The spa area is lovely, but not worth the 23 Euros entry fee. The jacuzzi and sauna are a bit on the cool-side and there are no loungers. Children are allowed in the spa area which was not a problem for us but means that the ambience is more like a swimming pool than a spa. Personally I would add a small fee to each visitor and allow free entry to the pool/sauna but charge for treatments.

This is our second stay at the Llorp Gris. The hotel is in a great position, right next to the ski lift and adjacent to a very good ski equipment hire shop. It could not be more convenient. The staff team is excellent, friendly and professional. The hotel rooms are a little dated but we do not mind that because it is a very dog friendly establishment (we had three dogs with us). It is a so wonderful to be able to stay in a lovely hotel near the slopes with our pets in a genuinely dog-friendly hotel. We were in the garden room which can get very hot during the night but is spacious and well-equipped. We enjoyed the inclusive breakfast and ate dinner twice in the hotel - it was very good value. The pool area has been upgraded since our last visit and is now a swanky spa. There is now an entry fee of 23 Euros for a 2 hour visit. Although the facilities are lovely, we did not think this was good value. Overall we really like the Llorp Gris. It is family-run, authentic and such a refreshing change from the over-designed generic chains that predominate most tourist resorts. We'd certainly like to go back!

Stayed in February 2025

It was raining and parking close to the hotel was a bit difficult.

The hotel was easy to find and is located in a small development near Soldeu which has a cable car but it only operates in winter. There is no evening dining room but there are plenty of reasonable restaurants nearby. Parking close to the hotel is limited but there is a huge free public car park very close by and underground parking in the hotel at an extra cost. The breakfast was good and the splendid pool/sauna was a very welcome bonus.

Stayed in September 2024

Cigarette smell and pet smell, dusty, the room was dated. Parking was tight and difficult to get in and out.

The food was good, dinners were very good and staff friendly and helpful.

Stayed in July 2024

Absolutely perfect location right next to ski lift. Big indoor swimming pool and proper sauna for relaxing after ski day. Parking facilities were perfect as El Tarter is usually packed and you don't find parking space.

Stayed in February 2024

The wifi in the room was weak on occasion, but this did not really bother us (it worked well in public areas). The pool and hot tub could have been ever-so-slightly warmer but again, this did not really spoil our stay. There was nothing we didn't like. It was a brilliant holiday.

The location is simply fabulous and the hotel cannot be beaten on convenience and price. All staff were friendly and helpful without exception. We were on a bed and breakfast basis. Breakfast was always plentiful and high quality. We ate supper in the restaurant one night. It was excellent and very good value. The bar area is informal and welcoming. The linked ski hire shop is fantastic. The pool and leisure facilities are a lovely add on. One of our party needed to work for a day during our stay. The staff could not have been more helpful and a private conference room was made available. We travelled with two dogs and when this hotel says 'dog friendly' it really is. Compared to similar hotels in the French Alps the Llop Gris is a refreshing change and superb value. We would not hesitate to return.

Stayed in February 2024

The rooms are tiny, the toilet is in a little closet separate and in the complete opposite area of the bedroom from the rest of the bathroom… the heat cannot be controlled individually and both the rooms as well as the hotel are very old and run down… could benefit greatly from a renovation and redistribution of the bedrooms… but we didn’t mind much as we only spent enough time in the bedrooms to just sleep. So will definitely be back!!

We loved the staff, everybody was absolutely excellent and super nice, the location was unbeatable and all the facilities that the hotel has to offer. The pool, the massages, the sauna, the billiards, the fondues and raclettes at the restaurant…

Stayed in January 2024

Staff didn’t know lots of stuff

Facilities

Stayed in January 2024

No heating on until November

good position

Stayed in October 2023

Best staff. Very helpful with everything. Traveled with family & kids on a unplanned road trip - we eneded in the hotel by casualty and enjoyed our short stay. Hiking in the low season + relax in the area.

Stayed in June 2023

the limited options for dinner and the fact that we couldn’t book half board through booking.com

the location is fantastic

Stayed in February 2023

Breakfast is quite reduced in options and the totaly lack of any fresh vegetables is annoying and unusualy. The rooms are quite small and a minimum hanger for ski clothings are missing. WC room does not have a washbasin!! Hotel spa is hilarious with main sauna not working, water pool not clean and jacuzzi not prepared.

The location of the hotelis very good for ski, just 10 meters from the slope. The staff is quite polite. the reception style decoration is quite interesting with very old pieces of furniture and mountain challet

Stayed in February 2023

rooms are small and is in need of some updates to the property

close to the slopes and friendly staff

Stayed in February 2023

If the staff changes the tablecloth on a table, during breakfast, once someone is done, it is no longer "available" to use for breakfast and the staff insists you use the tables with "breakfast tablecloths"?

The breakfast was the same every morning but it had something for everyone and every age. The food was tasty and diverse with options for vegetarians and gluten free needs. Wide variety of juices, teas and coffee.

Stayed in February 2023

The room and parts of the hotel did sometimes smell of sewage which was really disappointing as our friends hotels smelled really nice in comparison. Hot water in the room took ages and never really got hot enough. No tea and coffee making facilities in the room. Jacuzzi was broken for two days and steam room was closed. When it did reform it was full of young unsupervised kids. Finally the rooms are not well sound proofed and you will be quirked up at 6 or 7am every morning by snow plowing/clearing, helicopters or binmen. Did expect more for the price.

Pool was nice and the staff were very friendly and helpful. Skii shop downstairs and lockers was really good. Room was warm and the location next to the ski lifts was great. Breakfast was a small selection but good quality. Nice little bar area. Interesting decor.

Stayed in January 2023

My room - the garden suite - was simply too hot. I think this was due to the fact that the hotel's spa is situated directly above the garden suite. And by directly above, I mean on the floor above the garden suite. The spa's balcony area is directly above the lounge area of the suite. I came to Andorra to escape the summer heat and it's very uncomfortable having such a hot room that needed 4 fans on permanently and the windows open all the time. Maybe that might be nice in winter, but in summer it's really not. The room also smelled of bleach/chlorine, which I assume was from the spa above. The layout of the suite itself is ugly and doesn't really work, but that was the least of my concerns. Finally, the garden needs some serious attention. During the renovation work that was taking place during my stay, it was, quite literally, a building site,with scaffolding, planks and cement mixers in view. I get that, and can live with it, but the rest of the garden was just weeds and clearly hadn't had any attention all summer. There were some nasty nettles near the slope to the suite's patio windows and they were vicious when you caught them! There was also some water ingress during a period of heavy rain, which softened the plaster board above the patio doors, leading the curtain and net rails to come out of the ceiling. All in all, not a nice room room and I definitely would not stay in that room again.

The staff were excellent - really friendy, kind and welcoming. Everyone had a warm smile and I quickly felt at home. The location is also great, being situated very close to the pistes.

Stayed in August 2025

Everything was perfect

Nice place

Stayed in August 2025

No a/c

Good facilities Super clean Lovely staff

Stayed in August 2024

Out dated bathroom facilities and size of room

Friendliness of staff

Stayed in December 2023

Everything was great!

We missed staying there in November 2022 due to unforeseen circumstances but the wait was worthwhile. Great location, beautiful views and lovely staff.

Stayed in August 2023

Nothing

Staff was very attentive to us, breakfast was very good and. Sara from the reception was very helpful

Stayed in July 2023

there was a sewer gas smell

location is great

Stayed in March 2023

They have an enormous problem with smells. Apparently not their fault (that's what they said). A permanent sewage smell in corridors, hallways and most important: in the room. We presented a claim and they said they were going to "see what they could do". Nothing happened. Next day, after our second (and more intense) claim they offered another room. Big surprise, a totally renewed room, not even close to the previous room, and with little to no smell. Big tip here: ask for a renovated room if you still plan to stay here. Really basic breakfast, not bad, but limited. The staff in general behaves with no service attitude, always with bad faces and exhausted voice (there were exceptions).

great location, ski in/out

Stayed in March 2023

perfect location, right off the ski lift. nice and friendly staff and the spa area was a plus (although the main sauna was closed…)

Stayed in January 2023

nearby still places under development. it has nothing to do with the hotel or its facilities, as it is not interfering in any sort. Yet visiting by foot you still see these buildings nearby under construction / development.

everything was above my expectations. The location was great (probably awesome in winter). Plenty of facilities for everyone to benefit from.

Stayed in November 2022