Reviews of Carlton Tower Hotel 4 stars
Baniyas Street, Deira, Dubai, United Arab Emirates
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewnothingThe hotel was not clean. Non-smoking room smelled of smoke; staff said “it is like this.” Kettle was very dirty, full of dust; we had to scratch and clean it ourselves. Morning staff were careless; at 8–9 AM I asked for a dental kit and was told staff not available. We booked for 5 (2 adults + 3 kids) but hotel refused to provide the extra bed
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewThe breakfast is poor
breakfast
Dear Daniel, Let us thank you for staying with us at The Carlton Tower Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. Your feedback on the breakfast is well noted and has been escalated to the concerned department for improvement. It will be our pleasure to welcome you again in our premises during a future trip to Dubai. Kind regards, Vidya Adams , Director of Operations
Dear Daniel, Let us thank you for staying with us at The Carlton Tower Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. Your feedback on the b… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNice environment clean cosy value for money the last time me and my wife stayed in the hotel was back in 2012 , thirteen year's after the standard is still fantastic keep it up . Definitely i will be your guest during my stay in Dubai next time .
Nothing
Dear Guest, Thank you for staying at The Carlton Tower Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have shared your feedback with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Vidya Adams, Director of Operations.
Dear Guest, Thank you for staying at The Carlton Tower Hotel. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe proximity with Baniyas Square Metro Station. This hotel is far better than those in the same area.
When you walk through the corridor, you can hear neighbours on the same floor talking quite loud.
Dear Mohammad, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at The Carlton Tower Hotel will be a pleasant one. Best regards, Vidya Adams, Director of Operations
Dear Mohammad, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at T… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation only
Bad rooms and service as I had changed the booing to one day and didn't get my refund
Dear Allidina, Thank you for choosing to visit The Carlton Tower Hotel. Your booking as checked was for a budget room on room only basis and the rate you had selected was a non-refundable rate. Your arrival was not on the day booked but on the next day early morning, much before check in time. Hence as the room was held for you from the previous day there was no refund possible. Secondly when you book a non-refundable rate it is understood that there can be no refund claimed. Hope this clarifies the situation. With kind regards, Vidya Adams, Director of Operations
Dear Allidina, Thank you for choosing to visit The Carlton Tower Hotel. Your booking as checked was for a budget room on room only basis and the rate you had selected was a non-refundable rate. Your arrival was not on the day booked but on … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewI liked the budget rooms they are So good they feel like you are not on a budget, the lady at the reception has impeccable customer service together door man, the short one
Dear Chuulu, Thank you for taking the time to share your review following your recent stay at The Carlton Tower Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at The Carlton Tower Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Best regards, Vidya Adams, Director of Operations
Dear Chuulu, Thank you for taking the time to share your review following your recent stay at The Carlton Tower Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewRoom space ,location., view from hotel
Water is too dirty at bathroom..
Dear Sagar, Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back. With sincere regards, Vidya Adams, Director of Operations
Dear Sagar, Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the fu… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewNoting
The phone not working TV channel is very poor.many more
Dear Guest, Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back. With sincere regards, Vidya Adams, Director of Operations
Dear Guest, Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the fu… Show more