Cleanliness was a bit disappointing. The corridor carpets had stains on them and looked like they were not cleaned for a while.

Location is in the heart of Bur Dubai. Close to Burjuman mall and walking distance from the Metro rail line.

Stayed in August 2025

The reception staff were incompetent and did not provide and have the knowledge to inform the guests nor did they confirm the preference of room, even though it was clearly mentioned in my booking. The reception staff did not give much information about the hotel as a first timer that I needed to know nor did they give me my preferred room as per booking. They first said that my breakfast was not included even though after showing the confirmation email, later they were asking for extra amount to include the breakfast in my booking inspite of breakfast being included.

The housekeeping team were exceptional they kept on checking and fulfilled the needs as and when required.

Stayed in June 2025

Nothing

It was nice

Stayed in August 2025

The hotel location is very good and most of parking slots it's very easy to find parking

The hotel is good and of things are comfortable

Stayed in August 2025

They charged us a bit extra from the booking day

The location was good near to must places

Stayed in August 2025

The hotel reception area is too rowdy and noisy. I was glad I did not travel with my family, the ambience would have been uncomfortable for my young children.

The location is okay.

Stayed in June 2025

Guests who smoked in rooms that were deemed non smoking

Location and ease of travel facilities as well as shopping areas

Stayed in August 2025

Nothing to complain about tbh.not on part of the hotel,just ppl smoking in non smoking rooms that was a bit distressing ..

The fact that the housekeeping was done daily and cleanliness was maintained for each day.nicely tucked away in and around good eateries and shopping places nearby for practical purposes even budget shopping. Ms Mary at reception was very patient and kind in demeanor.

Stayed in August 2025

Nothing

It was a good stay

Stayed in June 2025

also everything like services good reception good

I like this hotel

Stayed in August 2025

Facilites good

Room is good

Stayed in August 2025

I want to thanks to lee Because she’s helped me to change my room And she was very nice and kind

Stayed in August 2025

This time bed was really uncomfortable it's like 2bed joint together.. Couldn't sleep last night

The Huddle bar

Stayed in August 2025

Just downside is Metro is not walkable distance in summer.

Overall the hotel is good value for money and it is clean place to stay. Room service was great, the staff who cleaned our room was ‘Kibria’. He was very honest with his work.

Stayed in July 2025

Nothing

Calmness and cleaning

Stayed in July 2025

Im.sorry I think the mattress was not comfortable i think it's to old need to change . No tissue box near the bed, and disposable toothbrush and toothpaste.

I like city max hotel because is very accessible ,very affordable price.and the receptionist Ms. Lee was very accommodating and very helpful.

Stayed in August 2025

Counter staff 99need little more flexibility

Nothing

Stayed in July 2025

Gym

Environment

Stayed in July 2025

Reception name Nandu is not a good person..and no man help for ur luggage they called self service. Disgusting

Hotel have parking that is main usp.

Stayed in July 2025

Nothing much….

It’s not my first time here, I’ve been here many times.. it’s a decent place. Staffs are all willing to help. Very respectful. Although near my room there was some maintenance that made much noise , but it’s okay.

Stayed in July 2025

Comfort

Activity

Stayed in July 2025

but towels were missing toothbrush and toothpaste .. cigarette smell in the corridor reception was unwelcoming

The room was perfect clean.

Stayed in July 2025

lobby is always crowded

location, restaurant options, good maintenance

Stayed in June 2025

One of the night staff members displayed unprofessional behaviour when speaking with a guest. Instead of listening calmly to the guest's concerns, he raised his voice, which created a very uncomfortable and unpleasant experience. We Request the luggage trolley which was told us that you can find the trolley and take the luggage by urself.somehow we managed to find the trolly on the floor and bring our luggage. In addition, some basic room amenities were missing. When we asked for slippers, we were told by the receptionist that they were chargeable, which was surprising, as many hotels provide these as standard. We also requested drinking water but were informed it had already been delivered to our room. Unfortunately, we were out at the time and didn’t receive it. The response lacked courtesy and a willingness to help. Overall, we feel that the night staff would benefit from additional training in hospitality, guest handling, and communication skills to better serve guests in the future. We hope you will take this feedback constructively and ensure an improved experience for future guests.

All the housekeeping team members. Very polite and helpful . Front office Mr Anu if I m not mistaken. Appreciated the hospitality.

Stayed in July 2025