Reviews of Palm Jumeirah - Luxe Infinity Pool I Direct Beach Access
Seven Palm Hotel & Apartments, Palm Jumeirah, NA Dubai, United Arab Emirates
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood location. Fabulous apartment and very clean. Infinifty pool amazing.
I contacted the team regarding left luggage which they said was unavailable. However on leaving when speaking with the reception desk about left luggage, they reported that I could pay to leave it there for an additional cost.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation, pool & kitchen was good.
Imagine arriving at 10pm to a horrible sewer smell in your room? Maintenance couldn't solve it. Next day, customer services didn't even offer to change our room. No possibility of showering 4-6 year olds, because the water is boiling hot! had to shower them with a bucket & cup! You can't even brush your teeth or wash your face with the sink water. Every night, the whole apartment would stink horribly! Almost making us throw up. Had to go through 13 nights of this, because customer services wouldn't change our room nor refund us the "unused" nights so that we could change hotels. So we had to endure this instead of having a nice stress free vacations. If this is what you are looking for....Come here!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI really liked how clean the rooms were. The swimming pool was great, and the private beach was a big highlight. The food at the restaurant was also very nice, overall, a great experience!
Nothing
Thank you so much for your kind words! We’re happy to know you and your family had a wonderful stay with us. It’s great to hear that you enjoyed the clean rooms, the pool, and especially the private beach. We’re also glad our team and restaurant made a positive impression. Your feedback truly motivates us to keep providing the best experience for our guests. We look forward to welcoming you back again soon! 🌸
Thank you so much for your kind words! We’re happy to know you and your family had a wonderful stay with us. It’s great to hear that you enjoyed the clean rooms, the pool, and especially the private beach. We’re also glad our team and resta… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewI liked the pool area, it was quite spacious and the view was beautiful.
Our room was not ready when we checked in, despite communicating earlier what time we would arrive. After a long flight, we had to wait two hours in the lobby for them to clean the room as we had walked into our room being a mess. Due to the cleaning having to be rushed as they’re irresponsible, it was not cleaned to a good standard and had remnants of hair, dust, dirt and they tried hiding stains under sheets with multiple bedsheet covers. The single bed had a double sheet and was very uncomfortable when sleeping. The shower had no separator and was a major safety hazard, the bathroom was flooded every time we took a shower and we had use towels to dry the bathroom floor. The sofa bed kept slipping apart during the night and had to be fixed several times, we couldn’t get a good nights sleep. The pictures online and in real life are extremely misleading, most likely the place will not look anything like the pictures. We believed we would be able to see the night skyline and we were looking forward to this. However, it closes at 6pm and you cannot see sunrise either as it opens at 8am, despite how much we paid for this place, we had to pay extra to access it after 6pm and it was only open for 3 days and had a 21+ age requirement. The BergStays support team who we were supposed to contact to resolve our major issues were utterly useless and offered no help. We received no compensation whatsoever despite them admitting they violated their own policies and terms and conditions.
Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the challenges you faced during your stay, especially after a long flight when comfort and a smooth check-in are so important. Please know this is not the standard we strive to provide. We do our best to ensure that listings are transparent and that the apartment is properly prepared for each guest, and I regret that this was not the case for you. Your comments regarding cleanliness, room setup, bathroom safety, and the accuracy of photos and amenities are very valuable, and I will be addressing these points with our team to prevent similar situations in the future. I also regret that you felt unsupported during your stay. Guest satisfaction is a top priority for us, and your experience highlights areas where we need to improve both in service and responsiveness. Thank you again for sharing your feedback.
Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the challenges you faced during your stay, especially after a long flight when comfort and a smooth check-in are so important. Please know this is … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThank you for your kind words! We’re glad you enjoyed the location and the property, and we’d be happy to host you again anytime.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe pool and Gym
Thank you for your review! We're glad you had a chance to enjoy the pool and gym during your stay. We hope to welcome you back soon for an even better experience!
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewIt was clean and aesthetic.
Thank you so much for your kind words! We’re glad to hear you found the place clean and aesthetic. We hope to host you again soon!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewQuality location. Perfect value for money. Amenities provided by the property manager is even better than most hotels.
Technical issues from the building management's end, but the property manager made every effort to make it easy for us.
Thank you so much for your kind words! We're glad you enjoyed the location, value, and amenities. We appreciate your understanding regarding the technical issues from the building side, and we're happy we could assist and make things easier during your stay. We hope to welcome you again soon!
Thank you so much for your kind words! We're glad you enjoyed the location, value, and amenities. We appreciate your understanding regarding the technical issues from the building side, and we're happy we could assist and make thing… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewWow very clean , smells nice , nice view
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Thank you so much for your kind words! We're glad you enjoyed the cleanliness, the fresh ambiance, and the view. We hope to welcome you back again soon! 🌟
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewVery nice apartment very clean, enough space, very good location and very smooth access.
Almost nothing
Thank you for your kind review! We're glad to hear you enjoyed the apartment, its cleanliness, spaciousness, and convenient location. We're also pleased that you found the access smooth and hassle-free. We hope to welcome you back again soon!
Thank you for your kind review! We're glad to hear you enjoyed the apartment, its cleanliness, spaciousness, and convenient location. We're also pleased that you found the access smooth and hassle-free. We hope to welcome you back a… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewThank you team for the good work! All issues were resolved quickly, efficiently, cleanly and comfortably! My family enjoyed our stay at your hotel. Convenient location of the hotel, mall and beaches nearby, sports grounds, restaurants, beautiful view from the rooftop pool!
Thank you so much for your kind words and thoughtful review! We're happy to hear that you and your family enjoyed your stay with us and that our team was able to promptly and efficiently address any issues. It's wonderful to know you appreciated the hotel's convenient location and amenities, especially the rooftop pool view. We hope to welcome you back again!
Thank you so much for your kind words and thoughtful review! We're happy to hear that you and your family enjoyed your stay with us and that our team was able to promptly and efficiently address any issues. It's wonderful to know yo… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewClose to beach, great rooftop. Overall good facilities.
The bathroom smell was awfull. Probably some general problem in the whole building.
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the proximity to the beach and the rooftop area! We sincerely apologize for the unpleasant bathroom odor you experienced. This is certainly not the standard we aim to provide, and we’re actively investigating the issue to ensure it’s resolved. We hope to welcome you back for a more comfortable stay in the future. Thank you once again for choosing to stay with us :)
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the proximity to the beach and the rooftop area! We sincerely apologize for the unpleasant bathroom odor you experienced. This is certainly not the sta… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewExcellent
Nothing
Thank you so much for your kind review! I'm glad to hear you had an excellent stay. It was a pleasure hosting you, and I hope to welcome you back in the future whenever you're in Dubai again!