As a new customer. Finding the reception desk or the right parking lot (as there are severals) depending on your accommodation could be challenging

Nice room and equipment. Kind and helpful staff

Stayed in June 2025

The complex is over two main sites and there’s 10 car parks. How they link and information and site maps and where to go on arrival needs to be better

The rooms were spacious- had a bedroom and separate sitting room The gym and pool were fab The staff were very helpful The food was very good - I rarely buy evening meal packages but wish I had

Stayed in July 2025

Beds and a lot of traffic front of the rooms

Location was perfect

Stayed in June 2025

Breakfast could have been better. SPORT restaurant food was quite poor. No kids amenities in the main hotel building (some kids room or toys would be great). No transfer to Soldeu / El Tarter.

Spa, room, TOC dinner restaurant. Reception staff was very helpful too.

Stayed in March 2025

The food was practically the same every day, there was plenty of choice and plenty to eat but a bit more variety would have been good. Breakfast was excellent.

Room was lovely and spacious, really liked the separate toilet and bathroom. Lovely and clean. The Staff were exceptional, nothing was too much trouble for them, everyone attempted to speak English with us, although we attempted a little Catalonian too.

Stayed in March 2025

Logistics to ski stations could be improved with more transfers from hotel, even if need to be paid.

Great infrastructure, comfortable and beautiful. Good food and service.

Stayed in March 2025

Rooms could be cleaner: - dust on shelves and under the couch (easily findable by a toddler) - sink, shower, toilet were a bit rusty The hotel needs some renovation: - neither of 3 interior doors could be closed - heating system could be either "off and somewhat cold" OR "on and too hot" It is too far from the ski-lift, so it only makes sense if you have a car.

The hotel deserves its 4 stars: - modern and stylish interior - spacious rooms with amazing mountain vue - delicious and various buffet - friendly personnel (most speak Spanish, French, and English) - SPA (pool, jacuzzi, hammam, etc.) - more than enough parking places (free and paid)

Stayed in March 2025

1. The capacity of the ski resort transfer buses is not enough, a single large group would book everything as soon as the booking would open, we were lucky to have rented a car as we could never use the hotel transfer. 2. Some parkings do not work properly - I think it was parking 1 and then the one opposite the hotel, we paid for a weekly stay but the detectors were faulty and the staff advised us to call them each time it happened and then each time they told us to come and get a new QR code. Only the day before last we met a staff member who explained there was a problem with these parkings. 3. I got stuck in the shower at the swimming pool changing rooms, the next day someone else got stuck and I saved them - I told the staff about this but their response was simply "I know" - is it hard to put a note on the shower door to let people know about the problem?

Great swimming pool, nice breakfast, helpful hotel staff and exceptional cleaning staff

Stayed in February 2025

SPA not so modern, no place to rest there

Room, facilities

Stayed in January 2025

- The hotel is a complex of various buildings. You need to go in and out, so every trip to the spa had to be well planned. It's not the end of the world, but sometimes annoying (especially if you forgot your swim cap....) - Nothing to do with the hotel but worth mentioning - it is extremely hard to get a taxi. You must use your car. On the other hand there is plenty of parking and traffic is not heavy.

- Rooms were spacious and comfortable for family with kids. The shower had good hot water pressure. It was nicely organised and pleasant to get back to at the end of the day. - Good breakfast - Fantastic sports facilities and gym program. Could easily spend a day without leaving the hotel 😉 - Proximity to La massana and Andora La Velle, we liked having the option of going out for dinner or a stroll in town.

Stayed in December 2024

The DJ and music at the pool

The facilities

Stayed in August 2024

Spa (finish sauna) is really basic, small and do not have clock for example

Food is great, apartment were huge and gym is very big.

Stayed in July 2024

The room it's pretty big and it's cozy. The food it's good.

Stayed in July 2024

Expensive parking.

Nice swimming pool and sauna.

Stayed in May 2024

The place was renovating, and we were not informed beforehand. We had troubles finding the reception, because it was moved elsewhere. There was no double bed, but two single connected ones.

Gym, spa, sports courts, freshness of food, suite was spacious, views from the balcony were nice.

Stayed in April 2024

Main reception closed, unclear where to check in. No kettle for making tea or coffee in the room, just coffee machine with no pods.

Facilities were excellent, staff very friendly.

Stayed in April 2024

4 elevators to reach the hotel

Swimming pool

Stayed in March 2024

Parking is not free when paid via booking.com and this would be nice to know upfront.

Nice breakfast, outstanding interiors and facilities.

Stayed in February 2024

I was surprised that were is no soap in the bathroom near the sink due to reducing plastic waste policy. The hotel did not offer any alternative only use bath get from the shower what is not comfortable and not reachable for kids. So the advice would be to have your own bottle of soap next time.

Breakfast and dinner were really good. Parking good and spacious.

Stayed in January 2024

The buffet on Christmas Eve was very nice, food was tasty with great variety. Breakfast was nice too, providing some hot food and cold plates. We went to the pool on Christmas Day which was an enjoyable experience for the kids. Overall, it was a great stay!

Stayed in December 2023

It felt like a family resort. Quite functional. I know its not a business hotel and we weren't on business) but we did need a little more flexibility on a late night meal (they kept the restaurant open enough to get food but then cleared up around us).

Room had a living room which was good. Breakfast was good. The staff in the restaurant were EXCELLENT but those on the front desk need to be a little more accommodating and friendly. I would definitely go back again.

Stayed in June 2023

We were a little disappointed that there were no views at all from the bedrooms in our apartment. Just rearwards into retaining wall 3 metres away. Cannot use the swimming pool unless you bring or hire a swim cap and flip flops.

Beautiful setting with great views. Excellent exercise facilities.

Stayed in June 2023

The fact that you need a reservation for the pool and sauna area. it can make it a bit complicated if you don’t reserve in time. But they work on facilitating this issue.

The location and beautiful views of the mountains 🏔️ The spa and sauna area are very good.

Stayed in May 2023

it’s a lot of walking to go to the restaurant to have breakfast, it’s in another building, you need to get into 4 different elevators to get there. The breakfast is not diverse, just a few basic things and for example, I don’t like yogurt with sugar but they only had sweet yogurt options and if it was not enough sugar, they added a sugar strawberry syrup on it, it was literally a sugar bomb for breakfast.

Size and comfort of the bedroom

Stayed in May 2023