Reviews of One&Only Royal Mirage Resort Dubai 5 stars
King Salman bin Abdulaziz Al Saud St, Al Sufouh, Dubai, United Arab Emirates
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Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt was all wonderful. The breakfast was delicious, friendly staff, lovely pool and grounds. and the extra touches- marking my husband's birthday, cooling spray at the pool, evening drinks.
Nothing
Dear Valued Guest, Thank you for your lovely feedback. We are delighted you enjoyed the breakfast, pool, and special touches during your stay, especially for your husband’s birthday. It’s wonderful to know our team helped make your visit so memorable, and we look forward to welcoming you back soon. Best regards, Management Team One&Only Royal Mirage, Dubai
Dear Valued Guest, Thank you for your lovely feedback. We are delighted you enjoyed the breakfast, pool, and special touches during your stay, especially for your husband’s birthday. It’s wonderful to know our team helped make your visit s… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewEverything is close
The cleaning always late The sea quality of water smell bad and dirty
Dear Valued Guest, Thank you for sharing your feedback. We are pleased you enjoyed our convenient location. At the same time, we regret to hear about the delay in housekeeping service and your impression of the sea water. Please be assured we are addressing the housekeeping timeliness with our team, and while sea conditions are naturally variable, we do monitor the beach closely to maintain the highest possible standards. Best Regards, Management Team One&Only Royal Mirage
Dear Valued Guest, Thank you for sharing your feedback. We are pleased you enjoyed our convenient location. At the same time, we regret to hear about the delay in housekeeping service and your impression of the sea water. Please be assure… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, design, broad expanse of beach and beautful/timeless design. Staff were very accommodating and free waterpark & early/late checkouts we’re a welcome treat! We were well treated and anniversary cards and cake in the room was truly appreciated and sweet thoughts.
Shower turned on and off on own, early morning dripping water for a few minutes at a time, then turn off and then on again. Waking us in the early morning. Changing valves or regular maintenance is required. Communications for room makeup in the morning is a bit elusive, as no door sign, or housekeeping notice available and then it leaves the process in limbo with no coordination. We had to call housekeeping several times to no avail and then finally visit reception to request room makeup by 2pm. Not really acceptable with hotel of this caliber. Such process should be much more coordinated and streamlined. As were were told in checkin that we could visit any other facilities, pools and beach’s between Arabian court, residences and Palace..when going to Spa followed by pool swim at the Residences, they did not allow us access to the pool area because we were from Arabian Court?!? Strange..
Dear Valued Guest, Thank you for choosing One&Only Royal Mirage to celebrate such a special occasion and for sharing your detailed feedback. We are delighted to know you enjoyed the timeless design, our beachfront setting, thoughtful anniversary touches, and the warm hospitality of our team. At the same time, we sincerely regret the inconveniences you encountered during your stay. Please accept our apologies for the shower issue, the lack of clarity regarding housekeeping service, and the miscommunication about pool access between the resorts. These matters have been shared with the concerned teams to ensure prompt corrective action and to prevent recurrence. We truly value your comments as they help us improve, and we hope to have the pleasure of welcoming you back for a seamless and memorable experience. Best regards, Management Team One&Only Royal Mirage
Dear Valued Guest, Thank you for choosing One&Only Royal Mirage to celebrate such a special occasion and for sharing your detailed feedback. We are delighted to know you enjoyed the timeless design, our beachfront setting, thoughtful a… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe hotel is Great, The food was delicious and very rich. Brekfast was very good and The staff was fantastic at brekfast, I really want to thank Nirmal so much for all the help, he is fantastic, helpful and prefesonal perfect for his work. Greeting from us Alex and Maria
Dear Valued Guest, Thank you for sharing such kind words about your experience. We are delighted to hear that you enjoyed the food, especially breakfast, and that our colleague Nirmal made such a positive impression with his professionalism and attentive care. Your praise will be shared with him and the team, who will be proud to know they contributed to your wonderful stay. We truly look forward to welcoming you back to One&Only Royal Mirage for another memorable experience. Warm regards, Management Team One&Only Royal Mirage, Dubai
Dear Valued Guest, Thank you for sharing such kind words about your experience. We are delighted to hear that you enjoyed the food, especially breakfast, and that our colleague Nirmal made such a positive impression with his professionalis… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewExceptional
Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear you had an exceptional. We can’t wait to welcome you back to One&Only Royal Mirage for another unforgettable experience. Warm regards, Management Team One&Only Royal Mirage, Dubai
Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear you had an exceptional. We can’t wait to welcome you back to One&Only Royal Mirage for another unforgettable experience. Warm regards, Management Team O… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewOnce again an amazing stay at this property. It really is the epitome of Luxury. Also once again I would like to specifically single out Bansilal who has been excellent and took very good care of my parents when they came to visit. He always asks if there’s anything we need and is the definition of excellent service.
Smaller gym closes early (Larger gym is good with 24hr access)
Dear Valued Guest, Thank you for once again choosing One&Only Royal Mirage and for sharing such wonderful feedback. We are delighted that you consider us the epitome of luxury and that your stay was memorable. Your kind recognition of Bansilal means a great deal—his genuine care and attentive service truly embody our values, and we will ensure he is celebrated for making your visit, and your parents’, so special. We also appreciate your comments regarding the gym timings and have noted this for review with our team. We look forward to welcoming you back for another exceptional stay. Warm regards, Management Team One&Only Royal Mirage, Dubai
Dear Valued Guest, Thank you for once again choosing One&Only Royal Mirage and for sharing such wonderful feedback. We are delighted that you consider us the epitome of luxury and that your stay was memorable. Your kind recognition of… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe property has great facilities and is my favourite hotel in Dubai. I have to add that Bansilal who took care of my room has been excellent. I cannot fault him at all. He is always polite, smiley and his attention to detail is impeccable.
Sometimes litter gets washed up on the beach from the party boats
Dear Valued Guest, Thank you for your kind words and for choosing One&Only Royal Mirage as your favorite hotel in Dubai. We are delighted to know you enjoyed our facilities and truly appreciate your recognition of Bansilal—his warm hospitality and attention to detail make him a valued member of our team, and we will be sure to share your compliments with him. We have also noted your feedback regarding litter occasionally washing up on the beach from nearby boats. Please rest assured our team remains committed to keeping the shoreline pristine and addressing such challenges promptly. We look forward to welcoming you back for another exceptional stay. Warm regards, Management Team One&Only Royal Mirage, Dubai
Dear Valued Guest, Thank you for your kind words and for choosing One&Only Royal Mirage as your favorite hotel in Dubai. We are delighted to know you enjoyed our facilities and truly appreciate your recognition of Bansilal—his warm ho… Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewHad a great time.
Nothing as such it was really pleasant stay.
Dear Valued Guest, Thank you so much for taking the time to share your wonderful review, following your recent stay at One&Only Royal Mirage. We are truly delighted to see that you rated every aspect of your stay a perfect 10, it means a lot to our entire team. It is especially rewarding to hear that everything met your expectations and that there was nothing you found lacking. Your kind words motivate us to continue delivering excellent service and a comfortable experience for all our guests. We look forward to welcoming you back in the future! Warm regards, Management Team One&Only Royal Mirage
Dear Valued Guest, Thank you so much for taking the time to share your wonderful review, following your recent stay at One&Only Royal Mirage. We are truly delighted to see that you rated every aspect of your stay a perfect 10, it means … Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewgood facilities, nice pool
hotel staffs were awful whom I had never seen before.they are toally not a responsible person and don't keep promise.
Dear Valued Guest, We greatly appreciate you taking the time to recount your recent stay at One&Only Royal Mirage. We are truly sorry to learn that the service you experienced did not meet your expectations and that our team did not demonstrate the level of responsibility and care we strive to provide. Please rest assured that your feedback has been taken seriously and will be reviewed with the relevant teams to ensure improvements are made. We hope to have the opportunity to provide a better experience in the future. Best regards, Management Team One&Only Royal Mirage Dubai
Dear Valued Guest, We greatly appreciate you taking the time to recount your recent stay at One&Only Royal Mirage. We are truly sorry to learn that the service you experienced did not meet your expectations and that our team did not de… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in May 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThey took 500 as deposit, and in checkout day i had 170 derham my remaining deposit , It hasn't been refunded to my account yet. 11 days pass And they not respond ,
Dear Valued Guest, Thank you for taking the time to share your feedback, following your recent stay at One&Only Royal Mirage. We sincerely apologize for any inconvenience you have experienced regarding the refund of your deposit. Following a thorough investigation, we can confirm that the AED 500 deposit collected at check-in was used to settle your final invoice. The remaining balance of AED 170 has been released back to your original card of payment. Please note that, in line with standard banking procedures, it can take between 7 to 20 working days for the refund to appear in your account, depending on your card-issuing bank. Furthermore, to reassure you, a personalized email has been sent shortly with all relevant refund details by our front office team. We truly value your patience and understanding and hope to have the opportunity to welcome you again under better circumstances. In the meantime, should you need assistance, please do contact us to ensure the best of care. Warm regards, Management Team One&Only Royal Mirage
Dear Valued Guest, Thank you for taking the time to share your feedback, following your recent stay at One&Only Royal Mirage. We sincerely apologize for any inconvenience you have experienced regarding the refund of your deposit. Foll… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe service of the staff was excellent - particularly Sujeet and Saqlain who are absolute stars. Attention to detail and service mindset could be seen in every aspect and moment of our stay. We look forward to coming back soon.
Nothing at all - perhaps gym equipment could be a bit better
Dear Valued Guest, Thank you so much for your wonderful review and for taking the time to share your experience with us at One&Only Royal Mirage. We are absolutely delighted to hear that you had a fabulous stay and that Sujeet and Saqlain made such a positive impression, they truly are stars, and we’ll be sure to pass along your kind words to them. It is great to know that our team’s attention to detail and commitment to service stood out throughout your stay. We also appreciate your constructive feedback regarding the gym equipment. We are always looking for ways to improve, and your suggestion has been noted for future enhancements. It was a pleasure having you with us, and we very much look forward to welcoming you back soon! Warm regards, Management Team One&Only Royal Mirage
Dear Valued Guest, Thank you so much for your wonderful review and for taking the time to share your experience with us at One&Only Royal Mirage. We are absolutely delighted to hear that you had a fabulous stay and that Sujeet and Saq… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewAmazing location! Lovely people who worked there tended to our every needs! Would definitely recommend
Nothing
Dear Valued Guest, Thank you so much for your wonderful review and perfect scores across the board, following your recent stay at One&Only Royal Mirage. We are absolutely thrilled to hear that you had such a comfortable and enjoyable stay with us. It is great to know that our team made a positive impression, we always strive to go the extra mile, and it means a lot to hear that you felt well looked after. We are also glad you enjoyed our location and found it to be great value for money. We truly appreciate your recommendation and would be delighted to welcome you back anytime! Warm regards, Management Team One&Only Royal Mirage
Dear Valued Guest, Thank you so much for your wonderful review and perfect scores across the board, following your recent stay at One&Only Royal Mirage. We are absolutely thrilled to hear that you had such a comfortable and enjoyable s… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewEvrey thing
Noting
Dear Valued Guest, Thank you so much for taking the time to share your wonderful review, following your recent stay at One&Only Royal Mirage. We are truly delighted to see that you rated every aspect of your stay a perfect 10, it means a lot to our entire team. It is especially rewarding to hear that everything met your expectations and that there was nothing you found lacking. Your kind words motivate us to continue delivering excellent service and a comfortable experience for all our guests. We look forward to welcoming you back in the future! Warm regards, Management Team One&Only Royal Mirage
Dear Valued Guest, Thank you so much for taking the time to share your wonderful review, following your recent stay at One&Only Royal Mirage. We are truly delighted to see that you rated every aspect of your stay a perfect 10, it means… Show more