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Reviews of NH Collection Andorra Palomé 4 stars

Carretera d'Arinsal, s/n, AD400 La Massana, Andorra

#9 of 21 hotels in La Massana

Guests' Choice

Review score

Based on 105 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    8.7

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 21 June 2025

    9.0
    Perfect Stay!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Parking can be quite expensive in the summer, but you can easily find parking outside.

    It's a really lovely place in a quiet surrounding. The food in the restaurant is fantastic, and all the staff are really friendly.

    Stayed in June 2025

  • Reviewed: 23 February 2025

    8.0
    Great option for fly drive skiing
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Modern and well maintained

    Stayed in February 2025

  • Reviewed: 16 October 2024

    8.0
    An overall good place to stay.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Good location. Friendly staff. Average breakfast.

    Stayed in October 2024

  • Reviewed: 12 August 2024

    8.0
    Good location for the national parks, excellent restaurant but lots of noise from the street
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    Too much noise from the road in front of the hotel.

    Excellent restaurant in terms of price/quality.

    Stayed in August 2024

  • Reviewed: 19 February 2024

    7.0
    Great hotel at the price in a reasonable position
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 6 nights

    The room was supposed to have bath robes but none provided. The seating in the bar is not comfortable They charge 15 euros per night parking but found you can park on the road for nothing

    Hotel was good , although i thought the room was a little tired. Shower is great Good location , about a 15 min walk to Arinsal.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    7.0
    It was a nice stay. We spent most of our time skiing so didn’t spend much time in the hotel.
    • Leisure trip
    • Couple
    • Suite with View
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast was repetitive and a little boring. Being a 4 star there was no bell boy service which was weird. The restaurant was not very good and over priced. Definitely need a car to get to the slopes

    We got a junior suit so it was nice. The property was quiet

    Stayed in January 2024

  • Reviewed: 24 September 2023

    9.0
    Lovely hotel and was good value for money
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Everything clean and reception very helpful. Great place and near to restaurants

    Stayed in September 2023

  • Reviewed: 25 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 3 nights

    The staff was incredibly friendly, and the room was comfortable. The beautiful mountain and river views were a treat. Just a 5-minute drive to the lift, with plenty of hiking trails around. It would have been perfect if the hotel restaurant opened a bit earlier.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    9.0
    Had a great 2-night stay in the summer!!!
    • Business trip
    • Solo traveller
    • Premium Double Room with View
    • Stayed 2 nights

    Still thinking -))

    # ICE-COLD AC in my room, WOW! # Amazing reception staff!! # very good mattress in my room. ( at least I loved it) # usable and good ( Superior ) room size for 1 Person with a nice garden view. And one more thing: Car parking = € 15,-- / 24 H. If you think this is expensive, try the ample free spaces near the hotel. Unless you have an SUV with small rims, you'd better avoid them....

    Stayed in August 2023

  • Reviewed: 23 July 2023

    8.0
    Solid good hotel
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Noise from road

    Electric car charger was working and very nice breakfast

    Stayed in July 2023

  • Reviewed: 10 June 2023

    9.0
    Great experience in a beautiful place.
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Check in was a little slow.

    Breakfast was wonderful. The hot eggs option was really appreciated. Great start to the day. The restaurant staff were really helpful and friendly.

    Stayed in June 2023

  • Reviewed: 18 March 2023

    8.0
    Top stay in Erts! Near La Massana and Arinsal.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast is basic. For a 4 stars is not what you expect for. Its more a 2/3 stars hotel menu.

    Top location. Free park a 20 meters hotel. Clean. Excellent Wi-Fi. Normal breakfast. Quiet! Confortable! Excellent staff. Top tv screen. Full recommended hotel Value for money. Parking if need you can put inside hotel for a few. But no need. Supermarket a 2 minutes distance by car. Minibar on the room. You can make your tea and coffee in the room.

    Stayed in March 2023

  • Reviewed: 2 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Stayed in the same hotel last year. Thought the breakfast was better then. Having to pay for the car park as well was annoying

    Staff excellent Breakfast good Location good

    Stayed in February 2023

  • Reviewed: 12 February 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    A sharp, rude woman in a restaurant. Wifi barely worked in my room.

    Clean, comfortable

    Stayed in February 2023

  • Reviewed: 4 February 2023

    9.0
    quiet and cozy stay with wonderful views
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    breakfast was ok but could have some improvements once is not the cheapest one. buffet on the hot food would be great.

    Super friendly and helpful staff(Graciane from reception), amazing views from the room with balcony.

    Stayed in January 2023

  • Reviewed: 5 January 2023

    7.0
    Good option if you are traveling for work
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 2 nights

    Bedroom felt very narrow with just the essentials - a business look and feel. Extra charge for parking within the hotel.

    Convenient location, clean and attentive service.

    Stayed in January 2023

  • Reviewed: 14 December 2022

    9.0
    Excellent place, will definitely be back
    • Leisure trip
    • Group
    • Superior Double Room with Terrace
    • Stayed 2 nights

    guest from above, poor soundproofing

    Location, views

    Stayed in December 2022

  • Reviewed: 14 November 2022

    9.0
    A great place to stay while exploring Andorra.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The breakfast was very good. The staff was friendly and provided excellent advise on things to do and see. The room (junior suite) was spacious with a nice bathroom.

    Stayed in November 2022

  • Reviewed: 3 November 2022

    8.0
    worth the money
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    paid parking near the site, its essential I would leave my car there, so it can be free

    New rooms, good location near river, late check in

    Stayed in October 2022

  • Reviewed: 4 October 2022

    7.0
    Nice hotel for a stopover if travelling between France and Spain.
    • Leisure trip
    • Family with young children
    • Premium Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    We booked a premium room with a view. The room wasn’t very premium - it was small - and there wasn’t a view.

    Nice location, nice modern design.

    Stayed in August 2022

  • Reviewed: 18 September 2022

    9.0
    Excellent hotel and would stay again.
    • Leisure trip
    • Couple
    • Premium Double Room with View
    • Stayed 3 nights
    • Submitted via mobile

    Paying for parking at 15€ per night was irritating.

    Modern sophisticated decor, really big bed, very peaceful location and excellent restaurant especially for breakfast which was enhanced by Lucas who offered us scrambled eggs and bacon every day.

    Stayed in August 2022

  • Reviewed: 4 September 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The restaurant staff were exceptionally attentive, friendly, polite and helpful

    Stayed in September 2022

  • Reviewed: 29 August 2022

    8.0
    A hotel
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 5 nights

    Bed was uncomfortable: too big and hard pillows (no options), two sheets instead of duvet cover were always messy. Camouflage netting on the windows instead of tulle is undoubtedly unusual yet rather wrong idea. Some small things: upon check-in fridge and kettle were unplugged from hard to reach outlets behind the table; TV remote controls (both in two rooms) didn't work with TVs; no toilet brush.

    Very helpful and friendly personnel. Quiet location even though the hotel is situated by road. Spacious parking. Room (including bathroom) was clean, public areas too.

    Stayed in August 2022

  • Reviewed: 12 August 2025

    10
    Very enjoyable, friendly staff, great meal in the restaurant and comfortable room 10 out of 10
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Smart, functional and efficient

    Stayed in August 2025

Showing 1 – 25

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