8.0

Reviews of DoubleTree by Hilton Resort & Spa Marjan Island 5 stars

Marjan Island, Ras al Khaimah, United Arab Emirates

  • Krzysztofa

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Our days were full of activities and we had always an option for entertainment for our 1 year old baby. Buffet offered us every day a different selection of meals, everything was delcious!

    The check in process was based on assumptions. I came with my sister in law and we were addressed by language that we do not speak, we were offered another room that we accepted, but I had to ask again for a cot for my baby, even though it was specifically ordered before. We came by car and there was nobody to assist with the luggage at the parking. At the check out staff assumed we came by bus and asked us about our transit time (again instead of offering assisatnce - assumption). Some things to keep in mind and improve for other guests.

  • David

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Varun

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
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  • Muhammad

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    we stayed there back in 2020; we all liked and enjoyed this resort, pool is amazing, cleanliness, caring staff, breakfast scrumptious, you feel satisfied when family is happy; so its a true family resort

    you have to wait for this; so far all was good; from valet to lobby to rooms to pool to dinning, front desk, housekeeping, all did wonderful job!

    Property response:

    Dear Muhammad, Thank you so much for your kind words and for returning to stay with us again. We are delighted to know your family had such a wonderful time and that our team across all areas made your stay enjoyable. Your recognition of our pool, breakfast, and caring service truly means a lot to us. We look forward to welcoming you and your family back for many more fun staycations in the future. Warm regards, Pieter Van Beugen General Manager

    Dear Muhammad, Thank you so much for your kind words and for returning to stay with us again. We are delighted to know your family had such a wonderful time and that our team across all areas made your stay enjoyable. Your recognition of o… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    27 August 2025
  • Zaheer

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Great service well organised food was very good plenty of options always go for all inclusive which is really good kids loved it

    Should accommodate bigger rooms for familys so could stay in one room rather than having two separate rooms like an small apartment

    Property response:

    Dear Zaheer, Thank you very much for your excellent rating and for highlighting the great service, variety of food, and overall experience you and your family enjoyed during your stay. We are delighted to know the children especially loved the all-inclusive options. We also appreciate your suggestion regarding larger family room layouts. Feedback like yours is very valuable as it helps us to look at ways we can further enhance the comfort of our guests. It was our pleasure to host you, and we hope to welcome you and your family back again for another enjoyable stay. Warm regards, Pieter Van Beugen General Manager

    Dear Zaheer, Thank you very much for your excellent rating and for highlighting the great service, variety of food, and overall experience you and your family enjoyed during your stay. We are delighted to know the children especially loved… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    27 August 2025
  • Anonymous

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Food choices were good at every sitting. Staff were extremely pleasant and helpful in every dept.

    Check-in was rather slow

    Property response:

    Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know you had an excellent holiday with us and that our team, facilities, and food choices made your stay enjoyable. It is especially rewarding to hear your kind words about the helpfulness of our team across all departments. We have also noted your comment regarding the check-in experience. Please rest assured that we are continuously working on improving our arrival procedures to ensure a smoother start to our guests’ stay. We truly look forward to welcoming you back for another memorable holiday very soon. Warm regards, Pieter Van Beugen General Manager

    Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know you had an excellent holiday with us and that our team, facilities, and food choices made your stay enjoyable. It is especially rew… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    27 August 2025
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  • Bushra

    Reviewed: 26 August 2025 · Stayed in July 2025

    Verified review
  • Abed

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    The hotel cannot cope with high occupancy. Check out n process was unpleasant to say the least, and on check out I had to look for my car as valet could not find the key. Yet, they couriered the key all the way to Dubai same day.

    Property response:

    Dear Abed Shaer, Thank you for sharing your feedback with us. I am truly sorry for the challenges you faced during check-out. I regret to learn about the inconvenience with the valet service and the delay in retrieving your car key, which is not the experience we aim to deliver. I appreciate you highlighting this, as it helps us identify areas for improvement, particularly during high occupancy periods when service efficiency is most critical. Please be assured that I will review this matter with our team to ensure better coordination and smoother processes moving forward. On a positive note, I am glad our team was able to courier your key to Dubai on the same day, but I understand this does not take away the initial inconvenience. We value your feedback and truly hope to welcome you again for a more seamless experience. Kind regards, Pieter Van Beugen General Manager

    Dear Abed Shaer, Thank you for sharing your feedback with us. I am truly sorry for the challenges you faced during check-out. I regret to learn about the inconvenience with the valet service and the delay in retrieving your car key, which … Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    25 August 2025
  • Lavesh

    Reviewed: 24 August 2025 · Stayed in June 2025

    Verified review
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  • Rami

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Ahmed

    Reviewed: 23 August 2025 · Stayed in July 2025

    Verified review
  • Chris747400

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Pool and facilities were nice, food and restaurant staff were always accommodating and friendly.

    Well we were a family of 5 and it was all perfect for us

    Property response:

    Dear, We sincerely appreciate your feedback regarding your stay at the DoubleTree by Hilton Resort & Spa Marjan Island. It is always a pleasure to receive positive comments, and we will ensure to share them with our team. Knowing that our efforts contribute to a great guest experience is truly rewarding and motivates us to continue improving our services. Thank you once again for sharing your experience. We look forward to welcoming you back in the future and hope your next visit will be just as enjoyable as the last. Sincerely, Pieter Van Beugen, General Manager

    Dear, We sincerely appreciate your feedback regarding your stay at the DoubleTree by Hilton Resort & Spa Marjan Island. It is always a pleasure to receive positive comments, and we will ensure to share them with our team. Knowing that… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    24 August 2025
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  • Pervane

    Reviewed: 23 August 2025 · Stayed in May 2025

    Verified review
  • Seba

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    very nice place, amazing for family, too much activities , food options are amazing

    nothing

    Property response:

    Dear Seba, Thank you so much for your wonderful feedback. We are delighted to know that you and your family enjoyed the wide range of activities, the food options, and the overall experience with us. It means a lot to hear that our team, facilities, and service made your stay so enjoyable. We truly look forward to welcoming you and your family back again for another memorable stay. Warm regards, Pieter Van Beugen General Manager

    Dear Seba, Thank you so much for your wonderful feedback. We are delighted to know that you and your family enjoyed the wide range of activities, the food options, and the overall experience with us. It means a lot to hear that our team, f… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    22 August 2025
  • Mary

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Excellent Experience we had with my family. We love the amenities and the staff are so accommodating specially Ms. Lovi we tried a lot of hotel here in UAE and this for us is the best experience worth the money. Definitely we'll come back again. 🤍🥰

    Property response:

    Dear Mary Anne, Thank you so much for your wonderful feedback and for choosing to stay with us. We are delighted to know that you and your family enjoyed the amenities and felt well taken care of by our team, especially Lovi. Your kind words mean a lot to us, and it is truly rewarding to hear that your experience with us has been the best in the UAE. We look forward to welcoming you and your family back for another memorable stay very soon. 🌸 Warm regards, Pieter Van Beugen General Manager

    Dear Mary Anne, Thank you so much for your wonderful feedback and for choosing to stay with us. We are delighted to know that you and your family enjoyed the amenities and felt well taken care of by our team, especially Lovi. Your kind wor… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    22 August 2025
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  • Hessa

    Reviewed: 21 August 2025 · Stayed in July 2025

    Verified review
  • Sands

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Direct beach access from our room Slides and things for kids Very clean and well kept Food was good standard Staff were amazing everywhere, couldn't do enough for you Shuttle bus to mall - but book on advance Spa was lovely

    We went All inclusive and there's only 2 places you can eat, the buffet restaurant got quite repetitive glad we weren't there for 2 weeks There no control over the sunbeds and most were reserved with a tower from about 7 am yet people would be away all day No library or left books section which would be good

    Property response:

    Dear Sands, Thank you for sharing your detailed feedback. We are delighted to know you enjoyed the direct beach access, family-friendly facilities, food quality, and the warm hospitality of our team. It is also great to hear that you had a lovely experience at our spa. We appreciate your comments regarding dining variety, sunbed availability, and the suggestion for a library or book corner. Please know that your observations are valuable and will be shared with the concerned teams as we continue working to enhance our guests’ experience. It was a pleasure hosting you and your family, and we hope to welcome you back for another enjoyable stay. Warm regards, Pieter Van Beugen General Manager

    Dear Sands, Thank you for sharing your detailed feedback. We are delighted to know you enjoyed the direct beach access, family-friendly facilities, food quality, and the warm hospitality of our team. It is also great to hear that you had a… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    21 August 2025
  • Suha

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    The food variety is good.

    1- The TV channels are not expected (no sports channels), but since it was for a time to enjoy with the family, it was not a big deal. 2. Didn't expect that toothpaste and brush are not available luckily we have them with us.

    Property response:

    Dear Suha, Thank you for your kind feedback and for highlighting the areas you enjoyed, especially the food variety and our facilities. We are glad that you and your family had a pleasant time with us. We also appreciate your comments regarding the TV channels and amenities in the room. Your observations are valuable, and we will review them to see how we can further enhance the guest experience. It was a pleasure to host you, and we look forward to welcoming you back again soon. Warm regards, Pieter Van Beugen General Manager

    Dear Suha, Thank you for your kind feedback and for highlighting the areas you enjoyed, especially the food variety and our facilities. We are glad that you and your family had a pleasant time with us. We also appreciate your comments reg… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    21 August 2025
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  • Hadooy

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    Evey things was amazing..this is 3 time we go this hotel...the cookies 🍪 was delicious this year

    Property response:

    Dear Hadooy, Thank you so much for your wonderful feedback and for choosing to return to our hotel for the third time. We are delighted to know that you had such an enjoyable stay and appreciated our team, facilities, and of course, the cookies! It is always a pleasure to welcome you back, and your kind words truly motivate our team. We look forward to creating more memorable moments for you during your future visits. Warm regards, Pieter Van Beugen General Manager

    Dear Hadooy, Thank you so much for your wonderful feedback and for choosing to return to our hotel for the third time. We are delighted to know that you had such an enjoyable stay and appreciated our team, facilities, and of course, the co… Show more

    DoubleTree by Hilton Resort & Spa Marjan Island
    21 August 2025
  • Kasmerlee

    Reviewed: 20 August 2025 · Stayed in June 2025

    Verified review
  • Amin

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review
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  • Amin

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review
  • Mostafa

    Reviewed: 19 August 2025 · Stayed in July 2025

    Verified review
  • 7.0 Good
    Mohamed

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
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  • Turaj

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
  • Showing 1 - 25

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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