Reviews of Soldeu Paradis Pleta
Ed Pleta De Soldeu, AD100 Soldeu, Andorra
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Reviewed: 3 May 2025 · Stayed in March 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewSuper easy access from the street. Indoor parking, provided for free. View from the balcony. Short walk to the lift while our equipment was held in a rented locker. Having a garbage bag and kitchen cleaning set provided is very convenient. The basic hand soap and coffee filters were there as well. I wish they keep products from the previous guests... Like olive oil and spices. It's a pity they almost never do. Overall we were lucky to have this apartment very last minute for our family of 5.
Yes, the shower curtains are irritating (as mentioned in previous comments). Living room is a bit tight having a big dining table. The price... But this is a common thing in Andorra.
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewPet friendly and nice surrounding for short and long walks with a dog. Close to the lifts.
It was the ground level just on top of the garage and the floor was cold at some areas. Slippers helped. And radiators was perfectly hot, so no major issues it's been.
Thank you for your feedback! 😊 We’re glad to hear that you appreciated the pet-friendly accommodation and the beautiful environment for both short and long walks with your dog. Being on the ground floor can sometimes make certain areas feel cooler, but we’re happy to know that the heaters worked perfectly and that it wasn’t a major issue. We would love to welcome you again! 🐶🏔️
Thank you for your feedback! 😊 We’re glad to hear that you appreciated the pet-friendly accommodation and the beautiful environment for both short and long walks with your dog. Being on the ground floor can sometimes make certain areas feel… Show more
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewThe flat was clean and had all the necessary facilities apart from a washing machine. 2 bedrooms and 2 bathrooms.
A bit of a distance away if carrying skis and ski boots. No washing machine.
Hello, Thank you very much for your feedback. We are delighted to hear that you appreciated the cleanliness of the apartment and its well-equipped setup, including the two bedrooms and two bathrooms. We understand that the distance may feel a bit inconvenient when carrying ski equipment. On that note, we’d like to inform you that with our ski packages, a locker at the foot of the slopes is available upon request and subject to availability, to make your experience more comfortable. Regarding the absence of a washing machine, we have noted your comment for future improvements. We hope to have the pleasure of welcoming you again for a future stay. Best regards, Soldeu Paradis Evasió
Hello, Thank you very much for your feedback. We are delighted to hear that you appreciated the cleanliness of the apartment and its well-equipped setup, including the two bedrooms and two bathrooms. We understand that the distance may fe… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 8 January 2025 · Stayed in January 2025
Verified reviewBasic apartment with no hot water after 4/5pm. We were not informed of the water situation and were told it was an issue with the building and not an issue with the company. They said they will raise it with the building however the issue did not resolve. I paid £4000 for a week to enjoy new years in Andorra and this ruined it for everyone. I have young kids! We were not having long showers, very quick showers for all 4 of us. We also had to make up our beds when we got there and the beds were incredibly uncomfortable. Not worth the money, would not book again. There is no key box, we had to collect the keys from the office which is not convenient
Hello, Thank you for sharing your experience, and we sincerely apologize for the inconveniences you faced during your stay. Regarding the hot water issue, as mentioned, this was due to a problem at the municipal level, where the water supply needs in the area were underestimated. As soon as we were informed, we took immediate action to ensure the issue was resolved as quickly as possible. However, we understand how much this affected your stay, and we are truly sorry for the inconvenience caused. For the key collection process, it is organized this way to ensure our guests know where to go in case they need assistance or have any questions during their stay. While we understand it may not suit everyone, it allows us to provide more efficient support when required. We also regret that the comfort of the beds and the arrival process did not meet your expectations. We value your feedback and will review these points to improve the experience for our future guests. We are genuinely sorry that your stay did not meet your expectations. Nevertheless, we hope to have the opportunity to welcome you again and regain your trust. Best regards, Soldeu Paradis Evasió
Hello, Thank you for sharing your experience, and we sincerely apologize for the inconveniences you faced during your stay. Regarding the hot water issue, as mentioned, this was due to a problem at the municipal level, where the water sup… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewIt was spacious, clean and had all what we needed. The property was also very warm which was lovely after a day on the slopes! We loved the location and how easy it was to walk to the gondola and restaurants.
The beds and pillows were not very comfortable.
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewLocation, comfortable beds.
Dirty bedding including dried blood on duvets , dirty cutlery and plate, broken and chipped equipment. For the price we felt these things should be clean and in working order. For example in a ski resort you pay extra for a bath, it as it had no working plug, you couldn’t use the bath. We did complain and after the bank holiday the team came to replace the dirty bedding but said they couldn’t replace the plug system during our stay. They did offer to wash up but three days into the stay, we had already had to wash all the plates, saucepans, cutlery in order to use it.
Hello, Thank you for taking the time to share your experience. We are glad to hear that you appreciated the location and the comfort of the beds. However, we are truly sorry for the cleanliness and equipment issues you encountered. This is absolutely not the level of service we aim to provide. We promptly took action to replace the dirty bedding after your report, but we understand that this was not enough to recover your experience. We sincerely apologize for the inconveniences caused and will strengthen our cleanliness and maintenance checks to ensure this does not happen again. We hope to have the opportunity to welcome you again and provide a much better experience. Best regards, Soldeu Paradis Evasió
Hello, Thank you for taking the time to share your experience. We are glad to hear that you appreciated the location and the comfort of the beds. However, we are truly sorry for the cleanliness and equipment issues you encountered. This i… Show more
Reviewed: 24 March 2024 · Stayed in March 2024
Verified reviewThe property was spacious and has everything you need.
Decor is a little dated..
Reviewed: 17 February 2024 · Stayed in February 2024
Verified reviewPerfect location for skiing and restaurants. Would recommend booking a ski locker in town as the apartment doesn't have a locker facility.
Reviewed: 30 January 2024 · Stayed in January 2024
Verified reviewReviewed: 11 July 2023 · Stayed in July 2023
Verified reviewVery friendly staff. Convenient location.
Cleaning was not included and there was no information about that on Booking.com. We had to pay € 90 for that or take care of the cleaning ourselves before leaving the flat.
Reviewed: 22 March 2023 · Stayed in February 2023
Verified reviewReviewed: 16 March 2023 · Stayed in March 2023
Verified reviewEverything was perfect
Nothing
Reviewed: 2 March 2023 · Stayed in February 2023
Verified reviewReviewed: 19 February 2023 · Stayed in February 2023
Verified reviewVery roomy living and kitchen area. 2 bathrooms.
A bit of an uphill walk to gondola but thats being really picky. It only took 10 minutes
Reviewed: 31 January 2023 · Stayed in January 2023
Verified reviewLocation great, instructions to apt great.
Parking was provided but someine had in the space so had to oatk on road. Reported it but nothing done.