Avda D’Encamp Num 29., AD200 Pas de la Casa, Andorra
#115 of 134 hotels in Pas de la Casa
Guests' ChoiceBased on 2 apartment reviews
5.4Cleanliness
6.4
Comfort
6.2
Location
9.8
Facilities
5.3
Staff
5.8
Value for money
6.5
Free WiFi
5.0
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Reviewed: 10 January 2025
Salvatore
United KingdomI recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. The bathroom was dirty, old, and dank, giving the entire apartment an unpleasant odor. There was a rotten smell coming from under the sink, which meant all the pots and pans had to be washed before use, as they smelt really bad. Despite the listing advertising a dishwasher, there was none. The bed sheets had holes in them and were covered in hair. Noise was a major issue, as I could hear everything from the neighboring rooms and those above. The lack of a shower head holder on the wall made it impossible to take a proper shower. The bedroom was so narrow that walking around the bed was difficult. The bathroom's boiler was halfway into the ceiling, and I could smell smoke coming from other rooms, which was very unpleasant. The dining setup was inadequate, as it was impossible for five people to sit around the table together to eat as a family. Additionally, the key collection process was a mess. I was not informed beforehand where to collect the keys, and when I arrived, they directed me to the wrong location to pick them up. This lack of communication was frustrating and made the overall experience feel like a complete shambles. To make matters worse, I tried to contact the hotel about these issues, but they just ignored my messages.
Location was convenient. Not much else is a positive.
Stayed in January 2025
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