Reviews of Four Points by Sheraton Bur Dubai 4 stars
4C street, Al Mankool, Dubai, United Arab Emirates
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood Breakfast options. Housekeeping can be improved and made better.
Limited options for restaurants
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff huyam , was very friendly as always and she is the main reason I keep on visiting this hotel
How ac , its hard to figure it out how to lower or increase
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFront desk and tour operator at the front was terrible he behavior like king of Arab..nothing knowledge about customer service at all . Breakfast was not recommended.
Dear Mr. Reaz, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. As we pride ourselves on delivering a memorable hotel experience during your travels. Please accept our sincere apology for disappointment caused in highlighted areas where you have rated us with lower ratings. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ahmed Al-Esawy Front Office Manager
Dear Mr. Reaz, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. As we pride ourselves on delivering a memorable hotel experience during your travels. Please accept our sincere apolo… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewHotel was clean and value for money. The staffs are all good no complain about that. The food was good with many options like Indian and other. The service was excellent.
None
Dear Sudhakaran, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us. It's our goal to create memorable and enjoyable stays for our guests, and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely. Ahmed Al-Esawy Front Office Manager
Dear Sudhakaran, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us, and we're thrilled to hear that you had a positive experience with us.… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe Hotel was clean, great location, the staff were very helpful and warm and the prive was great.
Dear Laurie, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us and were thrilled to hear that you had a positive experience with us. It’s our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ahmed Al-Esawy Front Office Manage
Dear Laurie, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us and were thrilled to hear that you had a positive experience with us. It’s our goa… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe hotel was clean and the staff were warm and helpful. The location is great. The price was really good.
Dear Laurie, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us and were thrilled to hear that you had a positive experience with us. It’s our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ahmed Al-Esawy Front Office Manage
Dear Laurie, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us and were thrilled to hear that you had a positive experience with us. It’s our goa… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe staff are warm, friendly and supportive. The rooms are spacious and clean. The breakfast was very good. And the location is great.
Dear Laurie, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us and were thrilled to hear that you had a positive experience with us. It’s our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ahmed Al-Esawy Front Office Manage
Dear Laurie, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us and were thrilled to hear that you had a positive experience with us. It’s our go… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI have booked this property while I was in UK through booking.com and the main centre of attraction was Purani Dilli, as I am born and raised in north India. All the staff - from house keeping to front desk staff, staffs who were in the counter - who helped a lot with the taxi bookings and with my luggages. Each and every staff were so keen and enthusiastic in their task delivering utmost satisfaction to me, my husband and even to my relatives who visited me in the hotel. The check in and check out process were so satisfying and quick . Overall, highly satisfied and hoping to book again in the future.
I would like to suggest- to add some more North Indian and Malayalam language channels in the Television
Dear Jaya, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us and were thrilled to hear that you had a positive experience with us. It’s our goal to create memorable and enjoyable stays for our guests and knowing that we achieved that for you is truly rewarding. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ahmed Al-Esawy Front Office Manage
Dear Jaya, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. Your kind words mean the world to us and were thrilled to hear that you had a positive experience with us. It’s our goal… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe hotel staff were very professional and provided great customer service. The location was convenient, and the property was clean and well-maintained. I would recommend this hotel to anyone looking for a good hotel within a budget.
Some housekeeping staff were very professional and consistently checked to see if we needed anything, which was appreciated. However, others seemed to do only the bare minimum. It would be helpful if all staff were trained to ensure that guests have everything in the room that they need. I mention this not as a serious concern, but as a suggestion for improvement. Additionally, the music in the restaurant was so loud that it could be heard clearly from the lobby, which seemed somewhat unpleasant. Overall, my experience was satisfactory.
Dear Atif, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. As we pride ourselves on delivering a memorable hotel experience during your travels. Please accept our sincere apology for disappointment caused in highlighted areas where you have rated us with lower ratings. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ahmed Al-Esawy Front Office Manager
Dear Atif, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. As we pride ourselves on delivering a memorable hotel experience during your travels. Please accept our sincere apology f… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe room was comfortable. Breakfast was standard, as expected of hotels of this calibre. Location is very good
The Staff. The check in time was 3 pm which is even later than the usual 2 pm in most hotels. I had been waiting since 1 pm & requested them for 2 pm check in. However, till 3.45 when there was no sign of my room, I went to the reception. They told me the standard reply that they had been telling me for 2 hours "as soon as possible" which is a stupid reply. I fired them & told them that ASAP could also mean 9 pm. When I did not accept their reply, they did the ultimate mistake of offering me a "free coffee for my patience". That was the last straw. I fired the guy at the reception & told him that you are trying to pacify me with a coffee, as if I am a kid & you are giving me a chocolate to quieten me? On hearing this, the manager came out of the back office & told me to either wait or I could leave & apply for refund with booking.com. That's it! I was shocked at his behavior. Anyway, I thought it was not wise to escalate the matter & asked him when I could expect my room. He checked & said in 10 minutes. Since I had waited almost 3 hours, I could wait for another 10 minutes. Finally, I got my room at 3.55 pm. This is the worst experience I have had a hotel booked with booking.com
Dear Raj, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. As we pride ourselves on delivering a memorable hotel experience during your travels. Please accept our sincere apology for disappointment caused in highlighted areas where you have rated us with lower ratings. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, thank you for your valued feedback and we hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ahmed Al-Esawy Front Office Manager
Dear Raj, Thank you for choosing to stay at the Four Points by Sheraton Bur Dubai and providing your honest feedback. As we pride ourselves on delivering a memorable hotel experience during your travels. Please accept our sincere apology fo… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation iis convinnient