Location, staff, facilities and service

Stayed in August 2025

Wasn’t really happy how Moustapha in reception thought he’d be clever in letting us know that if we bought a breakfast package it will be 50aed for one person rather than 100aed. He didn’t realise that the JA screen was already promoting breakfast for 50aed. Also chn under 7 are free which he mentioned that I had to pay for . Not at all impressed with his customer service.

Breakfast was amazing Great location

Stayed in July 2025

All is good.

All is very nice and clean

Stayed in August 2025

Out dated rooms and didn’t fulfill the promised requests

Prime location with easy access. The restaurant Aqua was fantastic, and the staff were incredible. Mr. Kumara was very kind. The concierge and valet services were also excellent. However, the check-in experience was not pleasant

Stayed in July 2025

Because it was August the pool area got very busy, the lifeguards do an amazing job and are very strict, sadly some of the guests are simply rude to the lifeguards just because they aren’t there early enough to reserve a sunbed. We witnessed some horrible children with even worse parents, felt really sorry for the lifeguards who were outstanding in trying to resolve issues. We wouldn’t stay again in August purely for the amount of kids in pool who weren’t controlled by parents. But the hotel itself is super and we’ll be back again.

Breakfast was well organised by staff seating you. The choice available was excellent. All the staff are very helpful and friendly. This was our second visit. It’s a great hotel in a super spot.

Stayed in August 2025

Incredible views. Location is nice . Air conditioning was perfect and very much needed in August. Food is very good.

Stayed in August 2025

Nothing!

We loved everything about this hotel! It was always spotless, the staff was off the charts great! Always eager to help. There were a lot of people for breakfast but the staff were amazing in helping you, and clearing tables, so organized and efficient . The location was perfect! I can't say enough on how exceptional this hotel was!

Stayed in August 2025

All

All

Stayed in June 2025

The room and location was excellent

Stayed in August 2025

Excellent location, excellent rooms and food

Stayed in August 2025

Needs more swimming pools and updated shower cubicle instead of bath

Everything

Stayed in August 2025

I wasn't able to get breakfast today but between 9am and 11am it is so busy. My mistake I should have been up early at the Ocean View.

Mr Hamish helped me to move to the Lake View hotel. His service was exceptional and actually the Lake View hotel was outstanding. I like it more! The staff were incredible Mr Alfie and Mr Patrick from Kenya! The Lake View is stunning and perfect for relaxtion. The Indian food was totally wonderful. I was treated so well. Thank you for making my stay amazing. I also enjoyed the Ocean View but the Lake View was the best!

Stayed in August 2025

The pool closes very early (but I think it is a Dubai thing & due to it getting dark early), the shower was over the bath (not sure if that is all room types).

The size of the room was great & there is a supermarket & some restaurants close by.

Stayed in August 2025

Great Breakfast Food hot and tasty

Stayed in July 2025

The AC in general is good but can be better

The hotel is perfectly located near all the attractions,restaurants and cafes.The room is comfortable and roomy with a perfect view of the Ain Dubai and the sea .

Stayed in August 2025

The seafood night wasn’t as enjoyable as we’d hoped, as the options felt a bit limited. But overall, we’re very grateful for the wonderful experience. Thank you again!

A heartfelt thank you to JA team and staff for the warm hospitality and kind spirit throughout our stay. We truly appreciated everything, from the lovely atmosphere, delicious food, excellent service, and smooth parking, to the fun activities, relaxing pool, and overall positive vibe. Every detail made our stay special and memorable. Grateful for such a wonderful experience!

Stayed in August 2025

One of the best hotels in JBR

Stayed in July 2025

While my stay at JA Ocean View Hotel had some great moments, there were a few aspects that left me disappointed. Breakfast itself was delicious — the avocado toast and freshly made omelettes were standout dishes — but the wait to be seated was frustrating. On some mornings, we waited up to 10 minutes just to get a table, which isn’t what you expect from a hotel of this standard. Another issue was the limited number of sun loungers by the pool. For a hotel of this size, the availability just doesn’t match the number of guests. If you’re not down there before 9am, chances are you won’t get one. I also wasn’t happy with how our interaction with Moustapha at Reception was handled. Although he was polite, I found it quite sneaky that he mentioned breakfast is usually 100 AED but could offer it to us for 50 AED — especially when the front desk screen was clearly advertising breakfast for 50 AED. He also informed us that our 7-year-old would be charged, which made us decide not to go ahead at that moment. However, 15 minutes later we changed our mind and returned — this time we were served by Batma, who clarified that children aged 7 eat for free. Hats off to her — not only was she clear and professional, but she truly stood out as an amazing member of staff. Her warm and helpful attitude made all the difference. Overall, the hotel has potential, but a few operational tweaks and better communication would definitely improve the guest experience.

Close to the beachfront At the heart of JBR Great breakfast Batma at Reception was absolutely wonderful . Cleaning staff and kitchen staff extremely professional and friendly

Stayed in July 2025

Nothing, only that I couldn't stay longer.

The location was perfectly convenient to access the beach and surrounding areas.

Stayed in July 2025

Dinner menu was not very well. Prices: I booked the hotel for 3 daya and 2 nights and tüy wanted ne to par extra charge for first days breakfast. Swimming poo: Pool was so crowded and small

Location Room View Personal

Stayed in July 2025

The food is not wow. We purchased the "seafood" night and disappointing as it serves only less selection on shrimps, mussels and clams. Not to purchase anymore.

Ths ambiance, all staff were accomodating, the room is clean and bed was comfy. The amenities are good..best thing just a walk to the beach, nice cool pool.

Stayed in July 2025

Everything was perfect.

Stayed in July 2025

Some of the guests were insulting about my clothes, I am a tourist and covered myself as best I could and was still insulted. Not hotels fault but still not nice

Staff were lovely

Stayed in June 2025

View from the balcony. JBR the best location, many restaurants, fastfood, pharmacy, beach everything is around the corner. Staff was welcoming and generous. Breakfast and dInner was good. Breakfast had hot and cold varieties. I was there for my son birthday, hotel sent a cake and offered me late checkout. Thanks

Stayed in July 2025