Pool area was definitely understaffed . It was not always open when you wanted something like a cold drink /mocktail or ice cream . Ordering food by the pool was a mammoth task . it would take the one staff over 30/45 minutes to bring you anything . ordering food by the pool area was stressful especially with young children had been swimming and were hungry and had to wait a long time More staff are needed to serve the guest to make give a stress free experience when by the pool. Also to big up the Life guard who was great around the pool and very visible .

The layout of the property was clean ,light and airy.it was easy to navigate with pushchairs and young children . Staff were always smiling a d polite to us The hotel had cosy areas around the lobby which offered extra seating space where you could have some quite time to be on your own or just have a pit stop with young children when coming or going back to the hotel room . The hotel had a a calm comfortable atmosphere where the ambiance was perfect and enjoyable. staff were very hospitable which made the hotel feel welcoming .

Stayed in August 2025

Just the hotel needs to increase the variety of food for dinner

Was brilliant, I enjoyed the silence with my kids

Stayed in August 2025

TV connection was not working

It was good experience

Stayed in June 2025

Room size

Swimming pool and facilities

Stayed in July 2025

Elevators

Big rooms

Stayed in August 2025

There are no activities for babies

Neat and clean. Check in and check out was super smooth. Food was good. Staffs were co operative

Stayed in August 2025

For all in one business welling and quiet and quick dealing Hilton Garden is the best

The most important part is the location and the facilities tendered by the management

Stayed in August 2025

I would have loved to extend my stay, but unfortunately the price doubled by the third night, which made it less feasible. I didn’t have dinner at the hotel, as it’s understandably limited due to the small number of guests—unlike breakfast, which was much better in terms of variety and quality.

The room was exceptionally clean and well-appointed, featuring new, modern furniture that added both comfort and style. Breakfast was of very good quality, though it would be even better with a wider selection of items such as gluten-free bread and lactose-free dairy products, to better accommodate guests with dietary restrictions. The juices offered were of average quality and could be improved. That said, the highlight of my stay was the staff — they were genuinely kind, attentive, and eager to help, making the overall experience truly welcoming.

Stayed in July 2025

All was good.

Spacious hotel, amazing pool, good breakfast. Located near Corniche al Qawasim which was beautiful. Nice views and next to it is Al Naeem mall and Ras Kayaks. Very relaxing stay. Helpful staff.

Stayed in August 2025

Rooms Cleaning

Staff

Stayed in July 2025

Dinner buffet very few selections and wasn't up to standard of Hilton as the dinner food looks dry and less appealing and pool was so crowded...

Breakfast buffet was great, staffs are efficient and pleasant (Natasha, Sahil & Naeem), our rooms was spacious and clean, and the housekeeping lady (Marisa) there was friendly and courteous.

Stayed in June 2025

POOL - it cannot accomodate much, we went on a weekend and it's not even a holiday, and there's a lot and you cannot swim properly anymore ROOM - a bit cramped for 3 people, having 2 big beds, not ideal

the location was nice and accesible to a lot kf places

Stayed in July 2025

Staff at reception are amazing

Stayed in July 2025

Location @ view

Room size

Stayed in July 2025

Nothing.

Atmophere

Stayed in July 2025

Rooms should be provided with much more lights and bathroom is very small with small glass on the side of the bathroom was not covering the side to block the water while taking bath

Breakfast was good and it’s delicious

Stayed in July 2025

The bathroom was a bit dirty the bathroom walls has stains and black fungus. It cold be a bit clean.

The price and facilities.

Stayed in July 2025

Fantastic breakfest. Helpful personnel.

Stayed in July 2025

Dinner menu could have been better

Ambience

Stayed in July 2025

nothing

everything was fine as expected.

Stayed in July 2025

1. The bathroom was small and the partition used for shower dint serve the purpose as in every shower whole area gets wet. 2. Shower gel was not refilled, but not much of an issue cause they were immediate to attend to when called.

Staff were very friendly and ambience was neat and clean.

Stayed in July 2025

Dinner menu

The breakfast was very delicious

Stayed in June 2025

Breakfast was really beyond our expectation. Food was tasty. Rooms were clean & neat, but little congested. pool was okay.

Stayed in June 2025

The breakfast was good compared to the dinner. Good location

Stayed in June 2025