Everything was excellent, beautiful property.

Stayed in August 2025

All the birds around the outdoor restaurant area Sea life in the beach section , said there was a risk of jelly fish, sea snakes and other things so we never went to the beach

Everything, the free bikes to cycle round the grounds because it massive or u can walk or take a golf buggy The kids slides and pool were great Free ice lollies by the pool in the afternoon Food was amazing - we went half board and well worth it Service was excellent Room was amazing and they gave us an extra bed for my daughter no bother

Stayed in June 2025

While waiting for our car in the entrance lobby we saw a senior staff member loudly scolding a doorman for not smiling or greeting guests enough. The tone was harsh and the public setting left the young worker—whom we actually found attentive and professional—looking very embarrassed in front of colleagues and guests.

We were initially worried that the place might feel a bit outdated, but the wonderful staff and good management make this hotel a beautiful and comfortable choice. Our stay was very enjoyable, and the breakfast is a dream. The hotel also offers interesting restaurant options, which we found practical.

Stayed in July 2025

N/A

We celebrated our 10th wedding anniversary at Emirates Palace, and it was absolutely perfect. From the stunning architecture to the impeccable service and breathtaking views, every detail made our special day unforgettable. A true dream experience.

Stayed in August 2025

Nothing

Everything

Stayed in June 2025

Nothing

Superlative in everything! Starting from attentive staff, self closing curtains, great park with jogging track around the hotel, and a breakfast buffet which doesn't leave any wish unanswered. Beds are so comfy, rooms are spacious.

Stayed in August 2025

Price is high but then it's a huge palace style hotel

A super hotel a real palace

Stayed in June 2025

Very slow service. I ordered an iron they brought it after 2 hours. Also once i came to my room the power was off and i couldn’t enter the room. I called the operator (from my sisters room) the person i talked to did not understand. Then a worker came by after a while and told me that i should call the operator (again) and inform her to raise a request as there was no request in the system.

Very nice facilities the rooms, pools, lobby are beautiful. Clean rooms and nice employees

Stayed in July 2025

We came as a group and the y put us in 2 sides of the hotel, a distance of 700 meter between each other. Not recommended for old people, a lot of walking, even just to the breakfast.

An amazing and beautiful palace

Stayed in July 2025

Kids club you have to pay for! Outrageous

It’s so big it was quiet.

Stayed in June 2025

The whole place was unbelievable, and service was top-notch

Stayed in July 2025

The kids castle need renewal

Luxury hotel, great breakfast, great workers

Stayed in May 2025

the welcoming was not that good. I got asked to go into a room so they can check my backpack, nevertheless I give 10/10 as the rest was really good

beautiful hotel, beautiful setting, we had a very nice time

Stayed in June 2025

Everything

Stayed in June 2025

Everything

Stayed in May 2025

Unforgettable moments

Stayed in June 2025

There’s nothing I would say I strongly dislike, but I would like to share a note with management. As someone with extensive experience in hospitality around the world, I can confidently say that the UAE sets one of the highest standards globally for customer service especially at a landmark like emirates palace, which carries a prestigious name and reputation. However, during this visit despite having stayed here many times before i was quite disappointed with the front desk experience. The staff member who handled my check-in was notably unwelcoming, unhelpful, and inconsistent in her communication. She even seemed unfamiliar with the standard check-in protocol expected at the Palace. There was no warm greeting, no proper introduction, and unfortunately, a noticeable language barrier that made the interaction more difficult, as her English was often unclear or out of context. Please, don’t allow the high standards associated with this property to slip. The emirates palace should remain a benchmark for excellence, not just in its facilities but in its service as well.

Its a magical place.. i have been here many times and each time i leave with the same impression

Stayed in June 2025

Not a frequent traveller by any means but I've stayed at some very nice locations and The Emirates Palace is easily my favourite so far. The building, the beach, the pool, the restaurants and exceptional staff. 10/10 absolutely no doubt. The concierge team helped with me quite complex plans ahead of time and executed everything perfectly.

Stayed in May 2025

The EP is not the same now compared to the time under Kempinski management: > service and maintainance standard > lack of management attention > aggressiv sale of pool memberships to non hotel guests > it is a holiday location now, not a business or locals venue

The EP is still a good place to be, this because of: > room size and style > quality of the restaurants > beach and pool areas > overall building experience > friendly staff

Stayed in June 2025

Amazing Hotel. Truly a huge palace. The service is fantastic. Everything was perfect and we enjoyed our vacation. The breakfast was great and had a lot to choose from. Thank you.

Stayed in May 2025

Amazing property. 5 stars services. All restaurants great!

Stayed in May 2025

The singer in the bar, for this classy top world place is unacceptable.

Everything is amazing and best service !

Stayed in May 2025

Nothing

Everything

Stayed in May 2025

Amazing experience, relaxing and recharging! Now I'm totally addicted with EP Mandarin Oriental

Stayed in April 2025