Reviews of Palette Phoenix Hotel 3 stars
St.28, Community 118.Nakheel Area.Deira , Dubai, United Arab Emirates
Loading
Guests also reviewed these properties:
Morioka, Japan
Titisee-Neustadt, Germany
Monclova, Mexico
Plage dʼArgelès, France
Rome, Italy
Whakatane, New Zealand
Phu Rua, Thailand
Pengerang, Malaysia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood
👌
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation & friendly staff
We need to ask fit the room service it’s not regular by default
Dear, Shaukat! Great to hear this. Thank you for joining our family and we will always aim to live up to your standards. Regards, Mansur.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewthe room i got was big enough for my family.
Stinky corridor and lobby, location.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe service was good, the location was fine, cleanness was just fair then the staff were perfect, just there furniture is very old
I didn't like the furniture because it was very old the rest were fine
Dear, Ausi! Glad to hear your review. We are so happy that you liked our services. Regards, Kazem!
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewStaf coprative
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRoom
No light TV not working
Dear, Pasha! Never meant to disappoint you. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Kazem!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel say, baniyas Square is 550 meter. Infact this is a very big lie. Infact is more than 550m. Very disappointing, very difficult to find a taxi. Need to go to al gulair or towards baniyas. Very dirty around the hotel. You seem like you are in india. Very bad smell around. I think dubai municipality of dubai have no control to the areas there. All around baniyas ,naif and around is coming same as India. No discipline around these areas. The hotel the ministry of tourism must recheck there star that gave to hotels. Its not seem that a hotel is 3,4,5 star. I want the ministry of tourism and environment make a visit in dubai.
The details on booking.com is not right. The environment is very disgusting. With the bad smell. Same same as India.
Dear, Mohammad! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Mukhtar!
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNothing v v bad experience, staff was ok . But Room and bath bads and pillows very dirt, I hav booking two days but leving there one day, be v bad experience
Dear, Muhammad! Sorry for the inconvenience. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Khalifah!
Dear, Muhammad! Sorry for the inconvenience. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regard… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewservice is very bad
Room desk not properly cleaned having cleaning mark of cleaning cloth, Broken door lock and door lock not working from inside, damaged and old stuff, no or very poor room service, not towel and accessories in bathroom, room light is very low,
Dear, Goyal! Sincere Apologies. We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Kazem!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation is good not excellent The room was clean but the construction is a little old so it should be upgraded. But price wise it was very good
The view of a balcony is not good otherwise everything is ok
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt was perfect
I booked for king size bed but when I reached they they exchanged with quadruplet meaning they gave my room to someone else.
Dear, Lucy! Sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Khadem!
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in March 2025
Verified reviewGood
Good
Dear Rahman, Thank you for your kind words! We're glad you had a good experience and hope to see you again soon. Warm regards, Zara Palette Phoenix Hotel
Reviewed: 18 May 2025 · Stayed in March 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewdelicious breakfast and dinnerThe staff were incredibly friendly and attentive. Plus, the pool was beautiful and relaxing, surrounded by such a lovely setting. Overall, it was a stunning experience, and I can’t wait to visit again!
Dear, Don! Thank you for sharing your seamless experience. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Melhem.