Reviews of Aparthotel AnyosPark Mountain & Wellness Resort 4 stars
Carretera D'anyos, s/n, AD400 Anyós, Andorra
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat overall vibe. Love that the spa opens super early so one can go before breakfast, unlike other hotels. Great ambience in the exterior terrace with DJ music by the swimming pool. Also loved that kids can go in the big spa pool with everyone, I travel with family and that is super important for me, I wish they also had a jacuzzi for kids bcs that is only limited to adults. Overall service great, people kind and courteous. Kids really loved the playground, it doesn't look all that different from others but somehow very functional and they were playing there all day.
Room was clean but could definitively notice residual smoke smell, first I thought maybe its from the chimney, but cigarette odor is different from wood chimney odor. Some restaurant dishes were awkward, like the salad with strawberries, foamed cheese and sugar glazed "something" just simply too sweet for a salad. Then there was some peruvian ceviche with pumpkin ? And it has some dry fried corn that was so hard u could break the tooth. Just weird choices of ingredients that simply dont come together at all. 99% of staff was excellent, but some individuals not so much. The hats in spa you have to buy to swim (if you don't have your own) leave tremendous amount of tint. It stained my white swimming shorts, yes I get it, noone else has white swimwear, but regardless, the ink was so strong that i would recommend washing those hats heavily before using, if you have no other choice but the ones they sell.
Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to know that you enjoyed the overall atmosphere of the resort, the early opening of our spa, the terrace with DJ music, and the family-friendly facilities such as the spa pool and playground. We are also pleased to hear that you found our staff to be kind and courteous during your visit. At the same time, we truly value your constructive feedback. We are sorry to learn about the smoke smell in your room, the dining experiences that did not meet your expectations, and the issue you encountered with the swimming caps. Your comments regarding the menu and the quality of certain dishes will be shared with our culinary team for review, and we will also look into the matter of the caps to prevent similar situations in the future. Your remarks are very important to us, as they help us to identify areas for improvement while continuing to provide a positive experience for our guests. We look forward to the opportunity of welcoming you and your family back to AnyósPark, and to offering you an even more enjoyable stay.
Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to know that you enjoyed the overall atmosphere of the resort, the early opening of our spa, the terrace with DJ mus… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGreat location with many activities. Good value for money overall.
Bare minimum for kitchen facilities. Great outdoor swimming pool area but water way too cold.
Dear Guest, We sincerely appreciate you sharing your feedback, as knowing first-hand about your experience is very valuable to us. We are pleased to hear that you enjoyed our location, the available activities and the value for money, as these are essential aspects for us. We have taken note of your comments regarding the kitchen equipment and the water temperature in the outdoor pool. We will review these aspects with the aim of continuing to improve our services. We look forward to welcoming you back to AnyósPark soon.
Dear Guest, We sincerely appreciate you sharing your feedback, as knowing first-hand about your experience is very valuable to us. We are pleased to hear that you enjoyed our location, the available activities and the value for money, as … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGym and pools are all included in the price. Beautiful location that has a lot of stuff to offer.
Nothing
Dear Guest, We sincerely appreciate your feedback. We are pleased to know that you enjoyed both our facilities and our location, and that your experience was fully satisfactor This is the best result we could hope for. It will be a pleasure to welcome you back on your next visit to Andorra. Thank you for your review.
Dear Guest, We sincerely appreciate your feedback. We are pleased to know that you enjoyed both our facilities and our location, and that your experience was fully satisfactor This is the best result we could hope for. It will be a pleasu… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewAll the staff were excellent at both communication and service.
No guest laundry as advertised. Guest laundry means washing machine and dryer available for guest use. This is different to a laundry service. The thumping bass from the pool area that went from mid-morning through to late night was ridiculous. Its not a frat house. Even when the pool was closed, which was frequently, the bass could still be heard.
Dear Guest, Thank you very much for highlighting the quality of communication and service provided by our staff. We are pleased to hear that you appreciated their efforts. Regarding the laundry service, we would like to clarify that, as stated on our website and on Booking.com, we offer a paid laundry service rather than a self-service laundry with washing machines and dryers available for guests’ independent use. We apologize if this was not entirely clear. Concerning the noise coming from the pool area, please note that music is strictly turned off at 10:00 PM in compliance with current regulations to ensure the rest and comfort of all our guests. We regret any inconvenience this may have caused and appreciate your feedback as we strive to improve. We look forward to welcoming you again and providing you with a more satisfactory experience.
Dear Guest, Thank you very much for highlighting the quality of communication and service provided by our staff. We are pleased to hear that you appreciated their efforts. Regarding the laundry service, we would like to clarify that, as s… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNice view from the apartment, great breakfast, close to the capital. Rooms were clean beds were good.
The kitchen was poorly equipped, no cutting board or cooking knife for example.. in the resort the sauna was outdated and the hamam had a unpleasant smell.
Dear Jorre, We sincerely appreciate you taking the time to share your feedback with us. We are pleased to hear that you enjoyed the view from the apartment, the proximity to the capital, as well as the cleanliness, the comfort of the beds, and our breakfast. We regret that the kitchen equipment and certain wellness facilities, such as the sauna and hammam, did not meet your expectations. Your comments are very important to us and will be shared with the relevant team to continue improving. We hope to have the opportunity to welcome you back and offer you an even more satisfying experience.
Dear Jorre, We sincerely appreciate you taking the time to share your feedback with us. We are pleased to hear that you enjoyed the view from the apartment, the proximity to the capital, as well as the cleanliness, the comfort of the beds,… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBreakfast
The room are very old and need refurbishment!!! the bath tub is yellow from old and all sealing black mouldy microwave must be 20 years old. Place is clean bit not worth that money!!! Spend money on room refurbishment. Charging 15 euros for parkong when you pay for 200 euros appartment is a joke. Also check in is 4, i think room was ready but they do not gibe it at 3pm. ..
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you appreciated the cleanliness and breakfast. We regret that the condition of the room and some elements did not meet your expectations. We have an ongoing renovation plan to progressively improve our facilities. Regarding parking, the fee reflects the limited availability of spaces in the area and is competitive compared to other options in Andorra. As for check-in time, it is set at 4:00 PM to ensure rooms are properly prepared. We apologize for any inconvenience this may have caused. We value your feedback, which helps us continue improving, and we hope to welcome you back to AnyósPark.
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you appreciated the cleanliness and breakfast. We regret that the condition of the room and some elements did not meet your expectations. We have an on… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewit was a great view and location
Dear Hanibal, Thank you very much for your kind review and the excellent score. We’re delighted to hear that you enjoyed the great views and our location. We look forward to welcoming you back soon for another wonderful stay. Best regards, AnyósPark Guest Service
Dear Hanibal, Thank you very much for your kind review and the excellent score. We’re delighted to hear that you enjoyed the great views and our location. We look forward to welcoming you back soon for another wonderful stay. Best regard… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewIt was stunning!
The only thing is the information about parking displayed on Booking. It lists parking and doesn’t offer to add parking separately, hence we were convinced that the parking is included 😅
Dear Jelena; Thank you so much for your comment and for sharing your experience! We apologize for the misunderstanding regarding the parking information on Booking. We look forward to welcoming you back soon. It will be a pleasure to have you with us again! AnyósPark Team Guest Service. Sincerely,
Dear Jelena; Thank you so much for your comment and for sharing your experience! We apologize for the misunderstanding regarding the parking information on Booking. We look forward to welcoming you back soon. It will be a pleasure to have y… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGreat location and facilities
Extra costs for parking and miscellaneous items for the spa
Dear Jakob, Thank you very much for your kind review! We’re delighted to hear that you enjoyed our location and facilities. Regarding the extra costs, we’d like to mention that by booking directly through our website, parking is included in your stay. We always recommend contacting us directly to get the best conditions and more clarity on what’s included. We hope to have the pleasure of welcoming you back soon to AnyósPark! Best regards, AnyósPark Guest Service
Dear Jakob, Thank you very much for your kind review! We’re delighted to hear that you enjoyed our location and facilities. Regarding the extra costs, we’d like to mention that by booking directly through our website, parking is included … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe place was amazing, surrounded by nature, and the facilities were excellent. The service at the restaurant and in the gym/spa area was very good, and the room was spacious and well-equipped.
We booked for 4 people but only 3 of us ended up coming. However, we were still charged the tourist tax for 4. The receptionist confirmed it was just 3 people, but the amount charged matches the rate for 4. We were also charged 20 euros per night for the dog, which is understandable, but we weren’t informed of the amount in advance. The Booking.com listing only mentions "Charges may be applicable" without specifying the cost.
Dear Christian, Thank you very much for your kind words about our location, facilities, and service. We are delighted you enjoyed your stay with us. Regarding the tourist tax, we apologize for any confusion. The tax is applied per person registered at the time of booking, so even if fewer guests stay, the initial charge may reflect the original booking. We will review this to avoid similar situations in the future. About the dog fee, the €20 per night is a cleaning charge to maintain our high standards for all guests. We regret that this was not clearly communicated beforehand, and we will work on making this information more transparent in our Booking.com listing. We appreciate your feedback as it helps us improve. We hope to welcome you back soon. Best regards, AnyósPark Guest Service
Dear Christian, Thank you very much for your kind words about our location, facilities, and service. We are delighted you enjoyed your stay with us. Regarding the tourist tax, we apologize for any confusion. The tax is applied per person … Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewWe had a nice stay at Aparthotel AnyosPark Mountain & Wellness Resort. The location is fantastic – nestled in the mountains with beautiful views and a peaceful atmosphere, yet still close to everything you need. The breakfast was generous and delicious, with a wide variety of choices to start the day right. We also really enjoyed the spa area – relaxing, well-equipped, and inviting after a day of exploring.
The overall setting and amenities are great, but the room could benefit from some renovation and a bit more attention to cleanliness. In addition, we found the reception staff to be somewhat unmotivated and disinterested, which slightly impacted the welcoming feeling.
Dear Tatiana, Thank you very much for sharing your experience with us and for your kind words about our location, breakfast, and spa facilities. We are glad you enjoyed the peaceful atmosphere and the mountain views. We truly appreciate your honest feedback regarding the room condition and cleanliness. Please rest assured that we are working on renovation plans to improve our apartments for future stays. Regarding your comment about the reception team, we apologize if you felt their attitude was not up to the level you expected. We take this seriously and will address it with our staff to ensure every guest feels warmly welcomed. Thank you again for choosing AnyósPark. We hope to have the pleasure of welcoming you back soon. Best regards, AnyósPark Guest Service
Dear Tatiana, Thank you very much for sharing your experience with us and for your kind words about our location, breakfast, and spa facilities. We are glad you enjoyed the peaceful atmosphere and the mountain views. We truly appreciate y… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewBig resort. Close to mountains. There was a spa(in okayish condition) and other sports amenities. Sport bar and restaurants inside the resort.
The apartment was in poor condition. Weird smokey smell inside. Didn't even bother cooking there. Pictures look better than actually is.
Dear Erki, thank you for taking the time to share your feedback. We're glad to hear you appreciated the location, the variety of amenities, and the overall resort setting. That said, we're truly sorry to learn that the condition of the apartment did not meet your expectations. We regret the discomfort caused by the smokey smell and understand how this may have affected your overall experience. Please accept our sincere apologies. We always encourage our guests to let us know during their stay if something isn’t right, so we can have the chance to address it promptly and do our best to improve their comfort. Your comments are very important to us, and we will review them with our team to make the necessary improvements. We hope to have the opportunity to welcome you back under better circumstances in the future. Kind regards, Guest Service AnyósPark The Mountain & Wellness Resort
Dear Erki, thank you for taking the time to share your feedback. We're glad to hear you appreciated the location, the variety of amenities, and the overall resort setting. That said, we're truly sorry to learn that the condition of … Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewThe location was so beautiful, we had a terrace with a great view that we used with pleasure. The apartment was really specious and the beds were comfortable. We had included breakfast and it was really delicious.
We didn't have an electric kettle in our apartment or a small pan to boil the water to make some tea.
Dear Galina, Thank you for sharing your experience at our resort. We are pleased to know that you enjoyed the location, the views from the terrace, and the comfort of the apartment. We are also glad that you appreciated the breakfast. We have taken note of your comment regarding the kitchen utensils. Although our team is always available to provide additional items upon request, we appreciate your feedback and will take it into consideration as we continue to improve. We look forward to welcoming you again in the future. Kind regards, Front Office Manager AnyósPark The Mountain & Wellness Resort
Dear Galina, Thank you for sharing your experience at our resort. We are pleased to know that you enjoyed the location, the views from the terrace, and the comfort of the apartment. We are also glad that you appreciated the breakfast. We ha… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewBreakfast was amazing. Almost all you can ask for other than pancakes and waffles.
When walking in the main lobby, you get a great feeling of luxury, they then send you to the lower counter after taking two elevators ( the panoramic should not be lit up at night to see the village better) you then enter a lower class lobby where they stop speaking english or french. They tell you to walk outside and go to the last building where the room seemed less fancy than expected for the price paid.
Dear Mr Villneuve, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us to improve and ensure that all our guests have a wonderful stay. We are delighted to hear that you enjoyed our breakfast selection and that it met your expectations. Providing a rich and diverse breakfast experience is something we take great pride in, and we will certainly take note of your suggestion regarding pancakes and waffles to see how we can enhance our offering in the future. On the other hand, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Regarding your check-in experience, we understand how important it is to feel welcomed from the very first moment, and we are sorry if the process and location of the reception counter gave you a different impression. We will review your comments with our team to ensure clearer guidance and a smoother arrival experience. As for the panoramic elevator, we appreciate your perspective on the lighting at night. We will take this into consideration when evaluating how to enhance the views of the village while maintaining a pleasant atmosphere for our guests. Additionally, we regret if you felt that the level of service or language assistance was not consistent throughout the different areas of the hotel. We continuously strive to improve our multilingual service and will reinforce training to ensure a seamless experience for all our international guests. Lastly, we are sorry that your room did not fully match your expectations in terms of luxury. We offer a variety of accommodations with different styles, and we appreciate your input, as it allows us to assess how we communicate the different room categories. Your feedback is invaluable to us, and we truly hope to have the opportunity to welcome you again in the future for an even better stay. Please do not hesitate to contact us directly if there is anything we can do to make your next visit more comfortable and enjoyable. Best regards, Kati I., Guest Service
Dear Mr Villneuve, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us to improve and ensure that all our guests have a wonderful stay. We are delighted to hear that you enjoyed … Show more
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewI had a two and a three year old with me. It was brilliant for them. Wide selection of foods at buffets. All common areas beautifully maintained. Indoor playground alongside the sports bar was brilliantly located. Staff lovely and friendly especially Paulina at the sports bar.
Apartments could do with an update (they are not modern but very clean) but in terms of value for money this place is bang on.
Dear Liadain, Thank you for taking the time to share your experience with us. We are delighted to hear that your little ones had a brilliant time and that you appreciated the wide selection of food at the buffet, the well-maintained common areas, and the convenient location of the indoor playground next to the Sports Bar. It’s also wonderful to know that our staff, especially Paulina, made a positive impression during your stay. We will gladly share your kind words with her! We also acknowledge your feedback regarding the apartments. While we are pleased that you found them very clean, we understand that a more modern touch could enhance the overall experience. Your comments are valuable to us as we continuously look for ways to improve our facilities. It’s great to hear that you found the hotel to be excellent value for money, and we truly appreciate your kind words. We would love to welcome you back in the future for another enjoyable stay! Best regards, Kati I., Guest Service
Dear Liadain, Thank you for taking the time to share your experience with us. We are delighted to hear that your little ones had a brilliant time and that you appreciated the wide selection of food at the buffet, the well-maintained common … Show more