Reviews of Apartamentos La Solana Deluxe 3000
Carrer Les Pistes, S/N, AD200 Pas de la Casa, Andorra
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Reviewed: 10 April 2025 · Stayed in January 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewClose to piste
Impossible to get the keys for the appartment. Wondered around 5 different addresses until we came across a random office who took forever to tell us there was no address for the apartment. He showed us a picture. Wasted 2 hours. The internet is very poor and certainly not worth paying extra for.
We're sorry you didn't read all the information before booking, Derek. The location of the resort is indicated on your agency's website, Booking.com. Likewise, the key collection instructions, address and contact telephone numbers are indicated on the booking confirmation voucher, in the section: “Key collection information”. Best regards.
We're sorry you didn't read all the information before booking, Derek. The location of the resort is indicated on your agency's website, Booking.com. Likewise, the key collection instructions, address and contact telephone numbe… Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewAfter booking and paying through Booking.com, I had to fill out a form from Apartamentos 3000. They said they would send the link via the Booking.com messaging app, but the message didn't include it. Anyway, the form was very cumbersome, requiring a lot of additional information, such as scans of my ID card, ID numbers, and signing numerous documents. I had to do all of this on my smartphone with limited bandwidth. The form was in Spanish, Andorran, or Catalan, with no obvious translation option. I had to use Google Translate, but the translations were poor, making the form very difficult to complete. The location for picking up the keys wasn't provided until we contacted them on the day of arrival. No one answered one of the phone numbers at 11:45 AM or 12:30 PM (there was no voicemail or answering machine). We found another phone number, but the person redirected us back to the number that wasn't answering. We finally got the location through a WhatsApp chat, but we had to install WhatsApp just for this. Why couldn't they keep things simple? Many dishes were missing (no coffee cups or mugs, no glasses). I contacted them via the WhatsApp they provided, but never received a response. I had to buy glasses and mugs myself. The TV was connected to a Wi-Fi network without internet access, making it impossible to use Netflix. Even though the apartment seemed recently renovated, there were many mistakes made during the renovation: the air conditioning unit was placed behind a large bed, the electrical button for closing the curtain was wired in reverse, the curtain hit the air conditioning unit when closing, and the heaters were placed on the floor because the screws used to mount them weren't suitable for the wall type (BA13). The pillow in the closet was dirty. After the first day arrival, the rest of the stay went well :D The departure was easy (just leaved the keys at the desk).
We regret that you did not consult all the information previously. The reception is not open 24 hours so, logically, the staff only answers the phone during opening hours, outside of which guests have an emergency phone number to contact in case of urgent incidents. On the other hand, we remind you that the form you mentioned is nothing more and nothing less than the guest registration form required by the authorities of the country and is provided in the three co-official languages of the country you were traveling to, we regret that you did not speak any of them. However, nowadays you can find many online translators to facilitate this type of formalities. Best regards.
We regret that you did not consult all the information previously. The reception is not open 24 hours so, logically, the staff only answers the phone during opening hours, outside of which guests have an emergency phone number to contact in… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewWorst apartment/ hotel i have ever stayed in
Sent us to the wrong address for our room, you have to walk 10 minutes back to reception in the cold night just for wifi (never told us this at the desk), not ONCE did the phone number ever respond our calls/ texts, water ran freezing cold after 1 minute, unfriendly and unhelpful staff, no soap in the bathroom to wash our hands, just an overall terrible experience.
We regret that you did not read all the information beforehand, William, as the instructions for key collection are indicated on your booking confirmation voucher, as well as all paid services, such as wifi connection, services also indicated on your agency's website. Best regards.
We regret that you did not read all the information beforehand, William, as the instructions for key collection are indicated on your booking confirmation voucher, as well as all paid services, such as wifi connection, services also indicat… Show more
Reviewed: 26 March 2024 · Stayed in March 2024
Verified reviewReviewed: 4 March 2024 · Stayed in February 2024
Verified reviewCooking tools very poor quantity
Thank you very much for your evaluation and your suggestions to improvement, Manuel! See you soon!