Reviews of Jumeirah Zabeel Saray Dubai 5 stars
The Crescent (West), Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates
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Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe have stayed at this hotel a few times… and we keep coming back. The service is amazing and the staff are so welcoming and accommodating. For example, we asked one of the cleaners directions to the spa and he personally took us to the correct floor and made sure we were taken to the spa reception area. On more than one occasion the staff go above and beyond. Everyone is so friendly and the whole experience is so relaxing. Look forward to our next stay at Zabeel Saray!
Dear Michelle, Thank you very much for your wonderful feedback and for your continued loyalty to Jumeirah Zabeel Saray. We are delighted to know that each stay with us has been memorable and that our colleagues consistently make you feel welcomed and cared for. Your kind recognition of the team, especially the thoughtful gesture from our housekeeping colleague, truly highlights the spirit of service we strive for every day. We look forward to welcoming you back soon for another relaxing and enjoyable experience. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Michelle, Thank you very much for your wonderful feedback and for your continued loyalty to Jumeirah Zabeel Saray. We are delighted to know that each stay with us has been memorable and that our colleagues consistently make you feel … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNothing
They charged me for breakfast but didn’t give it me
Dear Rahees, Thank you for bringing this to our attention. The concern has been taken care of, and the team is in should be in contact with you for further assistance, and we sincerely apologize once again for the inconvenience caused. Please do not hesitate to contact us should you need any further assistance. We look forward to welcoming you back for a much smoother experience. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Rahees, Thank you for bringing this to our attention. The concern has been taken care of, and the team is in should be in contact with you for further assistance, and we sincerely apologize once again for the inconvenience caused. P… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe pool was very nice. The breakfast also had a good variety
Nothing really. It was a good experience
Dear valued guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed the pool and the breakfast variety, and that overall you had a good experience. Your kind words mean a lot to us, and we look forward to welcoming you back soon. Thank you for choosing Jumeirah Zabeel Saray! Warm regards, Valentina Vasconez Quality Assurance Manager
Dear valued guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed the pool and the breakfast variety, and that overall you had a good experience. Your kind words mean a lot to us, and we look forward to welcoming you … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewEverything was exceptional, the facilities, the staff and the cleanliness in all areas
N/A
Dear Gail, Thank you for your wonderful feedback. We are delighted to know you had an exceptional experience and that our facilities, cleanliness, and team left such a positive impression. We truly look forward to welcoming you back for another memorable stay. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Gail, Thank you for your wonderful feedback. We are delighted to know you had an exceptional experience and that our facilities, cleanliness, and team left such a positive impression. We truly look forward to welcoming you back for a… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewEverything was top notch
One of the staff members was quite rude. We had booked a room with lounge access, but whenever we went to the lounge the staff questioned us in an impolite and unwelcoming manner. This left us feeling uncomfortable and not valued as guests.
Dear Abrar, Thank you for sharing your feedback with us. While I’m pleased to know that you found many aspects of your stay to be top notch, I am truly sorry to hear about your experience in the lounge. Please accept my sincere apologies for the impolite behavior you encountered, this is not reflective of the standards we uphold. Rest assured, I will personally address this with the team to ensure our colleagues provide the warm, welcoming service our guests deserve. We hope to have the opportunity to restore your confidence in us on a future visit. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Abrar, Thank you for sharing your feedback with us. While I’m pleased to know that you found many aspects of your stay to be top notch, I am truly sorry to hear about your experience in the lounge. Please accept my sincere apologies … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewEverything but specially the staff and the access to the spa
Nothing. Has become my favorite hotel in the world!
Dear Roberta, Thank you for your wonderful feedback. We’re delighted to know that our colleagues and spa facilities made such a memorable impression, and even more so that Jumeirah Zabeel Saray has become your favorite hotel in the world. We can’t wait to welcome you back for another exceptional stay. Warm regards, Valentina Vasconez Quality Assurance Manager
Dear Roberta, Thank you for your wonderful feedback. We’re delighted to know that our colleagues and spa facilities made such a memorable impression, and even more so that Jumeirah Zabeel Saray has become your favorite hotel in the world.… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewFantastic place…amazing Grandeur!!
It so big!! It’s takes ages to get around. If you wake up late for breakfast…you could be waiting 15 mins to be seated.
Dear Razwan, Thank you for sharing your experience with us. We are delighted to know you found our resort to be a fantastic place and enjoyed the grandeur and spaciousness of our property. We also take note of your comment regarding the wait time for breakfast seating during busy periods. Please be assured that we are continuously working on improving the flow of service and guest convenience, so your feedback is valuable in helping us enhance the experience further. We look forward to welcoming you back soon for another memorable stay. Kind Regards, Mark Hehir General Manager
Dear Razwan, Thank you for sharing your experience with us. We are delighted to know you found our resort to be a fantastic place and enjoyed the grandeur and spaciousness of our property. We also take note of your comment regarding the w… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThe spa
nothing
Dear Myrna, Thank you for your wonderful feedback. We are delighted to know you enjoyed our beautiful spa and that it added to the relaxation of your stay. Our team takes great pride in providing a serene and rejuvenating experience, and it is always rewarding to hear when our guests leave with such positive impressions. We look forward to welcoming you back soon for another memorable visit. Kind Regards, Mark Hehir General Manager
Dear Myrna, Thank you for your wonderful feedback. We are delighted to know you enjoyed our beautiful spa and that it added to the relaxation of your stay. Our team takes great pride in providing a serene and rejuvenating experience, and i… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewWe had an amazing stay here and absolutely loved it. There is not one thing I can fault with the hotel. I would rate it 150% and come back again. The spa area is the best I’ve ever soon and the staff were amazing 🤩
Not a thing
Dear Leisa, What an absolute joy to read your wonderful review! We’re thrilled to know you had such an amazing stay and that every aspect of your visit exceeded expectations. Your kind words about our spa and our team truly mean the world to us, and we will proudly share your feedback with everyone who helped make your stay so memorable. We can’t wait to welcome you back for another 150% experience! Kind Regards, Mark Hehir General Manager
Dear Leisa, What an absolute joy to read your wonderful review! We’re thrilled to know you had such an amazing stay and that every aspect of your visit exceeded expectations. Your kind words about our spa and our team truly mean the world… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBreakfast and spa facilities
Dear Shahin, Thank you so much for your kind recommendation! We’re delighted to hear you enjoyed your stay and appreciate your tip about including breakfast and enjoying our spa facilities. We look forward to welcoming you back soon for another wonderful experience at Jumeirah Zabeel Saray. Kind Regards, Mark Hehir General Manager
Dear Shahin, Thank you so much for your kind recommendation! We’re delighted to hear you enjoyed your stay and appreciate your tip about including breakfast and enjoying our spa facilities. We look forward to welcoming you back soon for a… Show more