Reviews of Khalidiya Palace Rayhaan by Rotana, Abu Dhabi 5 stars
Corniche Road, Abu Dhabi, United Arab Emirates
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe first room with the kitchenette we had to exchange due to the strong, moldy smell, the second room was ok, very spacious and comfortable. Every is the cleaning and cleaning staff were always very nice and friendly. Clean and comfy, good food, nice pool.
Our stay at the hotel was a mixed bag, with some positive aspects overshadowed by very inconvenient policies. The biggest frustration was the constant need to present our room key card at every turn. Access to everything—the elevator, the breakfast hall, and even entering and leaving the pool area—required showing the card. This created a constant feeling of stress, as you always had to worry about having your card on you. Adding to this is the payment system. It is not possible to charge anything to your room. For every single service, you must pay on the spot, which means carrying cash or a credit card everywhere, even to the pool. It's also important for future guests to know that this is a "dry" hotel. We were unable to get a cocktail, a glass of wine, or any other alcoholic beverage on the premises. This lack of convenience extends to the poolside service. While the pool area itself is excellent, the service does not meet 5-star expectations. Staff do not come around to take your order; you have to leave your sunbed and actively chase them down if you want a drink. Unlike other 5-star hotels, there are no call buttons or any convenient way to request service from your lounger. The food at the buffet was also a mixed experience. The dinner buffet was okay but became repetitive, with the Italian night being the only standout. The breakfast buffet had a good selection, though it was the same each day. However, the attitude of some of the staff at the live cooking stations was unenthusiastic. They often seemed displeased when you waited in their line for a pancake or an omelet, which was unfortunate. This wasn't the case for all staff, but it was noticeable. The amusing quirk was the pancake station: Nutella was so scarce that we started bringing our own! On a positive note, we must mention that the greeting staff at the buffet reception were always very friendly and welcoming.
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat view, delicious food. Friendly staff. A special thanks to She’Aminul Choudhury for his culinary masterpieces.
Nothing
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewView from the room. Delicious breakfast and dinner buffet. Kid zones for various activities and dining.
TV wasn’t connected to Internet, so only TV channels was available. A cooker top was in the room but no cookware, which makes no sense.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewCheck in staff were great, and the breakfast was amazing. We upgraded the room and it was huge with a great view
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewall the food was delicious and there was a lot of variety
there was no
Dear Mr. Iboyla, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are absolutely thrilled to learn that you enjoyed your stay at our hotel and that our culinary options contributed positively to your experience. Please rest assured that we will share your positive feedback with the entire team. Mr. Iboyla, thank you once again for sharing your thoughts, and we look forward to welcoming you back for another delightful stay. Yours sincerely, Christian Rainalter General Manager
Dear Mr. Iboyla, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are absolutely thrilled to learn that you enjoyed your stay at our hotel and that our culinary options contributed positive… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat place to stay with Family!
Dear Mr. Piotr, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you were thoroughly satisfied with every facet of your stay and that you found our hotel's offerings and facilities to be perfectly suited for families. Your positive comments serve as a wonderful encouragement to our team, and we are thrilled to have been able to contribute to a memorable experience for you and your loved ones. Mr. Piotr, we trust you and your family had a safe trip back home and we look forward to welcoming you back in the not-too-distant future. Yours sincerely, Christian Rainalter General Manager
Dear Mr. Piotr, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you were thoroughly satisfied with every facet of your stay and that you found our hotel's offerin… Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewAmazing hotel beautiful view, my favorite was the spa
The room had a humidity smell like mold
Dear Ms. Nataly, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you enjoyed our hotel’s stunning facilities and Spa. Please rest assured that your added observation was not overseen, and our concerned Department heads are currently working on it. Ms. Nataly, thank you once again for your valuable feedback. We look forward to welcoming you back in the future for an even more memorable stay. Yours sincerely, Christian Rainalter General Manager
Dear Ms. Nataly, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you enjoyed our hotel’s stunning facilities and Spa. Please rest assured that your added observat… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewFamily sized room was large, with two bathroom facilities and its own washer / dryer which was very useful. Staff are exceptional, really friendly and helpful. Breakfast was very varied and delicious. Pools / beach area were clean and large, with plenty of sun loungers.
Dear Ms. Saima, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you were thoroughly satisfied with your stay and are glad that our spacious rooms and amenities were perfectly suited for you and your family. Your compliments on the quality of our breakfast cuisine and the convenience of our facilities have truly brightened our day. Ms. Saima, we trust you and your family had a safe trip back home and we look forward to welcoming you back for another delightful stay. Yours sincerely, Christian Rainalter General Manager
Dear Ms. Saima, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you were thoroughly satisfied with your stay and are glad that our spacious rooms and amenities … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewLocation and rooms were great
The lifts were a pain as 2 were out of service periodically which resulted in long waits for the lifts, particularly at breakfast time
Dear Mr. Naveed, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you appreciated the hotel’s prime location and room facilities. We acknowledge that the extended waiting times for the elevator during peak breakfast hours may have impacted on your comfort, and our apologies for any inconvenience caused. Please rest assured that our team is committed to delivering an exclusive, comfortable, and pleasant experience for all guests. Mr. Naveed, thank you once again for sharing your thoughts with us. We look forward to welcoming you back to our hotel and providing you with an even better experience in the future. Yours sincerely, Christian Rainalter General Manager
Dear Mr. Naveed, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you appreciated the hotel’s prime location and room facilities. We acknowledge that the extended … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast was excellent. I want thank Rona, Pragya, Nayeem, MD Anowar for best service. The rooms are very clean.
Everything was excellent.
Dear Valued Guest, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you enjoyed your stay and found the hotel’s clean room and facilities to be exceptional. Thank you for highlighting your excellent breakfast experience and recognizing Rona, Pragya, Nayeem, and Anowar’s contributions throughout your stay. Thank you once again. We trust you had a safe trip back home and we look forward to welcoming you back in the not-too-distant future. Yours sincerely, Christian Rainalter General Manager
Dear Valued Guest, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are delighted to learn that you enjoyed your stay and found the hotel’s clean room and facilities to be exceptional. Than… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, staff, opulent decor
Room was a little dated, but very clean, white sheets and towels
Dear Mr. Ian, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you were very satisfied with your stay and appreciated the hotel’s prime location and distinctive décor’s. Thank you for highlighting the comfort and quality of our room’s amenities to your experience. We have noted your comment regarding rooms and our relevant department heads are working on it. Mr. Ian, thank you once again for your feedback, and we look forward to welcoming you back in the not-too-distant future. Yours sincerely, Christian Rainalter General Manager
Dear Mr. Ian, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We are pleased to learn that you were very satisfied with your stay and appreciated the hotel’s prime location and distinctive dé… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified review