The check in process was based on assumptions. I came with my sister in law and we were addressed by language that we do not speak, we were offered another room that we accepted, but I had to ask again for a cot for my baby, even though it was specifically ordered before. We came by car and there was nobody to assist with the luggage at the parking. At the check out staff assumed we came by bus and asked us about our transit time (again instead of offering assisatnce - assumption). Some things to keep in mind and improve for other guests.

Our days were full of activities and we had always an option for entertainment for our 1 year old baby. Buffet offered us every day a different selection of meals, everything was delcious!

Stayed in August 2025

We went All inclusive and there's only 2 places you can eat, the buffet restaurant got quite repetitive glad we weren't there for 2 weeks There no control over the sunbeds and most were reserved with a tower from about 7 am yet people would be away all day No library or left books section which would be good

Direct beach access from our room Slides and things for kids Very clean and well kept Food was good standard Staff were amazing everywhere, couldn't do enough for you Shuttle bus to mall - but book on advance Spa was lovely

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

I feel lunch and dinner didnt have much Asian food

Room was good Breakfast was good Pool was very good

Stayed in August 2025

It was nice hotel and nice room

Stayed in August 2025

-The AC in our room did not work properly the first night, and even after fixing did not cool to the amount that a UAE resident would want! I suggest they reconsider their ‘smart’ AC controls. -The alcoholic drinks. For example, if I order a mixed drink and watch the bartender pour for a 6 count, I should be able to taste the alcohol. I won’t say more, but there is something not right… I suggest sticking to beer or wine.

-Facilities for children were great. Different pool options and beach well maintained. -The main all inclusive restaurant had plenty of options at every meal. -Our room had direct access to garden area which was a great addition to make the trip more enjoyable for kids.

Stayed in August 2025

alcohol drinks every where which make me uncomfortable to buy anything (drinks)

The food specially the lunch need to be much better

Stayed in August 2025

shower holder was not working and bath plug did not close and we had to call for toilet paper, TV issue(which was resolved with help of a technician)

Blessing and Gentleman(host) at breakfast and dinner were so welcoming, friendly, professional. Breakfast and Dinner options were great and DELICIOUS. Lady making omelet is amazing(chinese Lady). Huge appreciation for gentleman who constantly keep Al Marjam clean and do so with a smile! Huge thank you to Anjali for the welcome!

Stayed in July 2025

Facilities timing were limited as check in time is 3pm which takes sometime in Reception than facilities closes by 6.45 other than infinity pool

It was nice and clean

Stayed in July 2025

I liked everything

The hotel is very good and facilities are very nice. The breakfast was amazing as per our package.

Stayed in July 2025

Peaceful location, good facilities

Stayed in July 2025

Sofa bed was not comfortable and making sounds all the night.

Pool and the facilities

Stayed in July 2025

Room was hot, called over 4 times to get it fixed. Staff are helpful but really the AC is too hot specially at night ..

It’s nice, large and clean ..

Stayed in July 2025

The stuff are so nice and fast. it was clean and easy to reach anywhere.

Stayed in July 2025

My room

Location, staff, and food

Stayed in July 2025

We got our room 45 minutes late as check in time should be at 3pm. Swimming at the beach is only allowed from 9am. Given with the summer heat, adjusting the swimming timings at the beach would be better so the guests will get to enjoy the sea or the pool at a cooler time during summer.

Breakfast was sooo good. The beach is nice.

Stayed in July 2025

The checking-in staff person was not smiley and didn't feel welcomed by him. We requested an extra bed at nigh and they told us there were none left due to lots of people requesting an extra bed, which doesn't make sense as the hotel should be prepared for such a thing! The pool opens at 9 am which is weird as most hotels open it from 6 am. The dinner didn't meet our expectations and it wasn't that good. The breakfast was better yet it wasn't as good.

the room was good and clean. The pool is nice and they gave us a freshly baked welcoming cookies which was lovely. The worker who drove the golf car to our room was really nice

Stayed in July 2025

Clean and kind and helpful staff

It has many swimming pools and I did like the idea of customizing the swimming pools

Stayed in July 2025

Peloww

Yes

Stayed in July 2025

Water pressure in the bathroom was very low, especially the toilet shattaf.

Swimming pools. The staff from front desk Ms. Rima was perfect, we give her 10/10.

Stayed in July 2025

It was ok experience as response from client care was taking too much time and toiletries was coming in very slow pace after reminders so that was the area where scope of improvement

It was ok swimming pool was good

Stayed in July 2025

At the time of checkout , no one from reception answers call made from room…Almost 15 mins we tried calling reception.. I was calling reception to arrange buggy for us to reach reception from room as our room was far from reception.. Finally, we had to walk on that heat all the way to reception with 4 year kid and luggage.. Whole experience was good except the calls not attended at the time of checkout..

Excellent facilities…warm welcome by staff…Delicious food…

Stayed in July 2025

Location

Nice amenities

Stayed in June 2025

Need an arabic resturant with Middle Eastern food.

Very clean wide rooms Amazing beach, water games, kids pool, big pool Very good staff especially Mr. Herish reception manager was so helpful and professional. Big thanks for him. Breakfast buffet was good with many options. Beach bar very good cocktails. Thank you all for amazing stay we had.

Stayed in July 2025