There's live music and games most nights in the bar and we go to bed early. The hotel manager kindly found us a room in a quiet part of the hotel after some noise the first night.

The hotel staff were friendly and helpful. We enjoyed the spa after a day hiking and ate in the bar a couple of times, which was fun. Good atmosphere and facilities. Room was very comfortable. We felt well looked after.

Stayed in August 2025

Nothing specific, to be noted that ther is a 5-10 min walk to the commercial area from the hotel..

Everything, including the Spa facilities at very affordable price for the whole family. Staff extremely friendly and helpful, good food at evening buffet and breakfast!

Stayed in July 2025

We paid extra and made use of the spa but it could do with a bit of an update and some equipment fixing.

Friendly staff. Very comfortable stay. The magician going around the tables was fabulous. Nice views. Good shower.

Stayed in August 2025

This might have been one of the greatest holidays I've been on. The staff was the nicest people I've ever encountered while travelling. Mateo, Matias, Mauricio, Mellie, Juliane (Hope I spelled everything right), all of them, even the ones I have forgotten. They all made our stay unforgettable, and the reason why we might even return to the hotel. 10/10 service, smiling all the time, and willing to talk.

Stayed in July 2025

Variety of a menu a la carte could be more "colorful". It was a bit fast food like( burger, chicken nugets, nachos...)

Extremely friendly staff, nice location, good breakfast, room tidy, spa OK

Stayed in July 2025

The shower was a little bit slippery.

It was nice and clean and the staff was very kind.

Stayed in July 2025

The lighting system in the rooms is complicated and should have been explained when we checked in. The á la carte menu in the restaurant was not up to standard. There was little choice outside fast food options like hamburgers and pizza.

The hotel is perfectly placed for hiking, being right at the entrance to the beautiful Valle de Incles. The staff are really helpful and friendly. Any questions or problems we had were instantly attended to.The rooms ae rather small, but well enough equipped. The spa is open until 10pm and welcome after a day's hiking. The animation and free activities were a nice surprise. Paula, the organiser, gave great yoga classes and guided hikes as well as playing games with the children.

Stayed in July 2025

Nothing

The staff

Stayed in July 2025

Our room was located (I think) below the kitchen and the breakfast preparations were very noisy from very early in the morning. We may have been unlucky but found the spa facilities slightly overpriced for what they were and a bit overcrowded.

The staff on the front desk were really friendly and so helpful. The restaurant staff were also extremely friendly. Our room was a good size and the bed was very comfortable. We found free parking on the street but understand this could be more limited during busy times. We also enjoyed the buffet evening meal and was good value for money.

Stayed in July 2025

We had to park a bit away from the hotel entry

We liked the availability of spa, spacious room and evening programme (not sure if it happens every evening)

Stayed in June 2025

Friendly staff and great location on route through Andorra or even better if you want to walk the trails in the mountains. Comfortable beds. Free parking on street. We stayed here in summer and would love to spend more time walking the area

Stayed in July 2025

The spa could be a bit bigger.

It was nice. Room was big enough and the view was incredible.

Stayed in July 2025

Parking alittle tricky unless you pay the 15e.but it was free.not really close to anything

Amazing hotel tbh lovely rooms and comfy beds with the biggest tv I've seen in a hotel room and quite possibly the biggest bed too.deluxe double room with a view was well worth the extra but so cheap.id definitely stay there again the next time I'm in andorra Amazing views Full drinks facilities in the room Amazing shower Just generally one of the best hotels I've stayed in and rediculously cheap off season

Stayed in June 2025

Nope

Hotel surround by mountain has breathtaking view, dinner and breakfast very delicious. It is very convenient near bus stop can take bus straight to Andorra Valley.

Stayed in April 2025

The dinner at the hotel was a bit over priced

Cozy place, nice staff and beautiful location and surroundings. Hope to be there again, next year.

Stayed in February 2025

The room is nice and big, the shower was too big and not comfortable to use. The hotel is clean and the staff are nice and efficient. The spa was very minimal and also the breakfast had poor variety that didn't change a bit the whole stay. The parking was not usable for a car the size of ours so we had to park in walking distance and to clear out the snow every morning. Lift for the Ski is not in walking distance but they offer a shuttle if you book it on time. All and all it was a pretty good experience. If the pool was deeper (extremely shallow) it would have been better. Thank you

Stayed in March 2025

No hotel parking The buffet food was plentiful but hot food not kept hot and it tasted bland Breakfast long queue for coffee from machine

Friendly helpful staff. Comfortable clean rooms. Nice facilities spa and games gym and games room. My massage was excellent

Stayed in March 2025

Room was very warm with no ability to regulate the temp (thermostat didn't work) and had to sleep with the window open, which was noisy with everyone going to lifts in the morning. Bathroom light wouldn't turn off and stayed on all night.

Spa, location, staff, value for money, ski lift shuttle

Stayed in March 2025

The food was a little disappointing. I suspect a 3 hour buffet is not easy to prepare.

The staff were exceptional. Location is very good, nice and quiet and good value.

Stayed in March 2025

Very warm and professional staff. Rooms have great infrastructure, comfy beds, good pressure showers and good temperature control. Very good and varied breakfast, onsite food options and a good selection of restaurants nearby. It worked very well for a family trip.

Stayed in February 2025

Great location, there is a sky rental near and great customer service!

Stayed in January 2025

The staff and room were very nice. Everyone was accomodating and we'd like to stay again.

Stayed in February 2025

Amazing hotel! This is my second time staying here. The staff are very kind, and the food is excellent. The parking area isn’t suitable for big cars, but there is plenty of space available outside the hotel. The hotel is very close to the main ski lifts, making it extremely convenient. Overall, it’s absolutely worth the money we spent!

Stayed in January 2025

Parking on nearby roads not easy

Good location, empty spa, nice food, good sized room, quiet

Stayed in January 2025