Lack of A/C or even fans to cope with the heat wave of the week

The beauty of the location, the nice sunny terrace for the evening drinks, spacious and comfy room, very nice and helpful staff

Stayed in July 2025

Everything was great. It was a gastronomic show during the dinner. Everything is clean, and the staff is amazing. Impressive location.

Stayed in June 2025

Everything!

Stayed in June 2025

Nothing

Spa Friendly helpful staff All very good

Stayed in March 2025

Amazing place, amazing people, amazing food !

Stayed in February 2025

If being picky the pool is too small to swim, it is truly a spa pool only.

Normally, Booking.com does me a dirty when booking places. I booked one night here and ended up staying for five. Upon my arrival I was met by staff and offered bag carrying. There is free parking out front ( snow brush and ice scraper available) or for 11 euros per night there is a garage. I had two dogs with me who slept in the vehicle, this was not an issue as all rooms are not road facing, if they had barked it would not have disturbed anyone. Just a two minute walk up the road is a trail to the river and park. Elleven minutes drive is Ordino Arcalis ski resort ( also free parking). My room had a heated floor, verypowerful shower that maintained a constant temperature always, big double bed, large TV with all apps, USB and plug sockets each side of the bed. Room has a fridge. The hotel's wifi is fast with a strong connection. Plenty of very nice towels, robes also at no additional charge ( makes a nice change). The room has a thermostat which has very little lag on bringing the temperature up or down, impressive in a large room. The cleaner is exceptionally thorough and the room was turned out beautifully every day even down to mopping the floors. The staff are totally on point, super helpful and accommodating. They arranged the veterinary appointment for my dogs travel back to UK at no extra charge also. My medical conditions ( allergies) were taken into consideration and my room allocated away from the restaurant ( note I did not eat in the restaurant so cannot comment outside of breakfast). My room had a lovelly balcony with views down the valley and of the river cascading down the rocks. The Spa: I used this twice. Once it was busy and quite noisy and another time I had the place to myself which was Bliss. The Spa was an additional fee for 90minute session. The hot stone beds being my favourite. I spent an hour on one ( there are four) listening to audio books.

Stayed in December 2024

A little bit too far away, little parking

Spa, View, Service, Facilities, Chill

Stayed in November 2024

Upgraded, thank you. Super breakfast & 3 course dinner on half board plan.

Stayed in October 2024

Location, staff, food and facilities. All of these were really excellent in the stay. If you location for a place that attend all your needs, this is the place. Highly recommended!

Stayed in September 2024

We were there in summer, in a mezzanine family room, and there was no airco. The room was way to hot to be comfortable, and facing the road, there little wind. The small portable van did not really do anything but move the hot air around. Also, I was a bit disappointed that the spa was not included, and subject to a extra fee with a time slot.

Lovely location, excellent kitchen, very nice wines. Great staff. Overall I can recommend this hotel, but in summer, make sure you stay in a room overlooking the valley (taking advantage of the breeze)

Stayed in August 2024

Anything

Everything

Stayed in August 2024

Attendant in spa not present when necessary. May I suggest 2 things to add to bedroom? Toilet brush Small table on balcony

Location superb. Beautiful scenery! Staff very helpful, especially Magdalena & Johann.

Stayed in July 2024

The only little downside is that we were missing a coffee or tea maker in the room, which we consider a standard at four star Hotel. All the rest was perfect.

We really liked the hotel, it’s beautiful location high up in the mountains and close to many hiking trails. We would like to highlight that the stuff was always really excellent, very nice and helpful. Nice spacious rooms, very clean, bed very comfortable.

Stayed in June 2024

That the spa costs extra. The location is good for ski but not for apre ski.

The food was amazing.

Stayed in March 2024

As always, location, service and food is excellent. Best hotel in Andorra

Stayed in February 2024

The restaurant was amazing and we were treated like royalty. Great way to spend few nights with family

The location , the view, the food!!! Oh so good

Stayed in December 2023

Great breakfast buffet, everything there!

Stayed in January 2024

To leave the place

Very cosy chalet staff super friendly

Stayed in January 2024

I can't think of anything I didn't like.

This is a wonderful hotel, with gorgeous views! The staff were all friendly and professional. Though rustic on the outside, the hotel is updated, clean, and modern. The bed was more comfortable than many European beds. Dinner was very good, and breakfast was excellent! I especially want to rave about the fruit. They had a large selection to choose from and each piece was ripe to perfection.

Stayed in October 2023

restaurant, staff, room - all was perfect

Stayed in October 2023

Bed and bathroom quite old

Everything

Stayed in August 2023

No a/c in room (or we didn’t find it). It became very hot in the night and we had to open balcony door to get some air.

Very clean . Available free parking outside front of hotel. Garage parking also available underground if space not available (there is a charge for the garage). Good food in restaurant. Comfortable beds. We had room with a balcony which was good to have - beautiful views. Approx. 10 mins from Ordino which was a nice town.

Stayed in July 2023

Fantastic hotel, fantastic personal and environment!

Stayed in July 2023

Gorgeous location overlooking El Serrat. The hotel is a beautiful in the setting and the mountain view from the back side and rushing stream are enchanting.. The room was spacious and clean. I had breakfast and dinner included, and both were delicious.

Stayed in July 2023