Reviews of Kempinski Hotel Mall of the Emirates, Dubai 5 stars
Sheikh Zayed Road, Al Barsha, Dubai, United Arab Emirates
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAll.. best hotel
Nothing
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe corner suite was fantastic – spacious and comfortable. The service was outstanding, with every team member greeting us with a smile and ensuring everything was prompt. We especially loved the club access, which offered a wonderful selection of afternoon and evening snacks. The team there made the experience even more special, with a special thanks to Mark from the club lounge for his excellent hospitality.
Pool area a bit small
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff Access to the lounge is great Breakfast is very good
They advertise that the pool is after a major renovation Yes, it is, but how is it to leave the old foundations on a sun lounger. Repairs are still being carried out around the pool and it smells unpleasant and is very noisy from the renovation.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewStaff
The rooms was smelly and not that clean we change the rooms and still smell bad
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewVary old and not worthy the front desk melak she was not helpful vary bad
I advice not to go at all no view no modern room it’s not 5 start standard for me it’s just 3
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThere was a bad smell in the room.. not very clean floors
The smell and it didn’t feel well Maintened
Dear Natalia, It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel. Yours sincerely, Slim Zaiane General Manager
Dear Natalia, It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI was not issued the Invoice and Reciept for the stay although it was promised to be sent over email. Still waiting to receive it. My email ID is rajendra@amitasha.com
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified review