Room need updated

Swimming pool very nice and good for family

Stayed in August 2025

Every thing was good except at the reception, as we had to wait for a long time for documentation. Everyone was asked to provide our ID's and two of us had only soft copys. After much argument and clarification, finally got entry to our rooms.

Overall hotel atmosphere were good and we enjoyed our stay, especially at swimming pools.

Stayed in August 2025

Front desk Staff behavior, Cleanliness I booked 3 rooms with Breakfast and they said that my child who is 16 years old is to be considered as an adult and he doesn’t have breakfast while I booked the third room for him to avail the breakfast Very disappointed

The ambience, room, washroom space

Stayed in August 2025

The mattress is not comfortable.

Stayed in August 2025

We tool more than 5 rooms even they were demanding AED 100 for one extra mattress/bed.Breakfast was not upto mark. Carpet was dirty. No toilet accessories.

Location is ideal, overall staff was polite.

Stayed in August 2025

About 5 stars. Its not 5 star hotel

Staffs excellent

Stayed in August 2025

We booked for breakfast for the family however immediately after booking when I called the hotel to confirm if the booking went through, I was shocked to be told by the receptionist that I had only booked breakfast for two and I needed to add AED 140 to accommodate the rest. However when we arrived we were told that we had to pay 280 more instead of 140. That's was a really a downside of it. Otherwise it's a good hotel good value for the money. The staff need to be smiling more.

The location is quite good. Within the city 10 minutes drive to the beach. Closer to a number of restaurants, Loved the Jacuzzi, the swimming pool is very big.

Stayed in August 2025

Parking building cleaniness

Best Hotel to stay with Fam.

Stayed in August 2025

TV not working Limited time for coffee No good parking Swimming pool not covered specifically with hot weather

Clean Suitable space and size Good location

Stayed in June 2025

More like a boutique hotel and good value of money.

Stayed in August 2025

Not effort toilets cleaning kit like

Stayed in August 2025

Parking .. you need to use two separate lifts to get to the parking. Same for the pool as they are in another building. There's also a plenty of parking lots around the hotel that can be used instead.

Staff, especially Mr. Hussien and the location.

Stayed in July 2025

The beds were hard and have no Bed topper. No dental hygiene kits provided. The tissues, soaps and shampoos were not replenished.

It’s at the heart of the city, near the lulumall, restaurants, near the bus stop. The staffs has good service specially the receptionists and the man from the front door.

Stayed in July 2025

Old carpets

Quiet rooms and Breakfast

Stayed in July 2025

The food wasn't the greatest. Breakfast was not that great. Dinner meals were also not my kind of food.

Location is good and the staff friendly

Stayed in July 2025

All good but the bed not good and the mattress not gooe

Stayed in July 2025

r, our non-smoking room had an unpleasant smell, and we had to insist on changing rooms — they eventually agreed. There was an unexpected AED 4 charge above the Booking.com rate. When questioned, the reception gave inconsistent and unclear responses, claiming it was either a card verification or a fee related to online bookings, but no refund was issued. The included breakfast was basic, and the AC was too cold, requiring it to be switched off at times to avoid discomfort.

Stayed at the hotel for a short visit. The location is convenient, and for the price, it offers decent value for money. Facilities like a gym and pool are a plus.

Stayed in July 2025

Waiting for other room for 2.30 hours.

It was good, booked two twin rooms, other room got ready by around 5.30. Staff was courteous. Breakfast was good

Stayed in June 2025

Not really clean and old furniture

The location

Stayed in April 2025

I recently stayed at this hotel, which is rated as a 5-star property, and while there were some positive aspects, there were several areas where it fell short of expectations for a hotel of this standard. Firstly, the cleanliness of the room did not quite meet the level expected from a 5-star hotel. Some surfaces felt dusty, and overall housekeeping could be improved. Additionally, the TV was outdated, with limited channels and poor picture quality, which made in-room entertainment disappointing. There was no bathrobe provided, and the toiletries appeared to be previously used or not replenished properly, which was quite surprising and unacceptable at this level of accommodation. The toilet flush button was extremely hard to press, making it inconvenient. The bathtub was quite small, and the shower hose was fixed, which made taking a proper shower uncomfortable and difficult. Furthermore, the elevators were very open, and more concerning was the fact that anyone could access the floors without any security measures in place. This raises safety concerns, as 5-star hotels are generally expected to have better guest security and access control. In summary, while the staff were courteous and the location convenient, the overall experience did not reflect what I would expect from a 5-star hotel. A few upgrades and improvements in cleanliness, amenities, and security would make a significant difference.

Stayed in June 2025

AC works very bad and very noisy. When it starts working, the ceiling makes some noise also. There was only 1 towel for 2 of us. When I asked to bring 2 small and 1 big towel, we've got only 1 additional towel. Next day it was the same picture after our room was cleaned - 1 big towel only. The bed was uncomfortable and a firm mattress. No breakfast included.

Room was very big the same as the restroom.

Stayed in June 2025

The smile of smoking is everywhere, especially in the lobby

I do like the location

Stayed in June 2025

No response from house keeping and room service despite calling multiple times

Value for money

Stayed in June 2025

Nothing

Nice & Hygienic hotel

Stayed in June 2025