8.4

Reviews of Carlton Tower Hotel 4 stars

Baniyas Street, Deira, Dubai, United Arab Emirates

  • 3.0 Poor
    Abdulamin

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Location

  • 3.0 Poor
    Abdul_zu

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    nothingThe hotel was not clean. Non-smoking room smelled of smoke; staff said “it is like this.” Kettle was very dirty, full of dust; we had to scratch and clean it ourselves. Morning staff were careless; at 8–9 AM I asked for a dental kit and was told staff not available. We booked for 5 (2 adults + 3 kids) but hotel refused to provide the extra bed

  • Ako

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
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  • عيسى

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
  • Muhammad

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
  • Ako

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
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  • Recep

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
  • الحاج

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
  • Hishyar

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
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  • Hammad

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
  • Daniel

    Reviewed: 12 August 2025 · Stayed in July 2025

    Verified review

    The breakfast is poor

    breakfast

    Property response:

    Dear Daniel, Let us thank you for staying with us at The Carlton Tower Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. Your feedback on the breakfast is well noted and has been escalated to the concerned department for improvement. It will be our pleasure to welcome you again in our premises during a future trip to Dubai. Kind regards, Vidya Adams , Director of Operations

    Dear Daniel, Let us thank you for staying with us at The Carlton Tower Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. Your feedback on the b… Show more

    Carlton Tower Hotel
    13 August 2025
  • Anonymous

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Nice environment clean cosy value for money the last time me and my wife stayed in the hotel was back in 2012 , thirteen year's after the standard is still fantastic keep it up . Definitely i will be your guest during my stay in Dubai next time .

    Nothing

    Property response:

    Dear Guest, Thank you for staying at The Carlton Tower Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have shared your feedback with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Vidya Adams, Director of Operations.

    Dear Guest, Thank you for staying at The Carlton Tower Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have … Show more

    Carlton Tower Hotel
    12 August 2025
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  • Manal

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
  • Serdar

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review
  • Misbah

    Reviewed: 9 August 2025 · Stayed in July 2025

    Verified review
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  • Msr

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

    The proximity with Baniyas Square Metro Station. This hotel is far better than those in the same area.

    When you walk through the corridor, you can hear neighbours on the same floor talking quite loud.

    Property response:

    Dear Mohammad, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at The Carlton Tower Hotel will be a pleasant one. Best regards, Vidya Adams, Director of Operations

    Dear Mohammad, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at T… Show more

    Carlton Tower Hotel
    12 August 2025
  • 7.0 Good
    Sheh

    Reviewed: 9 August 2025 · Stayed in July 2025

    Verified review
  • Allidina

    Reviewed: 7 August 2025 · Stayed in August 2025

    Verified review

    Location only

    Bad rooms and service as I had changed the booing to one day and didn't get my refund

    Property response:

    Dear Allidina, Thank you for choosing to visit The Carlton Tower Hotel. Your booking as checked was for a budget room on room only basis and the rate you had selected was a non-refundable rate. Your arrival was not on the day booked but on the next day early morning, much before check in time. Hence as the room was held for you from the previous day there was no refund possible. Secondly when you book a non-refundable rate it is understood that there can be no refund claimed. Hope this clarifies the situation. With kind regards, Vidya Adams, Director of Operations

    Dear Allidina, Thank you for choosing to visit The Carlton Tower Hotel. Your booking as checked was for a budget room on room only basis and the rate you had selected was a non-refundable rate. Your arrival was not on the day booked but on … Show more

    Carlton Tower Hotel
    8 August 2025
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  • Muhammad

    Reviewed: 6 August 2025 · Stayed in July 2025

    Verified review
  • Supranee

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review
  • Chuulu

    Reviewed: 4 August 2025 · Stayed in July 2025

    Verified review

    I liked the budget rooms they are So good they feel like you are not on a budget, the lady at the reception has impeccable customer service together door man, the short one

    Property response:

    Dear Chuulu, Thank you for taking the time to share your review following your recent stay at The Carlton Tower Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at The Carlton Tower Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Best regards, Vidya Adams, Director of Operations

    Dear Chuulu, Thank you for taking the time to share your review following your recent stay at The Carlton Tower Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to … Show more

    Carlton Tower Hotel
    5 August 2025
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  • Seth

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review
  • 7.0 Good
    Sagar

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review

    Room space ,location., view from hotel

    Water is too dirty at bathroom..

    Property response:

    Dear Sagar, Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back. With sincere regards, Vidya Adams, Director of Operations

    Dear Sagar, Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the fu… Show more

    Carlton Tower Hotel
    4 August 2025
  • Sharothy

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review
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  • Sing

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review

    Noting

    The phone not working TV channel is very poor.many more

    Property response:

    Dear Guest, Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back. With sincere regards, Vidya Adams, Director of Operations

    Dear Guest, Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the fu… Show more

    Carlton Tower Hotel
    30 July 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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