Reviews of Hotel Princesa Parc Excellence 5 stars
Carretera General, AD400 Arinsal, Andorra
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI booked a room with my 11 and 13 year old children and there were slippers and a bathrobe for about 5 years old waiting for them in the room :)
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLovely surroundings close to gondola walking tracks etc. pretty views.
Property under renovation floor 5 and 6. Not told there would be no air conditioning. So hot could not sleep at all. Given 1 fan for four people. Incredibly hot. Room space quite cramped for 4 people with no air conditioning. Water only provided in reception. Unclear regards restaurant breakfast and we had pre paid and when we went to wrong restaurant they tried to charge. If we kept windows open with no air conditioning then mosquitos.
Dear Richard, Thank you for sharing your feedback. We are truly sorry that your experience was not as satisfactory as expected, and we have taken note of each point you mention. At present, two floors of the hotel are undergoing renovation, and we understand this may cause some inconvenience. Our team strives to inform guests upon arrival and minimize any impact. Regarding air conditioning, our rooms do not have a centralized system since, in Arinsal (1,500 m altitude), summers are traditionally mild. However, every room is equipped with a fan for added comfort. Concerning the restaurant, we regret the confusion: Hotel Princesa Parc Excellence offers a breakfast concept combining buffet and à la carte service, while the buffet belongs to Hotel Princesa Parc. We understand your frustration and will work on providing clearer information at check-in. We are also sorry that the taxi arrangements were not as clear as expected. While we do not provide a private taxi service, our reception team is always available to assist in contacting local companies. We appreciate your kind words about the surroundings and the proximity to the gondola, and we hope you may enjoy a more positive experience in the future with the improvements we are making. Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Richard, Thank you for sharing your feedback. We are truly sorry that your experience was not as satisfactory as expected, and we have taken note of each point you mention. At present, two floors of the hotel are undergoing renovatio… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location and facilities are great!
Our room faced a painted wall — no view at all, which was so disappointing, since there was no indication on that when booking. I asked to upgrade the room (for additional charge of course) but receptionist said there was no availability. On the balcony there was a huge pipe that would occasionally make a very loud noise, sometimes scaring us at night. And one more thing - we couldn’t get through to reception — nobody ever picked up the phone. I wouldn’t call it a 5* hotel..
Dear Mira, Thank you for your review and for highlighting the positive aspects such as our location, facilities, and family-friendly atmosphere. We are pleased that you enjoyed your weekend with us. We regret, however, that your room allocation did not meet your expectations. As our hotel consists of a single building, it is not possible to assign rooms in a different wing, and during periods of high occupancy, upgrades may not be available despite our best efforts. We are also sorry for the inconvenience caused by the external pipe noise, and our maintenance team will review this. Regarding the difficulty in reaching reception by phone, we sincerely apologize. Our team strives to be attentive at all times, and we will reinforce internal procedures to ensure calls are answered promptly. We value your comments as they help us improve, and we hope to have the opportunity to offer you a more satisfying experience on a future visit. Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Mira, Thank you for your review and for highlighting the positive aspects such as our location, facilities, and family-friendly atmosphere. We are pleased that you enjoyed your weekend with us. We regret, however, that your room alloc… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewRoomsize was great, amazing views from the balcony. The food (and personnel ) at the restaurant Louis XV were just amazing. I had the stay of my life and for sure I will be back
Not so much variety for vegetarians in the standard menu in the restaurant but the last days the personell did all they could to provide my partner dishes he could eat
Thank you very much, Tatiana, for such a wonderful review. We are delighted to know that you enjoyed the spacious room, the amazing views from the balcony, and especially the gastronomic experience at our Louis XV restaurant. It is a pleasure to hear that our team contributed to making your stay so memorable. We also appreciate your comment regarding vegetarian options. While our seasonal menu aims to balance different tastes, our team is always happy to adapt dishes whenever possible, as they did for your partner. Your feedback helps us continue improving our offer. We would be more than happy to welcome you back for another exceptional stay in Arinsal. Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Thank you very much, Tatiana, for such a wonderful review. We are delighted to know that you enjoyed the spacious room, the amazing views from the balcony, and especially the gastronomic experience at our Louis XV restaurant. It is a pleas… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewRacist behavior of head waitress in the restaurant. Rest all good.
Thank you, Karthik, for sharing your feedback and for highlighting so many positive aspects of your stay, from the comfort and cleanliness of the hotel to the overall experience. We are, however, truly concerned by your comment regarding the behavior of a team member in the restaurant. Please rest assured that we do not tolerate any form of discriminatory or inappropriate attitude within our establishment. Your remark has been taken very seriously and will be thoroughly reviewed with the team to ensure that every guest feels respected and welcomed at all times. We are grateful that, despite this unfortunate situation, you still valued your stay so positively. We sincerely hope to welcome you back in the future and to provide you with an experience that is flawless in every aspect. Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Thank you, Karthik, for sharing your feedback and for highlighting so many positive aspects of your stay, from the comfort and cleanliness of the hotel to the overall experience. We are, however, truly concerned by your comment regarding t… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 June 2025 · Stayed in April 2025
Verified reviewProbably the best one!
Dear Ustam, Thank you so much for your wonderful words — “Probably the best one!” has truly made our day! It’s a real pleasure to know that your stay with us was exceptional in every aspect. We hope to have the joy of welcoming you back very soon for another memorable experience in Arinsal. Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Ustam, Thank you so much for your wonderful words — “Probably the best one!” has truly made our day! It’s a real pleasure to know that your stay with us was exceptional in every aspect. We hope to have the joy of welcoming you back v… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewBeen before, although they have some work to upgrade going on David in reception made sure we were moved away from any noise. Staff lovely. Must just say the overnight parking charge is creeping up but well pleased with our stay
Nothing at all
Dear Chris, Thank you sincerely for your wonderful review and for placing your trust in us once again. We're delighted that your stay was a pleasant one and that David at reception could assist in ensuring a quiet and comfortable experience during the upgrade works. It’s always rewarding to hear such kind words about our team — we’ll make sure they are shared with everyone. We also take note of your comment regarding the overnight parking charge. We strive to maintain competitive pricing considering the nature of our mountain facilities and services. It will be a pleasure to welcome you back on your next visit to Arinsal. Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Chris, Thank you sincerely for your wonderful review and for placing your trust in us once again. We're delighted that your stay was a pleasant one and that David at reception could assist in ensuring a quiet and comfortable experienc… Show more
Reviewed: 10 June 2025 · Stayed in April 2025
Verified reviewBeautiful location absolutely love it here
Nothing really
Thank you so much for your kind words — we're thrilled to hear that you found your stay relaxing and enjoyed our beautiful location. It means a lot to us to know you “absolutely love it here”! We’ll be delighted to welcome you back, and we hope that on your next visit, we’ll earn a perfect 100/100 from you. Best regards, Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Thank you so much for your kind words — we're thrilled to hear that you found your stay relaxing and enjoyed our beautiful location. It means a lot to us to know you “absolutely love it here”! We’ll be delighted to welcome you back, and we… Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewGreat location, near to everything, spacious room, very friendly staff.
Nothing.
Dear Rafael Thank you so much for your kind review and excellent rating! We’re delighted to hear that you enjoyed your stay at Hotel Princesa Parc Excellence, especially our location, the spacious room, and the warm service provided by our team. It’s wonderful to know you appreciated the atmosphere of Arinsal and found it even more charming than the city center. We’ll be happy to welcome you back whenever you return to Andorra! Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Rafael Thank you so much for your kind review and excellent rating! We’re delighted to hear that you enjoyed your stay at Hotel Princesa Parc Excellence, especially our location, the spacious room, and the warm service provided by ou… Show more
Reviewed: 26 April 2025 · Stayed in February 2025
Verified reviewLocation
Wrong that we paid premium price and then the leisure facilities for residents were chstged
Dear Cathal, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not fully meet your expectations, particularly regarding the access to our leisure facilities. We understand your concerns and appreciate your point of view. At Hotel Princesa Parc Excellence, we aim to offer a high standard of comfort and service to all our guests. Certain services, such as the spa, are not included by default in the room rate and are charged separately, a policy that we try to communicate clearly in our booking information. We truly value your comments, as they help us improve and ensure transparency for future guests. We hope to have the opportunity to welcome you again and offer you a stay that reflects the quality we strive for. Kind regards, Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Cathal, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not fully meet your expectations, particularly regarding the access to our leisure facilities. We understand your conce… Show more
Reviewed: 11 March 2025 · Stayed in February 2025
Verified reviewThe hotel is in a great location just a few minutes walk from the gondola. Also close to the various bars and restaurants in the town.
Dear Helen, Thank you very much for your lovely review and for choosing Hotel Princesa Parc Excellence for your first family ski trip. We’re delighted to hear that you enjoyed your stay and found our location convenient — being so close to the gondola and the town’s bars and restaurants is certainly a highlight for many of our guests. We hope to have the pleasure of welcoming you and your family back for another memorable stay in Andorra. Best regards, Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Helen, Thank you very much for your lovely review and for choosing Hotel Princesa Parc Excellence for your first family ski trip. We’re delighted to hear that you enjoyed your stay and found our location convenient — being so close to… Show more
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewA lovely hotel, great staff. The drink and spa pack is well worth it. Only downside is rooms are very small for a supposed 5* property.
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in January 2025
Verified reviewI ended up with a full body rash which the doctor explained as folliculitis… I had to have antibiotics and apply cream for two weeks… it started at the hotel after using their spa … no issues prior… the hotel point blank refuse to acknowledge this as as nothing to do with them.. twice I have been here… I won’t be returning
Dear carrieann We are truly sorry to hear about your experience and regret any discomfort you may have encountered. At Hotel Princesa Parc, we take the safety and well-being of our guests very seriously. That is why we conduct rigorous and regular water quality checks in our facilities. According to the most recent analytical reports from our jacuzzi, indoor pool, and hot water basin, all samples comply with current health and safety standards, confirming that the water is safe for bathing Furthermore, we have not received any reports from other guests experiencing similar issues, which reinforces the likelihood that the origin of your condition could be attributed to other factors. We also recall that you mentioned at the reception desk that you have a history of atopic skin, which can increase sensitivity to certain environments. We regret that our previous response did not meet your expectations. However, based on technical analyses and the absence of similar cases, we must maintain our position. Best regards, Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear carrieann We are truly sorry to hear about your experience and regret any discomfort you may have encountered. At Hotel Princesa Parc, we take the safety and well-being of our guests very seriously. That is why we conduct rigorous and… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewHow accessible it was to ski lifts and restaurants.
The pillows in the room were awful to sleep on. The spa was fully booked and couldn’t get in for any treatment.
Dear Rebecca, Thank you very much for your kind review. We’re pleased to know you enjoyed the cleanliness of the hotel, the convenient location near the ski lifts and restaurants, and especially the friendliness of our staff. We regret that the pillows were not to your liking. For future stays, we kindly recommend checking the pillow menu available in every room, where several options are offered to suit different preferences. Our team will be happy to assist with any changes to ensure a restful sleep. We also understand your frustration about the spa availability. During peak season, it can fill up quickly, so we advise booking tre We hope to welcome you back soon for an even more comfortable and relaxing experience. Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Rebecca, Thank you very much for your kind review. We’re pleased to know you enjoyed the cleanliness of the hotel, the convenient location near the ski lifts and restaurants, and especially the friendliness of our staff. We regret tha… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewOur room was excellent - Very clean, spacious and luxury. Staff were amazing , stunning breakfast.
Having to pay for the swimming pool and limited time for Children to Use the pool
Dear Jennifer, Thank you for your wonderful review! We are delighted to hear that you enjoyed your room, our staff, and the breakfast. Regarding the spa, we would like to clarify that it is not a swimming pool, but a jacuzzi within a relaxation spa area. To cater to different preferences, we offer separate time slots for families and adults, allowing guests to choose between a peaceful experience or enjoying it with children. The spa is not included in the room price as we prefer to let our guests decide whether to use this additional service or not. We appreciate your feedback and look forward to welcoming you back soon! Best regards, Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Jennifer, Thank you for your wonderful review! We are delighted to hear that you enjoyed your room, our staff, and the breakfast. Regarding the spa, we would like to clarify that it is not a swimming pool, but a jacuzzi within a relax… Show more
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewAmazing staff !! They even prepared a birthday surprise for my wife. The spa treatments are excellent and a very good value for the money. Super clean.
The room had a strange smell.
Dear Eddie, Thank you for your wonderful review! We are delighted that you had an exceptional stay and that our team could make your wife's birthday special. We’re also happy to hear you enjoyed the spa treatments, cleanliness, and overall experience. We take note of your comment regarding the room and will look into it to ensure everything is perfect for your next visit. We hope to welcome you back soon for another memorable stay! Best regards, Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Eddie, Thank you for your wonderful review! We are delighted that you had an exceptional stay and that our team could make your wife's birthday special. We’re also happy to hear you enjoyed the spa treatments, cleanliness, and overall… Show more
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewGood selection and great place
Nil
Dear Peter, Thank you for your kind review! We're delighted that you enjoyed your stay and appreciated the selection and atmosphere. We hope to welcome you back soon for another wonderful experience. Best regards, Hotel Princesa Parc Excellence Princesa Parc Mountain Resort & Spa
Dear Peter, Thank you for your kind review! We're delighted that you enjoyed your stay and appreciated the selection and atmosphere. We hope to welcome you back soon for another wonderful experience. Best regards, Hotel Princesa Parc Exce… Show more
Reviewed: 22 January 2025 · Stayed in December 2024
Verified reviewReviewed: 22 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified review