Reviews of DoubleTree by Hilton Dubai - Business Bay 4 stars
Bay Square 5, Business Bay , Dubai, United Arab Emirates
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewExcellent hotel for families, excellent customer service, Special thanks to Naila,Neha and Thineth from the hotel.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewExtremely friendly and helpful staff, especially Ramila at the restaurant and Narendran at the concierge.
The food, mainly for lunch and dinner, was good and occasionally very good but not exceptional.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery clean, excellent breakfast, beautiful swimming pool, very helpful and friendly staff.
All was great.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe bed was very comfortable, and we were able to get good rest during our stay. The pool area was well-maintained and enjoyable. The location was also convenient, with a grocery mart and pharmacy nearby, which made things practical and accessible.
There were a few areas that could be improved. The room felt a bit dusty and there were some sharp edges around the bed that could be made safer. The blanket had an unpleasant smell, and the washroom tended to retain odors for quite some time, which may have been due to a slow exhaust system. We also noticed that at times we needed to remind staff more than once for items like an extra blanket or water. The breakfast could offer a wider variety, and refills of tea and other food items were sometimes delayed.
Dear Musarat, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the comfort of our bed, the well-maintained pool area, and the convenience of our location. It’s always rewarding to know when our guests are able to relax and rest well during their stay. At the same time, we sincerely apologize for the areas that did not meet your expectations. Your comments regarding cleanliness, blanket condition, room safety, bathroom ventilation, and service responsiveness are very important to us, and have been shared with the concerned teams for immediate follow-up. We also appreciate your feedback on the breakfast selection and service flow, as this will help us improve the overall dining experience for our guests. We truly value your input, as it helps us identify where we can do better. We hope to have the opportunity to welcome you back and provide you with a much more seamless and enjoyable stay in the future. Warm regards, Eslam Mamdouh Duty Manager DoubleTree by Hilton Dubai – Business Bay
Dear Musarat, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the comfort of our bed, the well-maintained pool area, and the convenience of our location. It’s always rewarding to know when… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWith our 7yo daughter we enjoyed our stay a lot. Booked half board, both breakfasts and dinners were tasty and offered sufficient choice of options to pick from. Staff was reqlly friendly, always welcoming us with smile on their faces. Our room was also upgraded for Burj Khalifa view. Pool area was well maintained, staff helped in setting up sunbeds, towels, etc. When we are next time in Dubai we will definitely consider staying here again, as it is also close to Dubai Mall / Burj Khalifa - walking distance of 15-20 mins.
Dear Tomasz, Thank you so much for sharing your detailed review. We’re delighted to know that you and your daughter had such an enjoyable stay with us. It’s wonderful to hear that you appreciated the tasty variety at breakfast and dinner, the Burj Khalifa view upgrade, and the friendliness of our team. We’re also glad you enjoyed the pool area and found our location convenient for exploring Dubai. Your kind words mean a lot to us, and we truly look forward to welcoming you and your family back on your next visit to Dubai! Warm regards, Eslam Mamdouh Duty Manager DoubleTree by Hilton Dubai – Business Bay
Dear Tomasz, Thank you so much for sharing your detailed review. We’re delighted to know that you and your daughter had such an enjoyable stay with us. It’s wonderful to hear that you appreciated the tasty variety at breakfast and dinner, … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in June 2025
Verified reviewLocation and atmosphere
Dear Aiad, Thank you so much for your kind feedback! We’re truly delighted to hear that you enjoyed our high-class atmosphere. Your satisfaction means a great deal to us, and we look forward to welcoming you back for another wonderful stay. Best regards, Abdellah Front Office
Dear Aiad, Thank you so much for your kind feedback! We’re truly delighted to hear that you enjoyed our high-class atmosphere. Your satisfaction means a great deal to us, and we look forward to welcoming you back for another wonderful stay… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe experience was super super amazing, very welcoming, couldn't be better, the room was huge, super clean and very comfortable, well be back for sure. Thank you for the amazing hospitality. Keep doing a amazing work. See you soon 😊 😘 ❤
Dear Stella, Thank you so much for your wonderful feedback! 💖 We’re delighted to hear that you enjoyed your stay and felt so welcome. It means a lot to us that you appreciated the comfort and cleanliness of the room. We can’t wait to welcome you back soon for another amazing experience. Until then, take care and see you soon! 😊❤ Kind regards, Eslam Mamdouh Duty manager Double Tree by Hilton Dubai business bay
Dear Stella, Thank you so much for your wonderful feedback! 💖 We’re delighted to hear that you enjoyed your stay and felt so welcome. It means a lot to us that you appreciated the comfort and cleanliness of the room. We can’t wait to welco… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewClean, classy and with excellent service.
Nothing.
Dear Yvan, Thank you so much for your perfect 10 rating! We’re delighted to hear you enjoyed our clean facilities, friendly staff, and convenient location near the Burj and shopping mall. It means a lot to us that everything met your expectations. We look forward to welcoming you back on your next visit! Kind regards, Eslam Mamdouh Duty Manager DoubleTree by Hilton Dubai – Business Bay
Dear Yvan, Thank you so much for your perfect 10 rating! We’re delighted to hear you enjoyed our clean facilities, friendly staff, and convenient location near the Burj and shopping mall. It means a lot to us that everything met your expec… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff was very helpful Bellman help us to bring the suitcase in our room.
Dear Ihsan, Thank you for taking the time to share your feedback. We’re glad to know our team, especially our bellman, was able to assist and make your stay more comfortable. We truly appreciate your kind words and look forward to welcoming you back soon. Kind regards, Eslam Mamdouh Duty Manager DoubleTree by Hilton Dubai – Business Bay
Dear Ihsan, Thank you for taking the time to share your feedback. We’re glad to know our team, especially our bellman, was able to assist and make your stay more comfortable. We truly appreciate your kind words and look forward to welcomin… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewIt was very clean and comfortable
No thing
Dear Ibrahim, Thank you so much for your perfect 10 rating! We’re delighted to hear you enjoyed our clean facilities, friendly staff, and convenient location near the Burj and shopping mall. It means a lot to us that everything met your expectations. We look forward to welcoming you back on your next visit! Kind regards, Eslam Mamdouh Duty Manager DoubleTree by Hilton Dubai – Business Bay
Dear Ibrahim, Thank you so much for your perfect 10 rating! We’re delighted to hear you enjoyed our clean facilities, friendly staff, and convenient location near the Burj and shopping mall. It means a lot to us that everything met your ex… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel was very clean and the staff were very friendly. The location was also great as it was walking distance to the Burj and shopping Mall.
Nothing
Dear Bailey, Thank you so much for your perfect 10/10 rating! We’re delighted to hear you enjoyed our clean facilities, friendly staff, and convenient location near the Burj and shopping mall. It means a lot to us that everything met your expectations. We look forward to welcoming you back on your next visit! Kind Regards Neha Kamu Guest Service Agent
Dear Bailey, Thank you so much for your perfect 10/10 rating! We’re delighted to hear you enjoyed our clean facilities, friendly staff, and convenient location near the Burj and shopping mall. It means a lot to us that everything met y… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewOk
Dear Faris, Thank you so much for your fantastic 9/10 rating! We're thrilled to hear that you had a great experience and truly appreciate you taking the time to share your thoughts. If there's anything we can do to make your next visit a perfect 10, we’d love to hear your suggestions. Looking forward to welcoming you back soon! Warm Regards Neha Kamu Guest Service Agent
Dear Faris, Thank you so much for your fantastic 9/10 rating! We're thrilled to hear that you had a great experience and truly appreciate you taking the time to share your thoughts. If there's anything we can do to make your ne… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewEverything was perfect! The staff was so helpful and accommodating! Breakfast was amazing too!
Dear Our Valued Guest, Thank you so much for the perfect 10/10 rating! We're delighted to hear that everything was perfect during your stay. Our team takes great pride in being helpful and accommodating, and it’s wonderful to know that it made such a positive impact. We’re also glad you enjoyed the breakfast—it’s one of our favourite parts too! We can’t wait to welcome you back for another amazing experience. Kind Regards Neha Kamu Guest Service Agent
Dear Our Valued Guest, Thank you so much for the perfect 10/10 rating! We're delighted to hear that everything was perfect during your stay. Our team takes great pride in being helpful and accommodating, and it’s wonderful to know … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified review