The cleanliness of the room. Furniture had stains, the rob in the bathroom had yellow marks and someone’s hair on it, bathtub also didn’t look clean

The staff were very nice and the location was perfect for me, as my office is in JLT in the same cluster. I also received a thoughtful compliment from the hotel staff - some sweets in the room.

Stayed in August 2025

Renovation was disaster to cliemt

Good quolity

Stayed in August 2025

Access to reception

Rooms and lake view

Stayed in August 2025

- Poor shower pressure. - AC wasn't very strong, room temperature stayed at around 23-24 Celsius, despite settling the thermostat lower. - On two separate occasions I was woken up from a nap by a phonecall from housekeeping, asking if I need the room done, despite having "Do not disturb sign" on the door! This was extremely frustrating, the main reason I put a do not disturb is to avoid being disturbed while having a nap / resting. - The lobby was undergoing refurbishment during my stay which meant there was no place to wait for taxis downstairs. Also inconvenient as the main entrance was not in use, most Ubers and taxis will show up at the main entrance. The refurbishment was not advertised or mentioned on Booking.com prior to paying the non-refundable room rate.

Good size room. Location close to shops and metro. Decent breakfast. The staff seemed friendly.

Stayed in July 2025

They are remodeling the lobby, so we had a hard time accessing the hotel

The staff was very friendly.

Stayed in June 2025

Reception under renovation

Room was great and staff very helpful

Stayed in July 2025

Reception is under renovation. The existing reception area was too small to hold people.

Very spacious rooms. Limited options for breakfast. But it was okay.

Stayed in June 2025

I had only one issue during my stay of 4 nights. From the first day the television was not working properly. Exactly it was freezing every few seconds of normal work and rebooting. I called the reception, I personally went to the recption twice but in 4 days nothing has been touched and fixed.

The hotel has a perfect position very close to the metro station so no need to take a taxi from and to the airport or the other touristsitesin Dubai. The pool at the 34th floor Breackfast buffet and the quality of it. Big rooms Very comfortable king size bed .

Stayed in June 2025

No written guide in the room. Needed to ask to reception.

Good staff

Stayed in June 2025

I dont like the hotel room services; wifi very poor signal it come and go, room telephone service is not working, everytime I have important matters to ask from the reception very difficult access I gave to go down myself to ask what happened? Poor dissimulation of information; during my stay on the 2nd day they have fire drill , there was no notice to the guest either imagine I was running from 11th floor down to the 1st floor and not only me there are many with me , the fire alarm and the announcement to leave the building in a matter of minutes is not easy to the stairs. This comment is not for the premises but for the management. I hope next time there’s improvement coz I really like the location One mire thing, regarding r housekeeping room service; what I noticed on my first day the bathroom is full of things I need but those are basics and the the second day I realize 2 face towel near the sink On the 3rd day only 1 face towel but on my 4th day no more face towel? Why? This things are really small but matters to me big coz those are the things I need in the bathroom, just a peace of advise I hope there are changes when I comes back.

The Buffet breakfast is really good if ai rate it 1-5 i could give 4 Tge services andcthe staff in the restaurant is very attentive and they know what ypu need, smiling, always ask what can they offer more . For the staff I can rate them from 1-5 I can give 5

Stayed in June 2025

All in all, the service was excellent, and the overall experience was very enjoyable. With a few improvements, especially in the bathroom setup, this would be an easy five-star stay.

We recently stayed at Pullman JLT and had a lovely experience overall. The pool area was definitely a highlight – clean, well-maintained, and perfect for relaxing. We especially enjoyed the pool bar, which had a great selection of drinks and a laid-back vibe. The Black Sheep pub downstairs was another pleasant surprise – cozy atmosphere, friendly staff, and a nice spot to unwind in the evening. Our room was clean and comfortable, with a lush bed that made it easy to relax after a long day. However, the pillows weren't very comfortable, which affected our sleep a bit. We also had some trouble with the shower temperature, which fluctuated between extremely hot and freezing cold with no middle ground. Despite those minor inconveniences, the location was ideal. Although we didn’t have breakfast at the hotel, we loved that Friends Avenue – a fantastic café just a 1-minute walk away – opened at 7am and offered great breakfast options.

Stayed in June 2025

Location is perfect and the service is exceptional.

Stayed in June 2025

Ac was not working properly

Clean and affordable property

Stayed in June 2025

All good

Location

Stayed in April 2025

Staff specially the Algerian lady at front desk who checked me in early in morning Break fast was good too

Stayed in May 2025

Room was spacious and comfortable. Breakfast was great with multiple options that cater for all.

Stayed in May 2025

wi-fi

location

Stayed in May 2025

all good

good options, tasty food. room was right size, location excellent next to train station. good food options nearby

Stayed in April 2025

Poor maintenance in the first room. Uncomfortable pillows.

Really good breakfast! Convenient location next to metro station . Staff was able to respond promptly.

Stayed in April 2025

Nothing much. One thing, the pool is small and deep (2 meters). May be riskier for guests and their kids who may not know swimming.

Good Location, clean rooms, friendly staff, faster check-in and check-out process. They bought a small cake for my son's birthday, which was very thoughtful of them.

Stayed in April 2025

The hotel is looking a bit tired.

Very nice hotel with comfortable beds and amazing breakfast. Hotel very close to the metro and walking distance to the marina.

Stayed in April 2025

the quantity of black tea.

smart, functional and good quality.water was ample and reusable bottles were kept. I like that. location is next to train station which is excellent.

Stayed in April 2025

Every thing was perfect and according to expectations. Room size , location, views, proximity to the Metro Station. Breakfast was good but can be improved

Stayed in April 2025

It is a bit far away from the city centre and the Metro is most of the times crowded so you have to rely on Uber or Taxi. But it is very close to the dubai Marina which is very nice.

Breakfast was good in a buffet form. The staff was extremely attentive and helpful. From the greeters at the door untill the staff serving breakfast, I was very impressed with their work. The rooms are spacious and you get a big amount of free water each day, and the room was cleaned very fast every day. I can recommend this hotel in Dubai

Stayed in January 2025