The restaurant had limited times to serve lunch and dinner and the menue was also limited. We traveled in Summer time (JULY) so I wonder if it gets better during winter time.

the hotel ambience, great helpful staff and super cosy and spacious rooms and cleanliness was excellent.Location is nice but there is nothing around it. Having a car helped us alot

Stayed in July 2025

The spa,breakfast, staff all great

Stayed in July 2025

The fact that it's a 5 star hotel with no air conditioning. We had an uncomfortable nights sleep as it was so hot.

Lovely friendly welcome from the staff. Beautiful room and amazing bathroom. Welcome drinks and little gift bag on departure was a nice touch.

Stayed in July 2025

Andorra is very quiet in summer - not a lot of stuff to do

Great kids hotel, wellness, kids club and the staff were amazing.

Stayed in July 2025

N/A

Staff, Breakfast, Dinner The whole experience was amazing, we have decided to go back with our children. amazing place to take first time skiers, lovely family place.

Stayed in February 2025

We stayed at the Serras second time, and will come back again! We loved everything about this place, felt very comfortable and always had attention from the staff! The food at the restaurant was very delicious and staff friendly! Ski rentals and own slope for kids are great plus! We definitely come back again!!!

Stayed in February 2025

Size of the room: super sufficient for a comfy stay for 2 adults and kid (with a baby cot, btw baby cot that was provided by the hotel was with a super quality). Bed was super good (big) and comfortable (mattress was really nice). Staff just amazing, helped with all the tiny things during our stay. Perfect breakfasts, and tasty food at restaurant. Private slope, possibility to hire a couch for lessons at hotel, ski rent at hotel, possibility to buy a skips at the reception. Glass of champagne during check in, cava and sweets at the room - just a great start of stay. Parking with Porsche chargers, lovely. Shuttle bus every 5-10 mins to slopes.

Stayed in January 2025

The town around the hotel does not seem to have that many restaurants or boutique stores to shop.

The food was very good at Serras and the assistance of the hotel staff was exceptional.

Stayed in January 2025

The Spa was very nice and children were allowed to use between 11am-6pm which is fine but it was treated like a playground and potentially dangerous.

very relaxing atmosphere, staff were very helpful and friendly, food was extremely good, the boot room and lift transfer was unlike anything I have ever experienced. The room was spacious warm with lovely views.

Stayed in December 2024

Would have liked body cream in the bathroom as Andorra is very dry and skin needs moisturising.

Great welcome with Cava. Staff very very friendly and helpful.. Bed so comfortable.

Stayed in November 2024

First night we got a different room than what we booked (no balcony, no view, third bed very uncomfortable) and were not offered compensation. Seemed to be problems in the kitchen (bug in drink, hair in fruit salad, repeated mistakes in order), however, they were very nice and generous.

Super nice and friendly staff. Spa was wonderful and big, have hours for adults only which was great. Breakfast was super tasty. Stunning location with beautiful nature around. King size bed was super comfy and room was nice!

Stayed in November 2024

One of the nicest hotel in andorra

Stayed in November 2024

The service is really good! The breakfast are delicious! The room is warm and pretty!

Stayed in September 2024

There had been left someone else’s socks on the top shelf of the wardrobe.

Very welcoming stuff, the room of a high-class design with everything needed incl. welcome treats and a wonderful view. The spa well-equipped as well. The food in the restaurant was delicious for a reasonable price. Sheep were walking right next to the restaurant’s window, what excited our daughter a lot.

Stayed in September 2024

Our kids didn’t like the wifi, they considered it really slow (it wasn’t about 5mps in our room) so gaming wasn’t possible. Given it was summer the car park seemed expensive compared to street parking (€20 vs €5 per day). Parking on street was plentiful but you had to remember to buy tickets. I would have happily paid for hotel parking at a slightly lower rate. We didn’t see anyone using the hotel car park either.

Lovely views from the property, quite spacious and recently refurbished in a mountain style. We enjoyed the breakfasts, bar area and outside space which had plenty of comfortable seating and nice views. All the staff were lovely and very personable.

Stayed in August 2024

Great hotel

Stayed in September 2024

Location and nice staff

Stayed in August 2024

Very helpful staff helped us with everything we needed starting from dinner to arranging a hike

Stayed in August 2024

In the rooms there is no aircon which was disappointing. We wanted to escape from the heat in barcelona, and it didn't work. The restaurant is pricey and the quality not so impressive. The food in the bar much better. Not our room are facing the mountain. No free parking.

Great service and breakfast. The people in the reception and in the restaurants were super nice - 10/10 for the hotel staff. Really great service - after complaining that our room is facing the street, they upgraded us immediately. ! I loved the spa - in august was almost empty which was great! The food in the bar was really good.

Stayed in August 2024

We liked everything.

Amazing location near Incles Valley, easy to rent an ebike and go cycling in the Valley. Hiking is also available.

Stayed in July 2024

The hotel is new, Stylish, clean, well equipped. We’ve got upgraded and with an additional bed without any charge. All the staff are nice and helpful. When we arrived, Sofia showed us around and introduced all facilities to us. Nicholas also helped book the entry passes of mont magic for our family. Rodrigo suggested a few nice cities to us when he knew we were about to visit France after our trip to Andorra. The lady who worked in the restaurant (sorry that I forgot to ask her name) and served breakfast was super attentive and friendly. Our overall experience in this hotel was exceptional. I would certainly recommend it to anyone without reservation.

Stayed in July 2024

Their was one staff member in the restaurant who was rude but the problem with that staff was solved when i reach to the reception and told them about what happened

Love the ski to door the children had a great time the school and the instructor was great with kids and so patient with them

Stayed in January 2024

This is upscale Andorra experience. Rooms are well designed, big, service is excellent. Small slope just next to it is a big plus for families with small kids. Restaurant is good.

Stayed in March 2024

SPA! Clean, comfortable, tasty food

Stayed in March 2024