Pool area a bit small

The corner suite was fantastic – spacious and comfortable. The service was outstanding, with every team member greeting us with a smile and ensuring everything was prompt. We especially loved the club access, which offered a wonderful selection of afternoon and evening snacks. The team there made the experience even more special, with a special thanks to Mark from the club lounge for his excellent hospitality.

Stayed in August 2025

They advertise that the pool is after a major renovation Yes, it is, but how is it to leave the old foundations on a sun lounger. Repairs are still being carried out around the pool and it smells unpleasant and is very noisy from the renovation.

Very friendly staff Access to the lounge is great Breakfast is very good

Stayed in August 2025

I was not issued the Invoice and Reciept for the stay although it was promised to be sent over email. Still waiting to receive it. My email ID is rajendra@amitasha.com

Stayed in August 2025

Comfortable bedrooms and convenient location

Location and clean environment

Stayed in August 2025

None

Clean, supportive staff, excellent customer care

Stayed in August 2025

NA

Overall we enjoyed our stay the place is very nice and the fact that the hotel is connected to MOE this is a bonus .. All staff were helpful and friendly Especially Hazem( Night shift Manager ) and Majdi AlAbbadi ( Morning Shift Manager) and the butler supervisor they all tried their best to make our stay unforgettable. The maintenance in the mall was little bit noisy but the team was responsive and resolved this matter very quickly.

Stayed in August 2025

The AC outflow direction facing the bed is bad.

The AC direction was facing the bed and was not good at all.

Stayed in August 2025

High quality rooms and property. Excellent service

Stayed in August 2025

During my 5 days stay, I interacted with 3 staff at the reception. All of them were friendly on the outside, by not honest when it comes to keeping promises. The purpose of my travel to Dubai was to celebrate our anniversary. Before arrival, we were promised in an email of an anniversary cake. When we checked in, the staff at counter promised the cake will delivered later in the day. Nothing happened. The next day, I spoke with another reception staff, he promised but failed to delivered. Same thing happened on the third day with a third staff. I see that as a total dishonesty from their part.

Very good location, spacious lobby, comfortable & spacious room, average breakfast in terms of selections, friendly housekeeping staff as well as staff at the restaurant where breakfast is served.

Stayed in August 2025

Need renovation

Location

Stayed in August 2025

I loved the service. It was impeccable

Stayed in August 2025

Too much inexperience Indian staff in the coffee shop

Have a shopping mal

Stayed in August 2025

-*Convenient location within the mall. * Very polite, well-trained staff * Extremely nice rooms & bathrooms * Overall, great value for money

Stayed in August 2025

Breakfast location

Stuck to the mall

Stayed in July 2025

The rooms were little small

The location and how the staff were friendly

Stayed in August 2025

The view from my room was not particularly appealing, which was a slight disappointment.

The guest service was outstanding—warm, attentive, and genuinely dedicated to ensuring every detail of our stay was perfect. The reception team welcomed us with professionalism and a friendly smile, making us feel instantly at home. Our room was exceptionally spacious and impeccably maintained, with a full range of high-quality amenities that catered to our every need

Stayed in August 2025

I had an absolutely wonderful stay at Kempinski Hotel Mall of the Emirates! From the moment I arrived, Fathima, the relationship manager, and Sournish went above and beyond to assist me with everything, making me feel truly welcomed and valued. A special shoutout to the incredible housekeeping team, namely - Mun Na and Thida, who kept my room impeccably clean and hygienic. They were always attentive to details and made sure to check if I needed anything. The entire experience was exceptional — from the delicious breakfast to the impeccable service and accommodation. I highly recommend Kempinski Hotel Mall of the Emirates to anyone looking for a luxurious and memorable stay. I will definitely be revisiting again!

Stayed in August 2025

I had an absolutely wonderful stay at Kempinski Hotel Mall of the Emirates, where the service and hospitality truly exceeded my expectations. A special shoutout to the incredible housekeeping team, Mun Na and Thida, who kept my room impeccably clean and hygienic. They were always attentive to details and made sure to check if I needed anything. The entire experience was exceptional — from the delicious breakfast to the impeccable service and accommodation. I highly recommend Kempinski Hotel Mall of the Emirates to anyone looking for a luxurious and memorable stay. I will definitely be revisiting again!

Stayed in August 2025

Service was inconsistent which is a shame as some staff were terrific whereas others were disappointing. Breakfast was chaotic and eggs took 35+ mins to be prepared one day. Coffee requests had to be placed multiple times. We had two free tickets to Ski Dubai, which we were not offered upon checking in, and I didn’t realize this error until towards the end of our stay. It was a bit annoying as I had to approach the staff to proactively request for them, changing my itinerary so that I could make use of the tickets.

Hotel is connected to Mall of the Emirates, next to Cheesecake Factory and Ski Dubai. Room was spacious, the bed and pillows were very comfortable. We were granted a late checkout which was greatly appreciated.

Stayed in August 2025

Superb in all aspects 💜

Stayed in August 2025

We had a wonderful experience at the hotel... Sakib was very kind, respectful, and attentive. He made sure we were comfortable and well taken care of throughout our stay. His warm service truly made our visit special. We really appreciate his hospitality and highly recommend the hotel to others. We'll definitely come back.

Stayed in July 2025

Breakfast was amazing. The staff are so nice and ever ready to help.

Stayed in August 2025

We stayed as a family in the Executive Grand Deluxe Room with Lounge Access. The lounge service was excellent — all the staff on the floor were incredibly polite and helpful. The food and beverages offered were of high quality and very delicious. Overall, a great experience!

Stayed in August 2025

I recently had a fantastic stay at the Kempinski in Dubai. The direct connection to the Mall of the Emirates was a game-changer, making shopping and entertainment incredibly convenient. The staff were all so friendly and helpful, and the daily breakfast was a delicious start to the day. The room was very clean and well-maintained throughout my stay, which made for a very comfortable and relaxing experience. Highly recommended!

Stayed in August 2025