Reviews of Sharjah Carlton Hotel 4 stars
Al Khan, Sharjah, United Arab Emirates
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood place to relax and enjoy friendly staff the most important thing is room is clean and cozy
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewLocation, beach 😎
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe beach was nice and the swimming pool also. It was nice and quiet.
Only 1 towel I get when I asked for 2 they asked me to have 2 cards but I got only 1 from the reception
Dear Tatjana, Warm Greeting! We are delighted to hear you enjoyed the beach, swimming pool, and the peaceful atmosphere during your stay! We apologize for the misunderstanding regarding the towels. Our policy is indeed one towel card per guest to ensure availability for everyone. We regret any inconvenience this may have caused. We hope to welcome you back for another relaxing visit soon! Best Regards, Hadi Ali General Manager
Dear Tatjana, Warm Greeting! We are delighted to hear you enjoyed the beach, swimming pool, and the peaceful atmosphere during your stay! We apologize for the misunderstanding regarding the towels. Our policy is indeed one towel card per … Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewGood location, good facility, clean pool and clean beach However, the beach towels are old and damaged, it’s better to invest new towels since the guest are always in the pool and beach. And it’s first time in all our travels that this hotel allow to use the beach towels for one time only, if you use in the morning, you have to return and you are not allowed anymore to get another towels in the afternoon … this is very non sense rules. The food in restaurant is good but it will be better if you will change the food choices or menu the next day. The reservation Ms Riza and all front desk ate helpful kudos for your customer service. Thank you.
Dear Ms. Nickola, "Thank you so much for your detailed feedback! We're delighted to hear that you enjoyed our excellent location, facilities, clean pool, and beach. We appreciate your kind words about Ms. Riza and our front desk team; We understand your concerns regarding the beach towels. We sincerely apologize for the condition of the towels and the inconvenience caused by our towel policy. We are taking your feedback seriously and will investigate replacing the worn towels with new ones. We will also review our towel exchange policy to ensure it aligns with our guests' comfort and expectations. We're glad you enjoyed the food at our restaurant. We appreciate your suggestion about varying the menu daily. We will discuss this with our culinary team to explore ways to offer more diverse options and enhance our guests' dining experience. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide you with an even better experience." Sincerely, Hadi Ali (GM)
Dear Ms. Nickola, "Thank you so much for your detailed feedback! We're delighted to hear that you enjoyed our excellent location, facilities, clean pool, and beach. We appreciate your kind words about Ms. Riza and our front desk te… Show more
Reviewed: 1 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewWell, the sea is close
Everything. No hot water, extremely overpriced, it's 2 star hotel definitely.
Dear Mr. Anton, We thank you for choosing Sharjah Carlton Hotel. However I truly apologize for the experience. The team is committed towards ensuring a high standard of explaining the hotel facilities. Our hotel reception is open 24/7 which they can help and happy to assist you with regards of hot water. We hope to welcome you back to Sharjah Carlton Hotel in the near future. Thank you, Hadi Ali General Manager
Dear Mr. Anton, We thank you for choosing Sharjah Carlton Hotel. However I truly apologize for the experience. The team is committed towards ensuring a high standard of explaining the hotel facilities. Our hotel reception is open 24/7 … Show more
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewStaff were so nice and friendly . The supervisor was the nicest and so kind.
Chef and the food
Dear Siavash, Thank you for your good feedback. The team and I are driven towards ensuring that our guests find value in their stay. I trust Ms. Riza was able to resolve your concerns and hopefully create an experience that brings you back. We encourage our guests to let our team know during their stay what we can do better so that we have a clear guidance. Your feedback regarding the Chef and the food has been noted for our future action. We are looking forward to welcome you once again with the better service in the future. Best Regards, Hadi Ali General Manager
Dear Siavash, Thank you for your good feedback. The team and I are driven towards ensuring that our guests find value in their stay. I trust Ms. Riza was able to resolve your concerns and hopefully create an experience that brings you back… Show more
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewLocation
No blanket. The blanket was uncomfortable. The pillow is dirty.!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Gulinash, Thank you for taking time out to provide us constructive feedback. Thank you for appreciating our location that fits your travel time. We are sorry to hear that you've experienced this matter. Your feedback regarding the blanket and pillow has been noted and adjusted accordingly. We are looking forward to welcome you once again with the better service in the future. Best Regards, Hadi Ali General Manager
Dear Gulinash, Thank you for taking time out to provide us constructive feedback. Thank you for appreciating our location that fits your travel time. We are sorry to hear that you've experienced this matter. Your feedback regarding t… Show more
Reviewed: 1 January 2025 · Stayed in January 2025
Verified reviewDear Haneen, Greetings from Sharjah Carlton Hotel! Thank you for your valuable feedback and high rating. We’re delighted to hear you enjoyed your experience with us. We’re glad you found aspects of our service to be positive. Looking forward to welcoming you back soon! Warm Regards, Hadi Ali General Manager
Dear Haneen, Greetings from Sharjah Carlton Hotel! Thank you for your valuable feedback and high rating. We’re delighted to hear you enjoyed your experience with us. We’re glad you found aspects of our service to be positive. Looking forw… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewI like the place and the reception staff very accommodating especially the Filipino staff Unfortunately I didn't get his name🤗
Dear Ms. Geraldine, Thank you for the amazing score and review. Glad to see that the team were able to provide you a memorable service. I believe that you are referring to Mr. Saderie our Filipino receptionist. I do hope you will consider us the next time you are travelling to the area. Best Regards, Hadi Ali General Manager
Dear Ms. Geraldine, Thank you for the amazing score and review. Glad to see that the team were able to provide you a memorable service. I believe that you are referring to Mr. Saderie our Filipino receptionist. I do hope you will consid… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 6 September 2024 · Stayed in August 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewReviewed: 16 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 August 2024 · Stayed in July 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewstaff were friendly
bed wasn't clean
Dear Ammera, Thank you for taking the time to share your feedback with us. Whilst we are glad that you liked our hospitality. We are very sorry to hear that you were disappointed with cleanliness of bed during your stay at the hotel. Our aim is to provide a clean, comfortable and pleasant place to stay. We treat cleanliness as one of our highest priorities. Taking a cue from your review, we will communicate your feedback to housekeeping team. Best Regards, Hadi Ali General Manager
Dear Ammera, Thank you for taking the time to share your feedback with us. Whilst we are glad that you liked our hospitality. We are very sorry to hear that you were disappointed with cleanliness of bed during your stay at the hotel. Our … Show more
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 July 2024 · Stayed in July 2024
Verified reviewDear Mr. Peter, Thank you for the 10/10 score! We are glad and loved knowing you had a great stay in our hotel. The team is driven towards creating positive experiences while ensuring the value of the guest stay. We are looking forward to welcoming you back once again in Sharjah Carlton Hotel. Warm Regards, Hadi Ali Hotel Manager
Dear Mr. Peter, Thank you for the 10/10 score! We are glad and loved knowing you had a great stay in our hotel. The team is driven towards creating positive experiences while ensuring the value of the guest stay. We are looking forwar… Show more
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 8 July 2024 · Stayed in July 2024
Verified review