Avenida El Traves, s/n, AD400 La Massana, Andorra
#11 of 21 hotels in La Massana
Guests' ChoiceBased on 73 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.4
Staff
9.4
Value for money
8.5
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 7 August 2025
Toomer
United KingdomBreakfast was excellent
Stayed in August 2025
Reviewed: 3 July 2025
Maria
SpainEl hotel en general
Stayed in June 2025
Reviewed: 29 June 2025
Hughes
United KingdomLack of air conditioning. On a busy road.
Friendly staff. Central ocation. Secure parking.
Stayed in June 2025
Reviewed: 18 June 2025
Tatiana
NorwayAir conditioning made alot of noices, so we had to turn it of at night, and then it got too warm. We could hear elevator from our room at night. Training room set up was very tight: little space and very warm since it is situated under the roof. All in all room was nice, but maybe too noisy for some people.
Nice location for hotel. OK temperature in the room. Very helpfull stuff at the reception. Sauna and swimming pool was nice to chill in after a long and warm day. Good selection of food at breakfast. We did not hear much noises from outside.
Stayed in June 2025
Reviewed: 17 June 2025
Athanasios
Greecenothing
The room was exellent.
Stayed in June 2025
Reviewed: 15 June 2025
Kerri
United KingdomNot applicable. Everything was fantastic!
Staff were extremely friendly and helpful. There was a vast choice of breakfast options, all of which was tasty and well prepared. The aqua area was very clean and it was great to be able to book a slot.
Stayed in June 2025
Reviewed: 14 May 2025
Pavlo
UkraineParking is not convenient. in Early may not a lot of things to do in the city.
Good rooms, Good bar. Clean and nice hotel.
Stayed in May 2025
Reviewed: 27 February 2025
Buckman
United KingdomThere was sometimes to much choice for food. As it runs a buffet it can be a bit overwhelming
Room was great good size for young family very clean and in a good location for ski lift. Would advice getting lockers at the top of the lift.
Stayed in February 2025
Reviewed: 27 February 2025
Lauren
United KingdomHalf board, spa, ski lockers, onsite bar, good did rooms, help with booked ski passes
Stayed in February 2025
Reviewed: 6 February 2025
Gloria
IrelandRoom beside the lift resulted in a lot of noise in our bedroom in the evening/ night
Breakfast was excellent. Efficient staff and always tables available
Stayed in February 2025
Reviewed: 22 January 2025
Reda
Saudi ArabiaEverything was perfect Nice hotel, Good Service and Welcoming Staff
Stayed in December 2024
Reviewed: 6 January 2025
Miguel
Portugalótimo
Stayed in January 2025
Reviewed: 4 January 2025
Alison
United KingdomThe room was a little on the small side but we weren't in it too much. There were quite a few dark hairs on the floor in the apartment so I think it had a pretty quick clean. The conditioner wasn't topped up the whole time we were there and things like bottled water were only provided for free on the first day.
Fabulous location. 5 minutes walk to the ski lift and 15 minutes later your'e up on the slopes. The hotel staff were very friendly. There is a great bar which serves snacks. The restaurant doesn't open til 7.30pm which is quite common for the area but we would prefer to eat earlier. Great selection of food at breakfast.
Stayed in January 2025
Reviewed: 3 January 2025
Sonya
SpainThe hotel offers an excellent overall experience. However, there are a few areas for improvement. First, while it’s very close to the lifts, it’s not truly ski in/ski out as advertised, which was disappointing since that was my top priority. If direct ski access is essential for you, this might not be the ideal choice. Additionally, the hotel could use some updates to make the experience truly outstanding. It’s well-maintained, but a little modernization would enhance the overall ambiance. The parking is convenient but comes with challenges. It’s quite narrow, making it less suitable for larger vehicles—often the choice for ski trips. If you’re traveling with a big car, parking here might be tricky. Plus, it's a little pricey
I commend the outstanding hospitality and professionalism demonstrated by the staff during my stay. The reception team deserves special recognition as well. Anti, Agus, and Paula were incredibly accommodating, efficient, and always ready to assist with a smile. Their dedication to guest satisfaction did not go unnoticed. The bar team, especially Otto and Agustín, went above and beyond to provide fast, friendly, and professional service, making each visit a pleasure. Their attention to detail and welcoming attitude truly enhanced the experience. The buffet, both in the morning and evening, offered excellent quality and value for money, with a variety of fresh options to cater to all tastes. Finally, the rooms and the overall cleanliness of the property were truly impressive. Every corner of the hotel reflected meticulous attention to detail, ensuring a comfortable and hygienic stay. Bravo to the entire team!
Stayed in January 2025
Reviewed: 10 September 2024
Dawn
United KingdomNothing
The cleaners are amazing and do a great job ! And the reception staff are so lovely ! The bar man is a great guy ! great location for the biking !
Stayed in August 2024
Reviewed: 26 August 2024
Tristan
GermanyRooms could have a coffee machine or at least a kettle
Right next to the lift, ability to take the bike into the rooms
Stayed in July 2024
Reviewed: 29 June 2024
John
United StatesThe spiral down to the underground parking was very tight. I would not recommend trying to enter if you have a somewhat larger car. We had a medium sized car and I had to back up and go forward more than a couple of times.
The reception was very pleasant and helpful. I was able to get a drink somewhat late at the restaurant bar. The breakfast was good; I believe it was included. Room was modern with quality materials and fixtures.
Stayed in June 2024
Reviewed: 26 May 2024
David
United KingdomAll brilliant
Just brilliant . Great welcome, fantastic staff
Stayed in May 2024
Reviewed: 9 March 2024
Dawn
FranceThe price for parking was very high. We have a van that didn't fit in the hotel parking, at 21 euro a day. The street parking was 21 euro a day also. If you could get a space.
Really like this hotel. Like the rooms, friendly staff, great location. Like the irish bar.
Stayed in March 2024
Reviewed: 9 February 2024
Worls
FranceThe twin room had 2 single beds but they were touching, so it wasn't really ideal if you weren't in a relationship with the person you were staying with. It was almost like sharing a bed!
The range of gluten free breakfast options was incredible, very impressed. The bar downstairs had a great atmosphere and the pool table was a bonus. All of the staff were very helpful.
Stayed in January 2024
Reviewed: 16 October 2023
Olapampola
PolandNo free parking around the hotel. You have to pay for the one from the hotel and It's quite uncomfortable, I was scared to drive my car in it.
The location is amazing ! Window view to the mountains, clean room, and comfortable bed. Breakfast was good !
Stayed in October 2023
Reviewed: 18 September 2023
Kate
United KingdomMy room was next to the cleaning cupboard so the door would bang from quite early on in the morning which is pretty noisy. I think the breakfast is pretty expensive at €11 when you can pop to a coffee shop next door for €3-4
Location is great. Room size & facilities are really good. Nice comfortable bed & good bathroom. The lap pool, sauna & steam room are a nice little bonus.
Stayed in September 2023
Reviewed: 16 August 2023
Natalia
IndonesiaI had a room with a view over the roofs and mountains. Very cosy and comfortable bed. Great breakfast and dinner. Staff was friendly. I absolutely enjoyed my stay!
Stayed in July 2023
Reviewed: 9 July 2023
Gerd
Germanybeautiful room, awesome restaurant and very friendly and helpful staff
Stayed in July 2023
Showing 1 – 25
Panama City Beach, USA
Wausau, USA
Napier, New Zealand
Montescaglioso, Italy
Trujillo, Peru
Ahmedabad, India
Coimbatore, India
Racibórz, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content