Reviews of Jumeirah Al Qasr Dubai 5 stars

Dear Ashia, Thank you for taking the time to share your feedback with us. We are truly sorry to learn about the experience you and your family had during your stay, especially on such an important occasion as your daughter’s birthday. Please accept our sincerest apologies that we did not meet your expectations and that you felt let down by our service. Your comments regarding the handling of policies, communication, billing, and support for families with specific health considerations are deeply concerning. We want to assure you that this does not reflect the level of care and empathy we strive to provide to all our guests. We are taking your feedback very seriously and will be reviewing this matter internally with our management team to ensure that corrective measures are in place to prevent such situations in the future. We deeply regret the distress this has caused your family and the impact it had on your daughter’s special day. Please rest assured that we remain committed to improving our service standards, training our colleagues further in sensitivity and empathy, and ensuring that our procedures are guest-centric, especially when it comes to health related needs. Once again, we are truly sorry for the disappointment you experienced, and we thank you for bringing these concerns to our attention. Best Regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

Dear Ashia, Thank you for taking the time to share your feedback with us. We are truly sorry to learn about the experience you and your family had during your stay, especially on such an important occasion as your daughter’s birthday. Plea… Show more

Dear Mali, Thank you very much for sharing your kind words with us. We are truly delighted to know that the hospitality you experienced was superb and exceeded your expectations. We also noted your comment regarding the pillows, and we sincerely appreciate your feedback. Please rest assured that we will share this with our housekeeping team to ensure we continuously enhance our guests’ comfort. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay. Best Regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

Dear Mali, Thank you very much for sharing your kind words with us. We are truly delighted to know that the hospitality you experienced was superb and exceeded your expectations. We also noted your comment regarding the pillows, and we si… Show more

Dear Batool, Thank you so much for your lovely feedback! We’re thrilled to hear that you enjoyed a relaxing stay, found your room spacious and spotless, and appreciated the kindness of our team. It’s wonderful to know that our breakfast made a positive impression as well. We look forward to welcoming you back soon for another exceptional experience! Best Regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

Dear Batool, Thank you so much for your lovely feedback! We’re thrilled to hear that you enjoyed a relaxing stay, found your room spacious and spotless, and appreciated the kindness of our team. It’s wonderful to know that our breakfast ma… Show more

Dear Igor, Thank you so much for sharing such wonderful feedback! We are thrilled to hear that your vacation with us was the best you’ve ever had, and that our team’s warm welcome and exceptional service made your stay truly memorable. Maintaining the highest standards of cleanliness and service is our priority, and your kind words inspire us to continue delivering excellence. We look forward to welcoming you back for another unforgettable stay soon! Best Regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

Dear Igor, Thank you so much for sharing such wonderful feedback! We are thrilled to hear that your vacation with us was the best you’ve ever had, and that our team’s warm welcome and exceptional service made your stay truly memorable. M… Show more

Dear Al Zadjali, Thank you for sharing your feedback with us. We’re glad you appreciated the location, but we sincerely apologize for the inconvenience caused by the air conditioning during your stay. Please rest assured that we have shared this with our engineering team to address the issue promptly. We hope to have the opportunity to welcome you back and provide a flawless experience next time. Best Regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

Dear Al Zadjali, Thank you for sharing your feedback with us. We’re glad you appreciated the location, but we sincerely apologize for the inconvenience caused by the air conditioning during your stay. Please rest assured that we have sha… Show more