Everything and everyone

Stayed in April 2025

Everything!! Love it! The staff, the breakfast, the location, the facilities! My kids love the kids club! Bianca and Victoria ( front desk) help us to arrange all our activities in Granvalira. It was amazing holidays. We want to come back! Highly recommend it!

Stayed in April 2025

Great staff. Very friendly and helpful.

Stayed in March 2025

Shower wasn’t very good, always ran hot and cold no matter what time of day we used it. Pillows also not great.

Loved the rooms, the view, the decor, the friendly staff, the shuttle service to the gondola, ski lockers and equipment hire right beneath the hotel. Breakfast and food in general also great and kids club a nice plus (although we didn’t use it) Really nice to have a large, well equipped gym and spa. Spa is small but lovely, however I do feel it should be included in the price (although perhaps it’s too small to accommodate the number of guests?)

Stayed in March 2025

Nothing

This was our second time staying here, and it was excellent again. We stayed half board and the food was excellent, breakfast and dinner there was lots of choice. The staff are fantastic, very friendly and always happy to help. we took advantage of the shuttle bus to the gondola, which makes getting to the slopes easy. We will be back again next year

Stayed in March 2025

I would just suggest that I expected from a 5-star hotel to have the spa facilities (pool, sauna, gym) to be included in the price, charging only for treatments.

One of the best hotel services I’ve ever experienced. I traveled alone for skiing in March (late season). Staff is super nice and kind in general, showing a great attention to details. From the warm welcoming at front desk, to the amenities (water, coffee and chocolate) offered every evening by the room service. The hotel has different restaurants with really good food and fair prices. It is located close to granvalira soldeu station (aprox 5 min walk) but they even offer shuttle (I never had to wait as they are always there waiting for customers). Super recommended and will definitely come back in the future with my family and friends. Thank you team!

Stayed in March 2025

Perhaps the only downside was the bathroom. Ours had a small bathtub without a proper shower head- just the shower hose- the water flow was a bit weak. As a result, the shower experience felt underwhelming, with occasional fluctuations in water temperature.

Great location, excellent and friendly staff. Comfortable rooms and facilities. Easy to rent the ski equipment at the hotel, and the kids Club was a plus. We would like to come back!

Stayed in March 2025

Very beautiful hotel with all the facilities you can expect from a five star hotel. Excellent customer service, food is amazing, and several restaurants on site. Kids club is an added bonus and exceeds expectations. Lyn from the kids club is an asset for the hotel. The transfer to the gondola and back gives you no waiting time. A top hotel in Andorra.

Stayed in February 2025

Extra charges for using the pool is expensive on a daily bases but they offer a 3 day pool deal with 5% reduction but at 15euro a day its not a lot, also if like us having a party of 4 £120 additional to use the pool is a bit off..... they recycle the water glass bottles daily and there is a charge for filtered tap water it dinner which lets the hotel down would look like penny pinching where they can.

good hotel very helpful. Massive downside you are charged for use of the pool and given its around £1850 for 2 for 6 days half board. Additionally tap water at dinner is charged which is a bit surprising, however the buffet is excellent.

Stayed in February 2025

Only bit warm … but still loved it and we will come back!

Everything! And the lady from Chilli who works at the Italian is very nice!

Stayed in February 2025

My only issue was they charged 18€ per day if you wanted to use the pool, jacuzzi and sauna. I’ve stayed at a lot of 5 star hotels and never been charged extra for these amenities - it’s tacky to me. I would recommend they make this clear in their reservation and offer it as an up charge like half board or full board.

Gorgeous five star property. Beautiful view and comfortable rooms. The shuttle to the ski area was super efficient and I never waited more than a couple of minutes. Great gym too. Buffet breakfast was over the top. Great dinner options too.

Stayed in February 2025

Spa was really busy when we went, with people “claiming” the limited number of loungers with towels etc so there weren’t many places to sit and relax. People with kids were slow to leave at the end of the child-friendly hours. Some ground rules enforced by staff would be a help in managing how busy the spa can get once the pistes close

We loved the beautiful room, friendly and welcoming staff, shuttle to the gondola/chairlift, excellent breakfast, and ease of booking things like lift passes through the hotel

Stayed in February 2025

The 5-star offer feels more like a 4-star one in terms of items (just small examples: dinner buffet drinks cost extra, bathroom did not have an active fan, complimentary toiletry (e.g. toothbrush / toothpaste) not available by default). Staff is nevertheless 5-star :)

Stayed in February 2025

SPA was a disappointing experience and at extra cost. Waiting time at the lobby bar were really very very long in the evenings. Restaurants in the hotel were fully booked for dinners. Book them a few weeks in advance even if you stay in the hotel.

Very nice and comfortable hotel. Friendly staff. Perfect breakfast. Fantastic location: 2 min shuttle drive or 7 min walk in ski boots to the main ski lift. Fresh clean rooms. Good restaurants.

Stayed in January 2025

Nothing

All, amazing hotel

Stayed in January 2025

The stuff was amazing Great food and atmosphere Thinking about every details Coming again for sure

Stayed in December 2024

Hotel has excellent location. Staff very well trained. Dependencies are incredible

Stayed in January 2025

The staff were extremely polite and helpful. Especially those who were at the reception, the bellboys and the shuttle drivers. I thank all of them. The ski rental and ski pass was available at the hotel which was wonderful. It made my ski holiday easier than ever. However the cleaning staff should be more trained because everyday there was a different way of cleaning the rooms, I believe that should be standardized in a hotel like that.

Stayed in January 2025

While the hotel offers great amenities and delicious food, there were a couple of disappointments during our stay. The rooms are not soundproof, which made it difficult to fully relax, especially at night. Additionally, for $600 per night, we expected the spa access to be included in the price. Charging extra for this felt a bit unreasonable given the premium rate.

We had an excellent stay at this hotel! The breakfast was outstanding, offering a wide variety of options to suit everyone's preferences. The hotel is very child-friendly, with a wonderful room designed specifically for kids, which kept our little one entertained. The spa was relaxing and well-maintained—a perfect spot to unwind. We also loved the food here. The lobby bar serves delicious dishes, and the buffet dinner was simply amazing

Stayed in January 2025

The water temperature in bath is not steady.

The service is wonderful！The shuttle service of hotel is so great & kids club is so fun!All hotel Staff are very nice and welcoming! The buffet is very high quality.

Stayed in January 2025

After the first 2 days the rooms were knot cleaned so well.

Very relaxed and calm atmosphere. Excellent service and staff.

Stayed in January 2025

Thet dont have a pool! The icons in Bookings are missleading! The have a very expenssive spa that costs extra! So is the parking. The advertisement is false , only whem.you get there, the staff that are well aware of this situation show you how to scroll all the way down and find the fine print about their hotel. Its a shame and a dissapoitment.

The hotel is very well designed, the lobby bar food is excellent, the italian resturant is superb. The staff was very polite and helpful, great warm hospitality team. Professional and personal.

Stayed in October 2024

Expensive to use the pool for a family.

Very clean, great location, friendly staff and great breakfast.

Stayed in August 2024

We saw a lot of families with small children. And all the staff were very kind to the children, so our family also was able to relax perfectly. In addition, the rooms were clean and the amenities were great. The location was a little far from the city center (20min by car), but that was not a problem. Instead, we had a great view of the surrounding mountains. I trust that my choice was the best. I wish we will be back!!!

Stayed in August 2024