Reviews of Pullman Dubai Creek City Centre Residences 5 stars
Deira City Centre Baniyas Road, Dubai, United Arab Emirates
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood, but over crowded
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewI have stayed at Pullman many of times but this the experience was pathetic, and the staff was not good at all.... Not cooperative staff and no facilities.
Staff services and over all services.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation is in a serene place, breakfast was very good and facilities were in very good shape. Otherwise, I definitely would choose Pullman in upcoming visits because it ticks all the important boxes.
Staff handling of special requests like early check in was however not good.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe staff in every area were amazing, especially when we had a medical emergency. I was so touched by their kindness. Beautiful views as well.
Dear M. Amy, Thank you so much for your heartfelt feedback. We are truly glad to hear that our team was able to support you during a difficult time and that their kindness made a difference. Your kind words will be shared with everyone, it means a lot to know that you felt well cared for. We’re also happy you enjoyed the beautiful views during your stay. Wishing you continued health and comfort, and we look forward to welcoming you back soon. Warm regards, Asheni Welivitiya Guest Experience Team
Dear M. Amy, Thank you so much for your heartfelt feedback. We are truly glad to hear that our team was able to support you during a difficult time and that their kindness made a difference. Your kind words will be shared with everyone, i… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe person who checked us in was quite inflexible about the early check-in. We were only staying for the day, arriving at 8 a.m. and checking out at 5 a.m. the next day. He could have at least allowed us to check in early.
The check-in
Dear M. Munshya, Thank you for sharing your feedback. We truly regret to hear that your check-in experience did not meet expectations. We understand how important flexibility can be, especially when guests are on a tight schedule or staying only for a short time. While early check-in is subject to availability, we always strive to accommodate such requests whenever possible, and we’re sorry this wasn’t handled with more understanding in your case. Your comments will be shared with the front office team to ensure we deliver a more considerate and guest-focused approach in similar situations going forward. We do hope to have the opportunity to welcome you back and provide a much-improved experience. Warm regards, Asheni Welivitiya Guest Experience Team
Dear M. Munshya, Thank you for sharing your feedback. We truly regret to hear that your check-in experience did not meet expectations. We understand how important flexibility can be, especially when guests are on a tight schedule or stayin… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewIt’s a fantastic property. Very well located and connected. Very spacious and well organized rooms. On top of it, friendly and welcoming staffs.
The breakfast is not served in the same property. You need to walk down to the Pullman Hotel, which is connected via parking lot about 5 mins walk.
Dear Mr. Pannaga, Thank you for your wonderful feedback! We're delighted to know that you and your family enjoyed your stay and found the property spacious, well-organized, and perfectly located. It’s especially heartwarming to hear that our team made you feel welcome, that’s exactly the kind of experience we aim to create for every guest. We understand that walking over to the main hotel for breakfast may have been slightly inconvenient, and we appreciate your feedback on this. We'll definitely take it into consideration as we continuously work on enhancing guest comfort and convenience. We hope to welcome you and your family back again soon for another pleasant stay! Warm regards, Asheni Welivitiya Guest Experience Team
Dear Mr. Pannaga, Thank you for your wonderful feedback! We're delighted to know that you and your family enjoyed your stay and found the property spacious, well-organized, and perfectly located. It’s especially heartwarming to hear th… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI often stay at this hotel, but this time they truly touched my heart—a sweet cake and birthday card awaited me after my tour. Thank you for the thoughtful surprise!
sometimes kitchenwares get lost or wont be returned after cleaning.
Dear M. Anteneh, Thank you so much for your kind words and for being a loyal guest at Pullman Dubai Creek City Centre! W are absolutely delighted to know our team could make your birthday special with a small surprise. Your appreciation truly means a lot to us. Regarding the kitchenware, we sincerely apologize for the inconvenience. We’ve shared your comment with the team to ensure that all items are properly returned after cleaning , whether from the dishwasher or otherwise. Your feedback helps us improve. Looking forward to welcoming you back again soon! Warm regards, Asheni Welivitiya Guest Experience Team
Dear M. Anteneh, Thank you so much for your kind words and for being a loyal guest at Pullman Dubai Creek City Centre! W are absolutely delighted to know our team could make your birthday special with a small surprise. Your appreciation tr… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewAverage
Heir locations isn’t like they advertise
Dear Valued Guest, Thank you for sharing your feedback. We regret to hear about your concerns regarding the upgrade charges and the expectations about the room location. Please be assured that our team strives to offer the best available rates and accommodations. We apologize if there was any misunderstanding during the process. Your comments have been shared with the relevant department for review, and we appreciate your input as it helps us improve our service. We hope to have the opportunity to welcome you back and provide a better experience. Warm regards, Asheni Welivitiya Guest Experience Team
Dear Valued Guest, Thank you for sharing your feedback. We regret to hear about your concerns regarding the upgrade charges and the expectations about the room location. Please be assured that our team strives to offer the best available … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewLocations
The bathroom is high bathtub I dives to remove
Dear Mr. Abdullateef, Thank you for your feedback. We’re glad you enjoyed our convenient location. We also appreciate your comment regarding the high bathtub and understand that it may pose a challenge for some guests. Your feedback has been shared with our team for consideration as we continue to improve our facilities. We look forward to welcoming you back for another stay. Warm regards, Asheni Welivitiya Guest Experience Team
Dear Mr. Abdullateef, Thank you for your feedback. We’re glad you enjoyed our convenient location. We also appreciate your comment regarding the high bathtub and understand that it may pose a challenge for some guests. Your feedback has be… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified review