Reviews of Doubletree By Hilton Fujairah City 5 stars
Al Taif Business Ctr, Al Maktoum Rd, Fujairah, United Arab Emirates
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewStaff was amazing, thanks Yassine from the front office always helping and very kind person
Dear Valued Guest , Thank you very much for your kind feedback and for recognizing our team’s efforts. We are delighted to hear that you found our staff, especially Yassine from the front office, to be helpful and kind. Your compliments will certainly be shared with him, as it is always encouraging to know that our team members made a positive impact on your stay. We truly appreciate your support and look forward to welcoming you back soon. Warm regards, Fady Iskander General Manager
Dear Valued Guest , Thank you very much for your kind feedback and for recognizing our team’s efforts. We are delighted to hear that you found our staff, especially Yassine from the front office, to be helpful and kind. Your compliments w… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI had a truly wonderful stay at DoubleTree by Hilton Fujairah. The check-in and check-out process was incredibly smooth and efficient, thanks to Ms Hidsa and Ms. Su, who were courteous and professional throughout. The breakfast is very good as well. The hotel itself is a perfect blend of elegance and comfort, and the cleanliness across the property is truly exemplary. Highly recommended for anyone looking for a relaxing and well-managed stay in Fujairah.
Nothing to say
Dear Salman, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a smooth check-in and check-out experience, and that Ms. Hidsa and Ms. Su provided you with courteous and professional service. It’s fantastic to know you enjoyed our breakfast and found the hotel’s ambiance elegant and comfortable. We take great pride in maintaining the highest standards of cleanliness, so your kind words truly mean a lot to us. Thank you for recommending DoubleTree by Hilton Fujairah. We look forward to welcoming you back for another relaxing and enjoyable stay soon! Warm regards, Fady Iskander General Manager
Dear Salman, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a smooth check-in and check-out experience, and that Ms. Hidsa and Ms. Su provided you with courteous and professional service. It’s fantasti… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very special, clean and has a great location. The staff is helpful and welcoming. My experience was wonderful
Dear Mr. Yousif, Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our hotel special, clean, and well-located. It’s also great to know our staff made you feel welcomed and supported. Your kind words mean a lot to us, and we look forward to making your next stay just as memorable! Best regards, Fady Iskander General Manager DoubleTree by Hilton Fujairah City
Dear Mr. Yousif, Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our hotel special, clean, and well-located. It’s also great to know our staff made you feel welcomed and supported. Your kind words mean… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewStaffs were very helpful
It's not value for money,food was not good service was late and it's not a 5 Star
Dear Mr. Abhijeet, Thank you for sharing your feedback with us. We’re glad to hear that our staff were helpful during your stay. However, we’re sorry to learn that aspects such as the food quality, service timing, and overall value did not meet your expectations. We take your comments seriously and will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience. Kind regards, Fady Iskander General Manager DoubleTree by Hilton Fujairah City
Dear Mr. Abhijeet, Thank you for sharing your feedback with us. We’re glad to hear that our staff were helpful during your stay. However, we’re sorry to learn that aspects such as the food quality, service timing, and overall value did not… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe way services Treat and warm welcoming Light full feel with good vibes Entire team of Valet parking drivers and Receptionist also Waitress Su myat. Whole team appreciated your kindness and make us happiness.
None
Dear Mr. Kumar, Thank you so much for your wonderful feedback and valuable suggestions. We truly appreciate you taking the time to share your experience with us. We’re sorry to hear that you did not receive the stay survey, and we will be sending you the TripAdvisor link shortly so you can submit your feedback there as well. Your input helps us continuously improve, and we look forward to welcoming you again soon for another exceptional stay warm regards, Fady Iskander General Manager
Dear Mr. Kumar, Thank you so much for your wonderful feedback and valuable suggestions. We truly appreciate you taking the time to share your experience with us. We’re sorry to hear that you did not receive the stay survey, and we will b… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff was very friendly and attentive, especially front-desk officer Mrs Anastasia, who accommodated our needs in a very professional manner. The room service was super fast.
On the weekend, as would be expected, the pool is way overcrowded, otherwise clean and pleasant.
Dear Iryna, Thank you for sharing your experience! We are thrilled to hear that Mrs. Anastasia went above and beyond to make your stay exceptional, her dedication truly shines through, and it’s wonderful to know she made such a positive impact. It’s fantastic that our room service was able to impress you with its speed and efficiency! We do understand how the weekend crowd at the pool can sometimes take away from the tranquility, and we’re genuinely sorry if that caused any discomfort. Still, we’re glad the cleanliness and atmosphere managed to shine through amidst the bustle. Your feedback means a lot to us, and we can’t wait to welcome you back for a stay that’s even more memorable and flawless! warm regards, Fady Iskander General Manager
Dear Iryna, Thank you for sharing your experience! We are thrilled to hear that Mrs. Anastasia went above and beyond to make your stay exceptional, her dedication truly shines through, and it’s wonderful to know she made such a positive im… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location, price, amenities and rooms.
The super late check in time. The toiletries are not readily available and you need to check the shampoo, conditioner, body wash and lotion if its full or empty because one of the rooms that I booked there is no conditioner and one of the chairs have bedbugs.
Dear Ms. Aryza, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced, including the late check-in time, the shortage of toiletries, and the issue with cleanliness in your room. Please know that your concerns are taken very seriously. We appreciate the opportunity to have our Duty Manager speak with you directly to address these matters promptly. We are committed to improving our services, and your comments will help us ensure that such issues do not recur. Thank you again for bringing this to our attention. We hope to have the chance to welcome you back for a much better experience Warm regards, Fady Iskander General Manager
Dear Ms. Aryza, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced, including the late check-in time, the shortage of toiletries, and the issue with cleanliness in your room. Please … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewExcellent service from the staff , thanks for Abdelghafour who encourage us to extend our stay and makes our journey smooth. His welcoming is exceptional and anything you need he is present to assist .. I highly recommend him ..1st time in this hotel and 100% will be back .
The connection room better to give it to same family members . I was discomfort with other guest on the connected room however once I complain they automatically changed our room and make us pleasant. Thanks again for the excellent service of your receptionists.
Dear Ms. Nadia , Thank you very much for your kind words and positive feedback! We are thrilled to hear that Abdelghafour and our reception team made your stay enjoyable and smooth. We will definitely share your compliments with him, it means a lot! We also appreciate your suggestion regarding the connected rooms and are glad that our team was able to promptly assist you with a room change to ensure your comfort. We look forward to welcoming you back on your next visit. Thanks again for choosing our hotel and for your high recommendation! Warm regards, Fady Iskander General Manager
Dear Ms. Nadia , Thank you very much for your kind words and positive feedback! We are thrilled to hear that Abdelghafour and our reception team made your stay enjoyable and smooth. We will definitely share your compliments with him, it m… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewCleanliness of the place, location, swimming pool, and room rates.
Delay in receiving the rooms The necessary items, such as a toothbrush, toothpaste, slippers, and sewing kit are not available. When I called they brought slippers. When we arrived at the hotel, we saw some guests leaving the hotel and being given cookies. When we were checking out and asked for cookies, we were told that they are only offered at check-in.
Dear Ms. Smeera, Thank you for sharing your feedback with us. We are glad to hear you appreciated the cleanliness, location, swimming pool, and room rates. However, we sincerely apologize for the delay in receiving your rooms and the unavailability of some essential items during your stay. We appreciate you bringing this to our attention, and we will ensure our team improves the availability of amenities such as toothbrushes, toothpaste, slippers, and sewing kits to enhance our guests’ experience. Regarding the cookies, we apologize for any confusion. Our policy is to offer them at check-in as a welcome gesture, but we understand how this may have caused disappointment at checkout. Thank you again for your valuable comments, and we hope to have the opportunity to provide you with an improved experience in the future. Warm regards, Fady Iskander General Manager
Dear Ms. Smeera, Thank you for sharing your feedback with us. We are glad to hear you appreciated the cleanliness, location, swimming pool, and room rates. However, we sincerely apologize for the delay in receiving your rooms and the unav… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay at DoubleTree by Hilton Fujairah City. From the moment I arrived, the warm welcome set the tone for the entire experience. The room was spacious, clean and very comfortable. I really appreciated the convenient location in the heart of Fujairah, close to shops and attractions. The staff were incredibly friendly and attentive. Always ready to assist with a smile. The facilities including the pool well maintained and enjoyable. Breakfast had a good variety of fresh options and the quality was excellent. Overall, this property perfectly blends comfort, hospitality and convenience.
Honestly, there’s nothing I can really point out that I didn’t like. If there were small issues here and there, they were hardly noticeable and didn’t affect my stay at all. Everything met my expectations and I left with a positive impression.
Dear Mr. Faizul, Thank you so much for such a glowing and heartfelt review. Reading your words truly warmed our hearts — knowing that from the very moment you arrived, the warmth of our welcome set the stage for an unforgettable stay means everything to us. We are thrilled that every detail, from the spacious and spotless room to the vibrant breakfast and friendly smiles of our staff, came together to create a perfect experience for you. Your praise of our facilities and location makes us proud to be a part of your journey. Hearing that even the tiniest imperfections couldn’t overshadow your positive impression is the highest compliment we could hope for. It’s guests like you who inspire us to pour our hearts into what we do every day. We eagerly await the chance to welcome you back and create even more wonderful memories together Warm regards, Fady Iskander General Manager
Dear Mr. Faizul, Thank you so much for such a glowing and heartfelt review. Reading your words truly warmed our hearts — knowing that from the very moment you arrived, the warmth of our welcome set the stage for an unforgettable stay mean… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff are excellent ,rooms are very clean but I got bad experience with the neighbours on the connected room, i highly appreciate the help of the arabic receptionist working night shift , she solve my issue and give back the rest to my stay .
Take on consideration to whom giving Connected room to avoid embarrassing cases specially when there are kids..
Dear Ms. Nadia, Thank you for your kind words about our staff and the cleanliness of our rooms. We are truly sorry to hear about the inconvenience you experienced with the neighboring connected room. We are glad that our Arabic receptionist on the night shift was able to assist you promptly and help restore the comfort of your stay. Your suggestion regarding the allocation of connected rooms, especially when children are involved, is very important, and we will certainly take this into consideration to avoid similar situations in the future. Thank you for bringing this to our attention, and we hope to welcome you back under more pleasant circumstances. Warm regards, Fady Iskander General Manager
Dear Ms. Nadia, Thank you for your kind words about our staff and the cleanliness of our rooms. We are truly sorry to hear about the inconvenience you experienced with the neighboring connected room. We are glad that our Arabic reception… Show more