Reviews of JA Ocean View Hotel, Jumeirah Beach Dubai 5 stars
Jumeirah Beach Residence, The Walk JBR, Jumeirah Beach Residence, Dubai, United Arab Emirates
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation, staff, facilities and service
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThanks Ruzaliia for the hospitality 🥰
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewBreakfast was amazing Great location
Wasn’t really happy how Moustapha in reception thought he’d be clever in letting us know that if we bought a breakfast package it will be 50aed for one person rather than 100aed. He didn’t realise that the JA screen was already promoting breakfast for 50aed. Also chn under 7 are free which he mentioned that I had to pay for . Not at all impressed with his customer service.
Hi Faieza, Thank you for your “Exceptional” rating and for highlighting both our breakfast and great location. We truly appreciate your kind words, as well as your honest feedback. I’m sorry for the way the breakfast package was presented to you. The AED 50 rate for in-house guests is a standard promotion already displayed on our hotel screens, and it should have been communicated to you transparently. Regarding children under 7, the complimentary policy should also have been clarified correctly at the time. Your comments have been shared with our Assistant Front Office Manager to ensure consistency and accuracy in how information is explained. Please rest assured this will be addressed in training so that future guests do not experience the same. We value your feedback, as it helps us improve. We hope to have the chance to welcome you and your family back for an even smoother stay. Warm regards, Rebecca Hong Executive Assistant Manager
Hi Faieza, Thank you for your “Exceptional” rating and for highlighting both our breakfast and great location. We truly appreciate your kind words, as well as your honest feedback. I’m sorry for the way the breakfast package was presented… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAll is very nice and clean
All is good.
Dear Michael / Katherine, Thank you so much for your wonderful review! We’re delighted that you found everything clean and that our team’s support stood out—especially Paul at Reception. He’ll be thrilled to receive your shout-out, and we’ll make sure he’s recognized. Please feel free to share any room or dining preferences before your next stay—we'll be happy to arrange them. We look forward to welcoming you back to JA Ocean View Hotel on JBR. Warm regards, Rebecca Hong Executive Assistant Manager
Dear Michael / Katherine, Thank you so much for your wonderful review! We’re delighted that you found everything clean and that our team’s support stood out—especially Paul at Reception. He’ll be thrilled to receive your shout-out, and we’… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewPrime location with easy access. The restaurant Aqua was fantastic, and the staff were incredible. Mr. Kumara was very kind. The concierge and valet services were also excellent. However, the check-in experience was not pleasant
Out dated rooms and didn’t fulfill the promised requests
Dear Ajin, Thank you for praising our location, Aqua, and our team—especially Mr. Kumara, Concierge, and Valet. We’re sorry the check-in fell short of expectations and appreciate your feedback. Your comments on the room have been shared with our team as we continue updates. We hope to welcome you back for a smoother stay. Rebecca Hong Executive Assistant Manager
Dear Ajin, Thank you for praising our location, Aqua, and our team—especially Mr. Kumara, Concierge, and Valet. We’re sorry the check-in fell short of expectations and appreciate your feedback. Your comments on the room have been shared… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast was well organised by staff seating you. The choice available was excellent. All the staff are very helpful and friendly. This was our second visit. It’s a great hotel in a super spot.
Because it was August the pool area got very busy, the lifeguards do an amazing job and are very strict, sadly some of the guests are simply rude to the lifeguards just because they aren’t there early enough to reserve a sunbed. We witnessed some horrible children with even worse parents, felt really sorry for the lifeguards who were outstanding in trying to resolve issues. We wouldn’t stay again in August purely for the amount of kids in pool who weren’t controlled by parents. But the hotel itself is super and we’ll be back again.
Dear Carli, Thank you for choosing JA Ocean View Hotel again and for the lovely feedback on our location, breakfast organization and our friendly team. We’re especially grateful for your kind words about the lifeguards — we’ll be sure to share your praise with them. I’m sorry that the pool felt very busy during August. It’s a peak family period and we understand how this can impact the experience. Our lifeguards actively enforce pool etiquette (including sunbed policies) and we’re reinforcing reminders and supervision at peak times to keep the area comfortable for everyone. We’re delighted you plan to return and would be happy to suggest quieter periods or times of day for a more relaxed swim. We look forward to welcoming you back soon. Kind regards, Rebecca Hong Executive Assistant Manager
Dear Carli, Thank you for choosing JA Ocean View Hotel again and for the lovely feedback on our location, breakfast organization and our friendly team. We’re especially grateful for your kind words about the lifeguards — we’ll be sure to s… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIncredible views. Location is nice . Air conditioning was perfect and very much needed in August. Food is very good.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Hong Executive Assistant Manager
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWe loved everything about this hotel! It was always spotless, the staff was off the charts great! Always eager to help. There were a lot of people for breakfast but the staff were amazing in helping you, and clearing tables, so organized and efficient . The location was perfect! I can't say enough on how exceptional this hotel was!
Nothing!
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Hong Executive Assistant Manager
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewAll
All
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Hong Executive Assistant Manager
Reviewed: 13 August 2025 · Stayed in June 2025
Verified review