The service was amazing and service of two members were exceptional - Firuzi (who did the check in for us, took us to view the villas, took us to the Beach Club for dinner and he was simply amazing. In the Beach Club, the waiter Sachindu was so so good and maid our dinner such a pleasant experience!

Stayed in August 2025

The pool is nice in size and offers the required cooling but the condition of the flooring is poor; a significant number of tiles are loose or missing which looks bad and feels not comfortable. This is definitely not in line with the overall fantastic state of the resort.

Great resort with nice Thai styling and hospitality. The staff were very welcoming and provided a super enjoyable experience. The room was very well equipped, with proper coffee machine and nice glasses, something that other large chain hotels are now economizing on. Restaurant choice is good with my all-time favorite "Mekong" serving great Asian cuisine.

Stayed in August 2025

The weather was hot so couldnot enjoy the outdoors during the day

Good spread of breakfast

Stayed in August 2025

There is nothing not to like in this property. The staff were amazing, the location, the amenities, the service and the food. Met with Suleiman the manager who made sure our stay was nothing short of perfect!

Stayed in August 2025

Staff are so friendly and supportive Food services are very good

Stayed in August 2025

The pool is such a let down! We wouldn't return purely because of this. Its barely deep enough for kids let only adults. 100s and 100s of missing tiles, some were underfoot which were sharpe and actually a hazard to walk on. It really is disappointing that a hotel of this calibre has such poor swimming facilities, If I was management I would SERIOUSLY consider shutting the hotel for a month or so to fix the pool. It NEEDS to be deeper, have tiles that stay on the wall and also have less undulating slopes that you can see, just a complete overhaul. I dont normal do reviews but this i feel needs to be addressed as I want the hotel to be better, it should be better.

The service was fantastic, rooms were clean and well designed. We also really enjoyed food at Mekong and breakfast at Sea breeze. The spa was also brilliant, special mention to Imran who is a credit to the hotel. Reception areas and bar is great also

Stayed in August 2025

Non unfortunately 😁

Best of the best no way to find another hotel with such hospitality and luxuries.

Stayed in June 2025

every thing perfect

Stayed in August 2025

This was partially our fault for not pre booking as it was a very last minute reservation but we wanted to book in for a massage and it was full but we can always do it next time.

Everything I’ve stayed here multiple times now, the level of service and how nice all the staff are always want me to come back.

Stayed in August 2025

What I didn’t like is that, for the first time ever, I had to pay a hotel twice – once through your app in advance, and again at the reception. When I checked in, the staff asked me if I would pay cash or card. I told them I had already paid via Booking.com, and they said yes, but the amount is only frozen, so I had to pay again there. I was surprised but agreed, and paid with the same card I used for the booking. Later, I found out that both amounts were actually charged, not just frozen. It’s been three days now and there’s been no action from your side. Every time I call, I’m given cold responses, and they keep saying they’ll transfer me to reception, but when they do, the call is hung up! This is unacceptable and I expect an urgent response

Everything was excellent and beautiful, a perfect place to visit.

Stayed in August 2025

Everything was wonderful, Souliman was very very helpful

Stayed in August 2025

Everything was amazing thank you for your service 🫶🏻 Ibrahim in Reseption very profession 👍

Stayed in July 2025

Everything: the lobby, the landscape, the room

Stayed in August 2025

The tiles in the pool were a bit problematic but the staff gave us shoes to protect my sons feet from the tiles and they said they are in the process of renovating the pool so they are fully aware of the issue

Staff were so polite and helpful,they ensured our stay was amazing. Facilities were amazing, and it was so relaxing

Stayed in July 2025

The dinner was very bad and in same time they changed us for soft drink . The pool swimming not deep and we couldn’t swim normally only sitting in the pool

It is a nice place

Stayed in July 2025

Na

The property is very good . Good staycation for your family

Stayed in July 2025

The entire place was gorgeous. Just love it

Stayed in July 2025

We cannot wait for the new pool to open

Lovely resort, well organised rooms, excellent cusine @ Mekong. We spent a long weekend and experienced a royal treatment from check in till it was time to leave. Thank you all for your outstanding service, eye for detail and very personal professional hospitality!

Stayed in July 2025

Pool is poorly designed and in bad shape; They need to repair it+ add an adult pool only, as they did at Qasr Al Sarab. Location is okay; but not great - garden is small compared to other equivalent properties in the UAE or Oman

staff incredibly friendly and helpful room size and comfort food (both dinner and breakfast) was excellent

Stayed in July 2025

Nothing

Everything

Stayed in June 2025

I always enjoy being here and I’m planning to be back next few weeks, thank you Mohamed from Concierge team for the smooth check-in and out, also Janaka from bell team you are awesome

Stayed in July 2025

Nothing

The welcome, the property, the food offering

Stayed in July 2025

Nothing

Absolutely beautiful and the service was world class.

Stayed in June 2025

Amazing facilities, amazing service !

Stayed in July 2025