Reviews of Ushuaia, The Mountain Hotel 4 stars
Carretera de Comallempla, sn, AD400 Arinsal, Andorra
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewDear guest, Thank you for your comment. We’re sorry to hear that our menu did not meet your expectations. We are currently working on improving our dining offer to better satisfy our guests. We hope to welcome you again and provide a better experience in the future.
Dear guest, Thank you for your comment. We’re sorry to hear that our menu did not meet your expectations. We are currently working on improving our dining offer to better satisfy our guests. We hope to welcome you again and provide a better… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewWe loved the hotel! The location was great, very comfortable big rooms, the staff super friendly (thank you guys for being so hospitable), the food was good and lots of options to choose from and the breakfast was great. Our kids loved it and generally it was fantastic, we will be back!
Some gluten free bread would be great ☺️ and some bigger weights at the gym!
Thank you very much for your kind words. We’re happy to know you enjoyed your stay with us, especially the location, the rooms, and our staff. It was a pleasure having you here. We truly appreciate your suggestions and will definitely take them into account as we continue to improve our guests’ experience.
Thank you very much for your kind words. We’re happy to know you enjoyed your stay with us, especially the location, the rooms, and our staff. It was a pleasure having you here. We truly appreciate your suggestions and will definitely take … Show more
Reviewed: 2 June 2025 · Stayed in March 2025
Verified reviewThe location is great!
Dear Mira; thank you very much for rating our location! We are glad you found it convenient. We hope you enjoyed your stay and that we can welcome you back soon. Ushuaia Mountain Hotel Guest Service.
Reviewed: 18 March 2025 · Stayed in February 2025
Verified reviewThe hotel itself was nice, next to a ski lift but its quite a steep blue slope so none of us actually skied in, but the lift was there so that's good. The rooms are lovely and spacious.
The staff! I have never stayed somewhere where the staff have made me feel so uneasy. Upon checking in, you feel like an inconvenience. Prior to the stay I emailed to confirm the price INCLUDED spa access after seeing some reviews which suggested otherwise. I had an email from the hotel saying "yes, spa access is included in the price you are paying" yet we were told on check in it would be 15 euro per person, per day!!!!! There was 6 of us?! I presented the email to show that i had been told by the hotel themselves it was included in the price and the "best" they could do was one access complimentary then there would be a charge. If I knew this, I wouldn't have booked and would have booked elsewhere! Being a group of women in our 30s the spa was quite important to us. Totally mis-sold. Apparently the person who replied got that hotel mixed up with another. We were also checked in with one of the hotel rooms having no water, which the staff knew but didn't tell us about. The guy who was working on the breakfast shift was the worst. We finished breakfast and wondered back to the room to finish getting ready whilst eating one croissant and he shouted at me ACROSS the hall telling me no and wagging his finger at me. I don't know where he thinks its acceptable to shout at a hotel guest, anyone would think i had a packed lunch box of stuff from the buffet, I had one croissant which i was eating. No member of staff actually smiled. Whilst the hotel itself is ok, rooms are lovely and spacious, I wouldn't go back due to the staff.
We sincerely apologize for not meeting your expectations regarding our staff service. We have shared your feedback with the team to investigate what happened and take appropriate action. We also regret the confusion regarding spa access and any misunderstanding prior to your arrival. We truly appreciate your feedback, as it helps us improve. Kind regards.
We sincerely apologize for not meeting your expectations regarding our staff service. We have shared your feedback with the team to investigate what happened and take appropriate action. We also regret the confusion regarding spa access and… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in December 2024
Verified reviewReviewed: 25 February 2025 · Stayed in December 2024
Verified reviewEverything was great. Had really good time
All was nice
Dear Anna, Thank you for your positive feedback! We're thrilled to hear that you had a great time and enjoyed your stay. We hope to welcome you back soon! Best regards, Ushuaia Mountain Hotel Guest Service
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewGreat location onto the slope
Staff were friendly and the food was lovely
Dear James, Thank you for your kind words! We are delighted to hear that you enjoyed our great location, friendly staff, and the food. We truly appreciate your feedback and hope to welcome you back soon. Best regards, Ushuaia Mountain Hotel Guest Service
Dear James, Thank you for your kind words! We are delighted to hear that you enjoyed our great location, friendly staff, and the food. We truly appreciate your feedback and hope to welcome you back soon. Best regards, Ushuaia Mountain Hot… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in December 2024
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewI had an excellent experience staying at this hotel! The location is perfect – right next to the ski lift! The view of the mountains is breathtaking, and the hotel offers free parking. The interior is modern, stylish, and beautifully designed. Everything was clean and well-maintained. The rooms were cleaned thoroughly and on time every single day.
The only thing we didn’t enjoy was the breakfast – it felt too repetitive, with a rather limited selection. It didn’t quite match the high standard of the hotel. However, dinner was a completely different story – diverse and delicious! We also felt a little disappointed that for Valentine’s Day, the hotel wasn’t decorated, and there was no festive atmosphere at all. I understand that it’s hard to compete with a hotel of this level, but I believe that you always strive for excellence and will want to become even better! I’m sure we’ll see each other again!
Dear Liia, Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you enjoyed the location, views, and the overall design of our hotel, as well as the cleanliness and maintenance of our rooms. It’s always wonderful to know that our guests feel comfortable and well cared for during their stay. We sincerely appreciate your feedback regarding breakfast. We take it seriously and will certainly look into ways to improve the variety and quality for the next season. Regarding Valentine’s Day, we understand that some guests may have different preferences. As a result, we decided to remain neutral in terms of decorations. However, if you choose to return in the future, please don’t hesitate to contact us directly, and we will be happy to ensure your room is decorated to your liking! Thank you again for your valuable comments. We look forward to welcoming you back soon! Best regards, Ushuaia Mountain Hotel Guest Service
Dear Liia, Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you enjoyed the location, views, and the overall design of our hotel, as well as the cleanliness and ma… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 February 2025 · Stayed in January 2025
Verified reviewExcellent location, restaurant, free parking.
Dear Volodymyr, Thank you for your review! We're glad you enjoyed our location, restaurant, and free parking. We look forward to welcoming you again soon! Best regards, Ushuaia Mountain Hotel Guest Service
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewBest location for ski holidays, on the base of Pal-Arinsal mountain.
You need to pay for hour to use SPA. 6 people allowed and only one jacuzzi, not worth it.
Dear Fernanda, Thank you for your feedback! We're glad you enjoyed our location at the base of Pal-Arinsal. Regarding the spa, we limit access to ensure a relaxing experience for our guests. However, we appreciate your comments and will take them into account for future improvements. We hope to welcome you back soon! Kind regards, Ushuaia Mountain Hotel Guest Service
Dear Fernanda, Thank you for your feedback! We're glad you enjoyed our location at the base of Pal-Arinsal. Regarding the spa, we limit access to ensure a relaxing experience for our guests. However, we appreciate your comments and wil… Show more
Reviewed: 10 January 2025 · Stayed in December 2024
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewThe location is perfect with the kids. Direct access to lifts.
It was a bit cold at night in the room. In addition they were friendly and connected my car to recharge to normal outlet, but I would recommend they install at least 2-3 car chargers.
Thank you for your feedback! We're glad to hear that the location was ideal for you and your kids, with direct access to the lifts. We apologize for the cold in your room and appreciate your suggestion regarding car chargers. We'll definitely consider adding more to improve our services. Best regards, Ushuaia Mountain Hotel Guest Service
Thank you for your feedback! We're glad to hear that the location was ideal for you and your kids, with direct access to the lifts. We apologize for the cold in your room and appreciate your suggestion regarding car chargers. We'll … Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewThe location is amazing near the elevator to Arinsal. The room is spacious and comfortable.
The food was average. I didn’t like the breakfast at all. Also, the room is cold especially floor.
Dear Karina, Thank you for your feedback! We're glad you enjoyed the location and the comfort of the room. We apologize for the issues with the breakfast and the cold temperature in your room. We will look into these areas to improve the experience for our future guests. Kind regards, Ushuaia Mountain Hotel Guest Service
Dear Karina, Thank you for your feedback! We're glad you enjoyed the location and the comfort of the room. We apologize for the issues with the breakfast and the cold temperature in your room. We will look into these areas to improve th… Show more