Reviews of Hotel & Aparthotel Cosmos 3 stars

room is spacious with nice city view, location is close to shops and restaurants

the room does not have air conditioning, needed to open the window over night; pool was not available and was looking forward to it with the kids and no offer of deal/alternatives presented; male staff was not quite nice during our check-in. he seems to be in a hurry to register us even if there are no other people waiting in line and does not provide ample information - not very helpful at all. thus, we asked the other receptionist (lady) who was the complete opposite - she's warm, provided more information and quite accommodating.

I thought I'm booking an apartment, but it was a double room with no kitchen.

Great location, reception staff super helpful especially Suzanna.

No aircon in the rooms and unfortunately poor ventilation so room didn’t cool even with a fan.

Breakfast was fine, nothing special. The staff were nice.

My first room on the 5th floor had a really bad sewage smell in the bathroom. The shower oscilates all the time from freaking cold to burning hot. There was MOLD in the bathroom. I asked to change rooms in the morning, because the smell was just worst and all over the place. So the recepcionist gave me another key to see other room. We had just 2 nights in Andorra, so we just didn't want to keep looking and testing things, we just accepted and moved to the 1th floor. This room was way smaller, has just 3 wall lights, it means, it was very dark, and in the afternoon we saw the problems again. The toilet just doesn't work properly even for just pee. We had to flush it maybe 2 or 3 times so it goes away. The shower hasn't work again, it oscilates A LOT and it was really uncomfortable. The bed is also way smaller. It was a very bad experience, we just wanted to sleep well and take a good shower after experiencing the city, but instead, we had to change rooms with a lot of luggage just to have the same problems again. I also paid for the breakfast after all this problems and until now, the hotel or booking.com didn't answer my complain. I received an automatic message saying I would get a response within 24 hours. It has now been more than 5 days, and I have not received any reply — neither from Booking.com support nor from the hotel.

The property's location is its biggest strength, situated right in the heart of the city center, it offers convenient access to shopping centers and local attractions, making it an ideal spot for those who want to explore the city on foot.

Unfortunately, the overall stay was underwhelming. Despite booking two rooms, both were identical in size and lacked sufficient space, which was disappointing. A major downside was the absence of air conditioning, which significantly affected comfort. The cleanliness and comfort were only passable, not matching expectations for the price paid. The parking situation was frustrating. Although the property has private parking, I was told ahead of time that no reservation was needed. However, upon arrival, no parking space was available, leaving me scrambling to find an alternative. This lack of proper communication and preparation caused unnecessary stress. After spending one night, I chose to move to a different property nearby for the same price, which turned out to be far superior, making me regret booking this one in the first place.

They should disclose upfront (i.e. during the Booking.com registration process) that the car parking spots are limited and subject to a EUR 18 charge, as well as the baby cod also being subject to a EUR 15 charge.

The family room and the location.

The garage, rude staff.